I have a dispute running with Skoda regarding the inner edge tyre wear on my 2023 Enyaq iv 80 Sportline Plus on all 4 tyres and I wondered whether anyone out there can help.

 

This problem was noted at 11,000 miles by chance because the car went in for an airbag fault. The rear tyres would have failed an MOT and the fronts were close. Apart from the inner edges there were 4 to 5mm across all treads. Because these tyres are big and low profile, you can't see the inner edge without crawling under the car. This car would not have been inspected under a normal inspection schedule for another 6 or even 12 months. By then the tyres could have failed. Skoda UK Customer Service have been hopeless. They say the tyres have worn to a level that would be expected at this mileage and the uneven wear is due to my ‘driving style’ that has knocked all 4 wheels out of alignment. By the way all 4 wheels were misaligned in Toe only. The out of area dealer where I bought the car won’t talk to me.

 

I have now had all 4 tyres replaced and the alignment corrected at a total cost of £1200. I am gathering information to make a claim for compensation and my early research shows that this problem is not uncommon on the Enyaq. I have seen a TPI issued by the Skoda showing an image of a tyre with bad inner edge wear exactly like mine and giving new dimensions for Toe and Camber adjustment.

 

I believe there are two possible scenarios:-

1.       The car left the factory with badly adjusted wheel alignment in the Toe dimension or,

2.       The car left the factory with the wheels aligned to the dimensions Skoda originally set but after the TPI was issued, the software in the wheel alignment machines was updated to the new dimensions. Hence all 4 of my wheels were measured to be out of tolerance.  

 

It is just inconceivable that all 4 wheels would have been knocked out of alignment in Toe adjustment only as a result of ‘driving style’.

 

Has anyone out there suffered the same problem? Has anyone managed to get any goodwill payments out of Skoda or one of their dealers?

Welcome.

 

What are they saying.  'Never seen that before'

or "They all do that.''

Call them TOMMY,  Selectively Deaf, dumb or blind. 

 

Some of these threads in forums might assist you. Or just show the known issue. 

Edited 4 January, 20242 yr by Rooted

This exact problem has been noted in some VW ID3 and ID4 (same MEB platform) cars. A Google search for this in ID.4 cars might also help find supporting evidence. Unfortunately the issue is sometimes conflated with a problem with some OE Bridgestone tyres supplied on the cars from new that suffered uneven wear, but alignment is OK. The Bridgestone issue is addressed by tyre replacement under warranty.

If you have the TPI number for the new wheel alignment specs, please share.

I have the same problem on my 2023 vRS and inner edge tyre wear was confirmed.by my Skoda dealer. I knew about this problem so I monitored the tyres from new and thus can show the issue develoing. Skoda UK have fobbed me off and say the dealer should work with me to solve the problem. The dealer flatly refuses to accept any responsibility so I am piggy in the middle. I will be rattling Skoda's cage again because this problem came from the factory!

This was an issue over 20 years ago with the Mk1 Fabia...   Excessive inner edge tyre wear, mostly on the fronts.  We had it on our Fabia but after a toe correction by a local tyre fitter at the first replacement of the tyres it was fine for another 100k miles. 

 

You'd have thought they would have learned... 

On 03/01/2024 at 17:09, PhilJS said:

It is just inconceivable that all 4 wheels would have been knocked out of alignment in Toe adjustment only as a result of ‘driving style’.

I have four cars and check the alignment twice a year on all of them.

Most of the time they need adjusting, even at 6 month old from new.

 

I see this every day at work.

 

Thanks. AG Falco

Can’t recall whether I ever posted an update. In case not, after 4 months of emails and telephone calls, the dealer I bought the car from has paid me for what it cost to replace all 4 tyres and a wheel alignment - around £1100. The general manager at the dealer told me the cost was being shared with Skoda UK. I have to say that I am quite surprised and it was definitely more difficult for them that they had to give me cash rather than fit new tyres through their network. But I had to get them done as the rears were an MOT failure and after  4 more months they would have blown out. One thing that helped I think is that I posted on the FB group Skoda EV Lounge which is run by Skoda. On there you will see that a lot of Scandinavian customers have been compensated. The more customers who complain the more likely Skoda will correct the problem at source. If not the dealers need to check alignment as part of their PDI. Although the PDI that my dealer did was a joke. Good luck to all those with the problem. Not all Enyaqs have the problem. Nothing to do with Bridgestones btw. Message me if anyone wants my Skoda case number. 

