... See comment above from spcdust, looks like we both came to the same conclusion

They just replaced my screen.

I really hope this stupid issue is no longer.

We managed to figure that it was caused due to heat, it only happened in the summer, basically, due to the heat it kept on pressing the power button as it thought it was intended by the user.

I'm out of warranty, let's hope it's resolved, but it's winter now and this stupid thing only happened in the summer.

3 minutes ago, avizaz said:

They just replaced my screen.

I really hope this stupid issue is no longer.

We managed to figure that it was caused due to heat, it only happened in the summer, basically, due to the heat it kept on pressing the power button as it thought it was intended by the user.

I'm out of warranty, let's hope it's resolved, but it's winter now and this stupid thing only happened in the summer.

Mind if I ask how much it cost out of warranty?

1 hour ago, scotthugh3s said:

Mind if I ask how much it cost out of warranty?

No idea, I reported this issue several times within the warranty and a month prior I told them there's no chance in hell I'm letting the car go out of warranty with this issue present.

So they ordered the screen but it arrived when the warranty ended, it's fine because it was reported in time.

As from today i no longer own my Skoda due to thinking this has been a jinx this year. As for infotainment had a new module you may still get issues even in winter hope i'm wrong. Good luck.

On 30/09/2025 at 11:16, etreus said:

so when your MIB start on reboot maybe there is some equipment which is sending e

On 30/04/2024 at 05:44, ReSeTe said:

Hello to everybody.  Thanks for the links to the SW update.  I bought an Octavia 4 in 2020, which was version 1869. According to the following advice, I first updated the SW to version 1941, which went smoothly in about 22 minutes.  I tried for 2 days and then went to update to version 1969, which also went fine in about 15min.  With both updates, I noticed that the ethernet and mercury items are not updated and remain the same.  Infotaiment has sped up compared to the original version, no reboot in 14 days connection of android phone is fine.  The only problem that updates do not solve is the administration of the main user.  since purchase in March 2024 I still haven't managed to become a master user.  I dealt with Skoda support, still with version 1896, and they sent me to the service center to update the sw.  I have already been to the service center 2 times and 2 times they played the software first back to version 1941 because I updated myself to version 1969 and the second time to version 1969 including resetting the oco unit and it still didn't help, still the main user.  can't stand  Even with me skoda ID and their skoda ID, Infotaiment will stay in spinning wheel mode and write wait.  So the service is contacting support after 3 and they will call me back when they have the information.

Good day,

Because from march my Octavia is also facing an issue that all works quite ok for 2 minutes, which follows Audio off, and then screen freeze until restart. After 5-6 restarts, Infotainment is dark and off.

I have at my Octavia from January 2022 SW 1889 and If someone can assist me and provide me an Offline Update until the 1941, on which, as far as I saw, is the "Stable" Version of them all.

Dear fellow sufferers, could you somehow give me a link for SW 1941?

Thanks a lot for your help.

On 24/06/2023 at 11:00, TomTom88 said:

Yeah i would like to do it myself. Cheers!

Hello TomTom88, can you please forward me the Update?

Thanks a lot.

Hi

My Octavia 21 had OTA update from 1941 to 1989 in Feb 26. All was fine until beginning of April. I installed an application update, the next day i started having infotainment restarts followed with Emergency SOS unavailable and Park assist unavailable. I would only get the error messages when the SOS indicator turned from green to red. Tried holding infotainment power button for 15 seconds and disconnecting battery for a couple of hours. Problem persisted, booked into Skoda garage for 29th June, earliest appointment.

Out of the blue on 28th April the infotainment started working as normal and has been fine since.

Has anyone had similar issues recently?

My infotainment has been pretty problem free since i purchased in 23 with the exception of the odd infotainment reset.

Thanks

14 minutes ago, mccski88 said:

Hi

My Octavia 21 had OTA update from 1941 to 1989 in Feb 26. All was fine until beginning of April. I installed an application update, the next day i started having infotainment restarts followed with Emergency SOS unavailable and Park assist unavailable. I would only get the error messages when the SOS indicator turned from green to red. Tried holding infotainment power button for 15 seconds and disconnecting battery for a couple of hours. Problem persisted, booked into Skoda garage for 29th June, earliest appointment.

Out of the blue on 28th April the infotainment started working as normal and has been fine since.

Has anyone had similar issues recently?

My infotainment has been pretty problem free since i purchased in 23 with the exception of the odd infotainment reset.

