Hi,
I had the same issue. You can read how it went for me (and some others) in the thread below:
BE prepared to have your water pump replace. For me I was only charge for 10%, Skoda France paid the remaining 90%. But, since I decided to replace the cambel at the same time (not coverd by Skoda warranty), I nevertheless had to pay ~600€ in total.
Not very happy with Skoda policy, snce normally, the cambelt is to be replaced at 21000km an TDI190, the waterpump being only recommended for replacement at the sametime. I would have appreciated Skoda to cover 90% of the cambelt too.
Regarding the french Skoda dealer, I don't know what strategy he had, but I assume:
- There's a lack of knowledge. Some dealers know can't do any repair properly if VCDS doesn't say anything. No VCDS fault code = Vehicle OK...🙄😬 In this case, since the water pump sticks, this is purely mechanical, so no reason to get a fault code... Ho man (mechanic), use your brain!
- Since your not a french owner, the dealer probably felt it'd be a mess to sort it right with Skoda France (though Skoda warranty is Europe wide). He probably chose the lazy solution... 😬
Good luck to get it solve soon!