On 16/03/2024 at 09:06, PhilJS said:

Can’t recall whether I ever posted an update. In case not, after 4 months of emails and telephone calls, the dealer I bought the car from has paid me for what it cost to replace all 4 tyres and a wheel alignment - around £1100. The general manager at the dealer told me the cost was being shared with Skoda UK. I have to say that I am quite surprised and it was definitely more difficult for them that they had to give me cash rather than fit new tyres through their network. But I had to get them done as the rears were an MOT failure and after  4 more months they would have blown out. One thing that helped I think is that I posted on the FB group Skoda EV Lounge which is run by Skoda. On there you will see that a lot of Scandinavian customers have been compensated. The more customers who complain the more likely Skoda will correct the problem at source. If not the dealers need to check alignment as part of their PDI. Although the PDI that my dealer did was a joke. Good luck to all those with the problem. Not all Enyaqs have the problem. Nothing to do with Bridgestones btw. Message me if anyone wants my Skoda case number. 

A great outcome,  although disappointed to hear of the initially poor response from Skoda.

Same happened on my 60 loft nav. Rear tyres looked like they had 4 or 5mm, but the inside edge was gone. 

I know this is an old post, but I am having the same problem. Skoda have admitted that there is aproblem with the battery pack on the IV80. I am still on original fronts at 20,000 miles, but are an advisory on the first MOT.

The rear tyres had a warning from the dealership (Oxford) on 29/09/24 at 12616 mls saying they needed replacement. Dealer would not check tracking. Went to local tyre dealer and tracking was 'a long way out' I have before and after charts

which is are bit technical. The bill for that was £726.00. Now 6000 miles later at the first MOT the rear tyres are on an advisory for abnormal wear. 

Like most complaints Skoda don't want to know. Any one else use the Oxford Skoda dealer with this problem

Chris Kelland

Wantage    Enyaq IV80 Sportline.

@chriskelland  Who at Skoda admitted to a problem with the battery pack affecting the rear tyres / suspension.

 

A person at a dealers. Skoda UK or Skoda CZ? 

 

Sounds like BS from whoever.   Rear of car too heavy, motor too heavy. too much power. 

Not just the tyres and suspension alignment then? 

Edited 24 October, 20241 yr by Ootohere

I took my complaint to VW Finance as my car is on PCP. They Prompted UK Customer Service to review my case. I also had the car into Skoda to check wheel alignment and got them to put down in black and white that the tyre wear was abnormal. When Skoda UK realised I wasn't giving up, they offered 50% of the replacement cost. I was happy with this as the tyres were about 50% worn on the main tread. VW FS are pursuing a refund for the wheel alignment check. If you show any sign of weakness, they will fob you off.

15 hours ago, Ootohere said:

@chriskelland  Who at Skoda admitted to a problem with the battery pack affecting the rear tyres / suspension.

 

A person at a dealers. Skoda UK or Skoda CZ? 

 

Sounds like BS from whoever.   Rear of car too heavy, motor too heavy. too much power. 

Not just the tyres and suspension alignment then? 

Skoda UK relaying parts of a conversation they had with the Oxford Dealership Service Manager. 

Chris K.

Always get stuff in writing from them.

 

If this crowd are dealing with issues they come away with some total crap. 

Who knows who their phone a friend is but it is not always the VW Technical department. 

 

PS.

Remember and ask that Service Manager or any one if they ever trained or Qualified as a Mechanical Engineer, Motor Technician or even a vehicle fitter. 

 

 

Edited 25 October, 20241 yr by Ootohere

Had a reply from Skoda UK, telling the tyre wear is normal for the mileage. had figures relayed from the dealership Service Manager. The statement claims that the amount of tyre wear is normal for the mileage - no mention of the inner edge abnormal wear that is on the MOT.  The offer I had was a cutprice 4 wheel alignment after I had bought replacement tyres. That would make it 3 sets of rear tyres in 20,000 mls. I have now raised a complaint with Skoda CZ, we will see what that brings.

Chris K.

That's what they tried to do with me. If it's on finance, get on to your lender. Also, post your story on the Skoda Lounge forum on Facebook. Good luck.

A 4 wheel wheel alignment and then an adjustment when required is well worth having.  Done by a trained and experienced person.

 

@chriskelland Who offered a 'cut price alignment'  and was that a discounted one done correctly or just something done by an incompetent?

 

?

Was the person that told you Skoda admitted an issue with the battery packsof the iv80 just making up a story, also known a lying? 

 

?

What pressures are you running the rear tyres at?

Edited 31 October, 20241 yr by Ootohere

Actually I'm on Skoda Lounge & Skoda Cz help me over another problem. I am in contact with them and they have called for all paperwork and what I've been told by my Dealership.

 

I am OK with the 4 wheel alignment, the dealer gave me a price of £450 discounted to £150 +VAT. 

Skoda UK retold what the dealer had told them that there was an alignment problem with the battery pack in the IV80. Skoda UK seem to come out with quite a lot of bovine excreta. as you say also know as lying!