Thanks

Hi Mccski88,

I am sorry to hear this.

My Skoda is from 2022 and has old SW 1889. and this old 1889 is from March until today not turning on any more with the same issues (no parking sensors or camera, no SOS calls, no radio...). Please, tell me, are your only restarting itself but after couple of tries goes in stable working mode, or like mine after 5 restarts in a row, screen is off?

Thanks a lot for your assistance.

Hi SerGer

I had given up on resetting it, one morning out of the blue the infotainment started up fine.

I'm not convinced my gremlins have gone but it is fine for the time being. I am still going to the dealer in June even if it is working.

Sorry i cant be of more assistance.

Posting this incase it helps anyone... A couple of days ago my 2020 Octavia 1.5 petrol started having this issue. I went out to the car after it had been parked overnight and the infotainment screen was lit up and the radio was playing, even though the car was parked and locked up. Then when driving the system was continually restarting over and over. I disconnected the battery overnight hoping that would sort it out, but the issue persisted the next day.

I read somewhere that this is either a hardware fault with the infotainment control module if you're unlucky, or possibly due to issues with your skoda driver profile getting stuck in a loop when it tries to sync with the cloud.

I switched to the guest profile and then removed my driver profile and did a factory reset of the infotainment system. So far, since doing that the issue has disappeared. Time will tell though if it's fully resolved it. I'm going to give it a couple of days before adding my profile back.

I'm guessing that this advice may already be in this thread somewhere, but thought I'd add my experience incase others have recently faced this issue and head straight to the last comment like I did. 👍🏻

Hi Stevo,

Just wondered how long you’ve owned the car. If only a short time, then it’s probable that the infotainment screen is still the original, and it’s this that’s causing the problem. If you’ve had the car a year or more, then I’m really surprised that you’ve not had these faults manifest themselves before.

The faults you describe exactly mimic those that I had with my own 2020 Octavia mk4. No matter what you do in the way of reboots, resets, updates, battery disconnects etc, the fault will most likely never go away until the screen is changed for a new one. The old screens were notorious for causing all the problems you describe, and were particularly prone to playing up, (repetitive reboots, radio starting up autonomously and climbing to max volume etc.) whenever the inside of the car got hot.

I bought my car in 2021, completely ignorant of this problem. I must have taken the car eight times or more to various dealers all of whom only ever did reboots and updates, and each time pronouncing the car fixed when I collected it. Sadly to no avail. The fault always came back. Eventually I discovered this forum and was horrified to find so many other owners worldwide experiencing identical problems with early mk4 Octavia infotainment systems. I was equally horrified that Skoda had not issued a recall and showed no sign at all of admitting there was any sort of problem.

After two and a half years of exasperation I complained directly to Skoda UK and they raised a case for the car. I had to do this twice as the first time my local garage appeared to fix the car, and it ran well for months until a hot spring day last year when the infotainment system went berserk again. Another call to Skoda UK, and another trip to my local dealer, when the system failed yet again just as I was leaving their premises, eventually led to Skoda agreeing to replacing my screen under warranty. Since then, no more problems, even in hot weather, though ‘front assist unavailable’ comes and goes randomly for no apparent reason.

My suggestion is to insist that the screen is changed. I’ve never had confirmation from anyone on this forum who has had these type of infotainment faults that they have ever had their system fixed permanently with reboots, updates or any other software change. It is these early screens which are inherently faulty from manufacture. It’s appalling that Skoda have been so bad at dealing with this.

Good luck, and let us all know if you get the problem fixed.

54 minutes ago, ChubbsH said:

"though ‘front assist unavailable’ comes and goes randomly for no apparent reason"

Does that occur more in cold weather than anything else? I have it pop up when the temperature's been really low overnight, probably due to component freezing, it clears itself after a short drive.

I too have a 20/21 Octavia, but thankfully it seems my screen unit was replaced before I bought the car. It's listed on its digital certificate as a repair made under warranty, so I haven't experienced a lot of the more major faults others have, although it would appear the original owner of it did.

Agree it's shambolic of Skoda to treat customers in this way. I had an issue with an airbag warning light that came on after a flat battery lit up a host of warning lights, but the airbag one wouldn't switch off. Turns out it was an issue Skoda were aware of, had created an update to fix, but had not released the update in an official capacity, meaning it was somewhat hidden from view.

This was seemingly due to the fact that when owners went to Skoda with the issue, they'd charge them for a replacement module, when in fact a quick module update fixed it. Appalling craic, but a sign of the times we live in I'm afraid.

38 minutes ago, scotthugh3s said:

Does that occur more in cold weather than anything else? I have it pop up when the temperature's been really low overnight, probably due to component freezing, it clears itself after a short drive.

I too have a 20/21 Octavia, but thankfully it seems my screen unit was replaced before I bought the car. It's listed on its digital certificate as a repair made under warranty, so I haven't experienced a lot of the more major faults others have, although it would appear the original owner of it did.

Agree it's shambolic of Skoda to treat customers in this way. I had an issue with an airbag warning light that came on after a flat battery lit up a host of warning lights, but the airbag one wouldn't switch off. Turns out it was an issue Skoda were aware of, had created an update to fix, but had not released the update in an official capacity, meaning it was somewhat hidden from view.

This was seemingly due to the fact that when owners went to Skoda with the issue, they'd charge them for a replacement module, when in fact a quick module update fixed it. Appalling craic, but a sign of the times we live in I'm afraid.

Hi scotthugh3s,

I can’t identify any particular set of circumstances which prevail when the ‘front assist unavailable’ pops up. The dash warning always disappears eventually, usually after just a mile or two, but never lasts for a more ten at the most.

I believe it’s another of the little anomalies that Skoda are aware of but can’t, or don’t know how to fix.

It’s Sod’s Law. I bought the Octavia because I just loved the look of it, and I’d read of the rock solid reliability of all previous marks of Octavia. No reason to assume the mk4 would be any different. Boy, was I wrong! It drives very well, but it’s been the least reliable car I have ever owned and I wouldn’t risk buying another without cast iron assurances from owners that 2026 models onwards are ok.

2 hours ago, ChubbsH said:

Hi Stevo,

Just wondered how long you’ve owned the car. If only a short time, then it’s probable that the infotainment screen is still the original, and it’s this that’s causing the problem. If you’ve had the car a year or more, then I’m really surprised that you’ve not had these faults manifest themselves before.

The faults you describe exactly mimic those that I had with my own 2020 Octavia mk4. No matter what you do in the way of reboots, resets, updates, battery disconnects etc, the fault will most likely never go away until the screen is changed for a new one. The old screens were notorious for causing all the problems you describe, and were particularly prone to playing up, (repetitive reboots, radio starting up autonomously and climbing to max volume etc.) whenever the inside of the car got hot.

I bought my car in 2021, completely ignorant of this problem. I must have taken the car eight times or more to various dealers all of whom only ever did reboots and updates, and each time pronouncing the car fixed when I collected it. Sadly to no avail. The fault always came back. Eventually I discovered this forum and was horrified to find so many other owners worldwide experiencing identical problems with early mk4 Octavia infotainment systems. I was equally horrified that Skoda had not issued a recall and showed no sign at all of admitting there was any sort of problem.

After two and a half years of exasperation I complained directly to Skoda UK and they raised a case for the car. I had to do this twice as the first time my local garage appeared to fix the car, and it ran well for months until a hot spring day last year when the infotainment system went berserk again. Another call to Skoda UK, and another trip to my local dealer, when the system failed yet again just as I was leaving their premises, eventually led to Skoda agreeing to replacing my screen under warranty. Since then, no more problems, even in hot weather, though ‘front assist unavailable’ comes and goes randomly for no apparent reason.

My suggestion is to insist that the screen is changed. I’ve never had confirmation from anyone on this forum who has had these type of infotainment faults that they have ever had their system fixed permanently with reboots, updates or any other software change. It is these early screens which are inherently faulty from manufacture. It’s appalling that Skoda have been so bad at dealing with this.

Good luck, and let us all know if you get the problem fixed.

Hi ChubbsH - I've had the car for about 3 years, and never encountered this issue at all until the past week. Having done the switch of user profile and factory reset I described above, the infotainment became instantly stable again, and I've not had the issue since.

Time will tell though, and I'm not fully convinced that the issue won't resurface at some point, so I'm keeping in the back of my mind that it's going to need some work at the dealer at some point.

My car is out of warranty though, so I'm thinking about how to get skoda to do the right thing and not charge an arm and a leg to fix it if and when the need arises.

Cheers.

5 minutes ago, ChubbsH said:

Hi scotthugh3s,

I can’t identify any particular set of circumstances which prevail when the ‘front assist unavailable’ pops up. The dash warning always disappears eventually, usually after just a mile or two, but never lasts for a more ten at the most.