Rears at normal unloaded pressure, but have increased today by 2 psi but i will keep an eye on things.

Being an Old Fart I have a little problem getting on the ground to see the inner shoulder, so I am really relying on Skoda CZ.

One thing I wonder about is this tyre problem across the Enyaq range or just the IV80? Do different makes of tyres wear better?

 

Chris K.

Mine is a vRS with 21" wheels and this wheel size seems to be particularly prone to the inner edge tyre wear.

£450 to set up and do the check, or to have the adjustment done because they know wrong ?  They are taking the pith.  I suspect they do not even have the equipment and need someone else to do it.    If the spec from the factory for alignment had required a change due to UK roads / cambers then that is an issue for warranty work.       Skoda / VW UK are the importer, as far as Skoda CZ wanting paperwork that is an odd one. 

Edited 31 October, 20241 yr by Ootohere

My full wheel alignment by a Skoda main dealer was £144.

Hi all. My opinion is that there is huge amount of BS that comes out the dealership and this not confined to Skoda/VW dealerships probably. 

 

The dealership and others will say things like it’s your driving style (hitting kerbs, potholes and speed ramps) or electric cars are very heavy (the Enyaq is actually lighter than an ICE Q7) or it’s Bridgestone tyres or the tyre wear is quite normal for the mileage completely disregarding the fact the the inside edges have gone giving an MOT failure.

 

To charge £144 for a 4 x wheel alignment is just ridiculous. They probably don’t have the require ramp with laser measurement anyway. Any of the nationwide tyre companies will check for free and adjust for £85 or so. 
 

There’s no doubt that it’s not all vehicles that leave the production line with misaligned wheels. I saw someone estimating it was 1 in 4 but I have no idea how he calculated that. 

I think a further complication is that the dealership seem to be financially responsible for warranty unless its a recall. In my case the dealership shared the cost of my compensation 50:50 with Skoda.

 

As you can see from my earlier posts, I was fully compensated for 4 new tyres and the cost of realignment ( only £85). But it took me 4 months of mindless responses from Skoda customer service. The final resolution was quite quick in the end after the FB group Skoda Lounge got the Executive Office ( whatever that might be!) based in Milton Keynes involved. 
 

My Enyaq has now done another 14,000 miles with no uneven wear on the same brand of tyre. QED!

 

I took it to Johnson Škoda Wolverhampton a few weeks ago. I was told they don't have the facilities to do a wheel alignment and to take it somewhere else. Just a tip if you live near Wolverhampton, avoid Wolverhampton Škoda, they're absolutely useless. They had the car all day for a variety of issues and the only thing they did was clean it. 

On 01/11/2024 at 19:44, PhilJS said:

Hi all. My opinion is that there is huge amount of BS that comes out the dealership and this not confined to Skoda/VW dealerships probably. 

 

The dealership and others will say things like it’s your driving style (hitting kerbs, potholes and speed ramps) or electric cars are very heavy (the Enyaq is actually lighter than an ICE Q7) or it’s Bridgestone tyres or the tyre wear is quite normal for the mileage completely disregarding the fact the the inside edges have gone giving an MOT failure.

 

To charge £144 for a 4 x wheel alignment is just ridiculous. They probably don’t have the require ramp with laser measurement anyway. Any of the nationwide tyre companies will check for free and adjust for £85 or so. 
 

There’s no doubt that it’s not all vehicles that leave the production line with misaligned wheels. I saw someone estimating it was 1 in 4 but I have no idea how he calculated that. 

I think a further complication is that the dealership seem to be financially responsible for warranty unless its a recall. In my case the dealership shared the cost of my compensation 50:50 with Skoda.

 

As you can see from my earlier posts, I was fully compensated for 4 new tyres and the cost of realignment ( only £85). But it took me 4 months of mindless responses from Skoda customer service. The final resolution was quite quick in the end after the FB group Skoda Lounge got the Executive Office ( whatever that might be!) based in Milton Keynes involved. 
 

My Enyaq has now done another 14,000 miles with no uneven wear on the same brand of tyre. QED!

 

I had Bridgestone tyres (RF)on my 745Le XDrive from purchase, was from a BMW Dealer and the tyres where new, I had the geometry checked a few weeks after purchase and it was spot on

20k miles later (6 months) and the fronts where wearing on the outside edge and the rears in the inside edge.

Replaced with Goodyear Eagle F1 (RF) and no more even wear

Since changed to Pirelli’s PX4 (Non RF in MO/* spec) still no uneven wear.

The OE Bridgestones on our Smart ForFour (bought new in 2017) also wore unevenly.

Our eTron 55 Sportback is also on Bridgestone tyres but so far they are wearing ok, but they were brand new when purchased (car is on a 71 plate) and after a year it has only done 8000 easy miles, no sign of uneven wear yet though.