I believe it’s another of the little anomalies that Skoda are aware of but can’t, or don’t know how to fix.

It’s Sod’s Law. I bought the Octavia because I just loved the look of it, and I’d read of the rock solid reliability of all previous marks of Octavia. No reason to assume the mk4 would be any different. Boy, was I wrong! It drives very well, but it’s been the least reliable car I have ever owned and I wouldn’t risk buying another without cast iron assurances from owners that 2026 models onwards are ok.

From my own experience, either excessive dirt or cold weather can interfere with front or park assist systems, and not just on Skoda's vehicles either.

But mine is like yours, it'll come on then go off very shortly afterwards. The only difference I can pick up on going off what you've said, is that I can identify that 90-95% of the time mine comes on is when it's been really cold overnight and I drive it first thing in the morning. The other 5-10% of the time is when the roads around where I drive are really dirty.

Tend to feel the same way regards ownership as you though, I too bought mine as I really liked the new design, and was impressed by the impressions previous marks had made on their owners. But due to discoveries I've made since purchasing I wouldn't be as keen to buy another Skoda.

A lot of the bugs suffered by mk4 owners seem to have been ironed out in the 4.5, but even the new tech looks to be causing issues. Not sure I could put up with constant warnings over speed limits which the car has wrong, or switch back to manually disabling lane assist each and every time you get back in.

Switching that off with OBDEleven in my mk4 was a godsend for me, as were a couple of other minor adaptions I was able to make. The 4.5 has SFD2 protection, which prevents you being able to make adaptions from what I can gather. To be fair we shouldn't need to make adaptions through a separate device, these things should be customisable in the vehicle settings as standard. But hey ho, I'm just an owner, not a manufacturer....

On 02/05/2026 at 13:02, STEV0 said:

Hi ChubbsH - I've had the car for about 3 years, and never encountered this issue at all until the past week. Having done the switch of user profile and factory reset I described above, the infotainment became instantly stable again, and I've not had the issue since.

Time will tell though, and I'm not fully convinced that the issue won't resurface at some point, so I'm keeping in the back of my mind that it's going to need some work at the dealer at some point.

My car is out of warranty though, so I'm thinking about how to get skoda to do the right thing and not charge an arm and a leg to fix it if and when the need arises.

Cheers.

Spoke too soon! It was fine for a couple of days and has just this evening started playing up again.

I've pulled the fuse to the infotainment system to preserve battery and my sanity when driving until I can get it looked at.

@ChubbsH Given that it's a known issue, affecting many cars, I'm going to cut out the middle man and go straight to Skoda UK. I don't want to have to spend unnecessary money on diagnostics etc at the dealership.... What method of contact worked best for you when you dealt with them?

Cheers. 👍🏻

Hello, Multimedia in the loop, and screen not working after using MOI3_RECOV_R9900L_5FA919360AS
How to force it to take this "5FMIBOIRECOVER" from USB
Also 5F have following error

Event code SAE code Event text Active

01010 [4112] B18C8F5 HDCP authentication error, Signature on LVDS 1, display unit 1 connection

Edited 13 May13 May by Mastahh

Hello guys,
I am a new owner of used Skoda Octavia Mk4 from 2020 (yet outside of warranty). Couple days ago it started with crash loop with MIB3...it happened from time to time as info from previous owner, but now this is constant!
I wonder if someone has update to send me and what version would you recommend...I want to install on my own if you advice it is safe to do so and try to resolve this frustrating issue with keeping money in pocket...hopefully not end up with a new display unit....

Here are details...


Thanks in advance!

12 minutes ago, joma said:

Hello guys,
I am a new owner of used Skoda Octavia Mk4 from 2020 (yet outside of warranty). Couple days ago it started with crash loop with MIB3...it happened from time to time as info from previous owner, but now this is constant!
I wonder if someone has update to send me and what version would you recommend...I want to install on my own if you advice it is safe to do so and try to resolve this frustrating issue with keeping money in pocket...hopefully not end up with a new display unit....

Here are details...


Thanks in advance!

Hi Joma,

I got mine up from 1889 to 1941 and already for 1 month works splendid.

Unfortunately, I cannot send you a Personal message, because I am the new user.

Kind regards,

4 minutes ago, SerGer said:

Hi Joma,

I got mine up from 1889 to 1941 and already for 1 month works splendid.

Unfortunately, I cannot send you a Personal message, because I am the new user.

Kind regards,

Anyway, thank you for your respond and good intention! Hopefully someone "experienced" on this forum will reply...
I did a read a lot this topic, but all links I've managed to open were dead...

I just got the first infotainment crash on my 2023 Octavia. I have all the latest software updates installed.

Shortly after leaving the parking lot, the screen froze and audio cut off. I held the power button, screen went black and I got traffic sign recognition fault. After the infontainment system turned on again, everything worked but I had no sound. I turned it off and on again but no luck. Then I switched the whole car off and back on and got the audio working again. I had lost all the radio channel favourites though.

Should I be worried or is this common with these cars? I suspect TuneIn app in Android Auto since it crashed my previous mk3 Octavia headunit several times too. Fault code was U105400 and even the engine had it.

On 01/05/2026 at 20:49, STEV0 said:

Posting this incase it helps anyone... A couple of days ago my 2020 Octavia 1.5 petrol started having this issue. I went out to the car after it had been parked overnight and the infotainment screen was lit up and the radio was playing, even though the car was parked and locked up. Then when driving the system was continually restarting over and over. I disconnected the battery overnight hoping that would sort it out, but the issue persisted the next day.

I read somewhere that this is either a hardware fault with the infotainment control module if you're unlucky, or possibly due to issues with your skoda driver profile getting stuck in a loop when it tries to sync with the cloud.

I switched to the guest profile and then removed my driver profile and did a factory reset of the infotainment system. So far, since doing that the issue has disappeared. Time will tell though if it's fully resolved it. I'm going to give it a couple of days before adding my profile back.

I'm guessing that this advice may already be in this thread somewhere, but thought I'd add my experience incase others have recently faced this issue and head straight to the last comment like I did. 👍🏻

I just came to post something similar independent of just seeing yours now. Never had issues with the infotainment unit until last week when I changed a setting for DAB to try force a reset of the station icons. From that point on I started to get the freeze followed by the black screen, music would still play but couldn't do anything else until I forced a reboot.

It would go into the same cycle again but I knew I had changed a setting so tried to get back in again to reset it but I'd get the freeze again.

If the unit started straight into Android Auto it was all good until I went back into the radio source.

So I figured it must be to do with one of my settings so I tried using the Guest profile and everything was perfectly smooth.

Done a factory reset today, bit of a faff setting up the primary user again but immediate thoughts is that it seems ok, I'll know later when I have a long drive.

Edited 27 May27 May by Jip

On 03/05/2026 at 20:54, STEV0 said:

Spoke too soon! It was fine for a couple of days and has just this evening started playing up again.

I've pulled the fuse to the infotainment system to preserve battery and my sanity when driving until I can get it looked at.

@ChubbsH Given that it's a known issue, affecting many cars, I'm going to cut out the middle man and go straight to Skoda UK. I don't want to have to spend unnecessary money on diagnostics etc at the dealership.... What method of contact worked best for you when you dealt with them?

Cheers. 👍🏻

Hi STEVO,

I don't know if you've had any luck yet with contacting Skoda UK re. your infotainment problems but when I had all of my 'issues' I phoned Skoda UK initially.

Their number, I think, was

Tel. 03330 037 504

Email:- [email protected].

I reported everything that had been going wrong for about 18 months, and emailed details of all attempted fixes by sundry Skoda dealers, together with several videos taken of the infotainment screen going berserk, and the radio blaring away uncontrollably. They were quite sympathetic and provided a case number which was intended to help with continuity if the fault recurred. They arranged for my car to be seen by my local dealer. The dealer declared it fixed after investigation, and I did get a few phone calls afterwards from Skoda UK to see how things had gone, but the problem returned in the following Spring once the hot weather started again. Further calls to Skoda UK resulted in further investigation by my local Skoda dealer culminating, eventually, in an infotainment screen change in May 2025. So far the car has been fine for over a year now.

As I'd extended the warranty when I got the car, all investigations, and the new screen, were paid for by Skoda UK. Strangely though they seem to be very reluctant to provide me with any paper work regarding the screen change, and I'm still chasing that.

I did get a follow up 'how did we do' request shortly after the screen change from Customer Services at Skoda UK, but with a different telephone number and email address from the earlier one, so I've included it in case the old one is defunct:-

Tel. 0800 783 4909

Email:- [email protected]

Good luck with everything, and I do hope you (and all the other poor devils that have been plagued with this problem) can get it properly sorted out once and for all.