Hi,

 

Just been given a £500 bill for my first service since buying it used 6 months ago. 

 

£300 work as it had never had a fuel filter change, air filter change, brake fluid change and so on even though it was sold as being fully serviced at the Skoda garage I bought it from.  Fuming to say the least.

 

Warning out to other used Skoda car owners... apparently the "service plan" deals do not include the basics of a "service" that you or I would deem appropriate - for example all of the above items!  Thus, if you buy a used one, chances are that none of above items (and others) have ever been changed.  Mine I bought with 60,000 miles on the clock.

 

But.... main reason for the post... my fuel filter casing was extremely rusted and corroded. For a 2.5 year old car I was surprised to say the least!  Has anyone else experienced the same thing? Apparently... not covered under warranty either. Strange that huh!

 

 

 

 

Sorry but that doesnt make sense. a 67,000 mile old Yeti thats been serviced by Skoda all its life under the service scheme but has never had a fuel filter change, air filter change, brake fluid change?! When is the fuel filter actually due? Brake Fluide should be either 2 or 3 years depending on registration date

wow thats unbelievable that all these items were not changed  already on a vehicle with this many miles on it. When you were buying it did you not ask for a printout of what had been done up to present as far as servicing.  

First registered March 2011 - I bought it June 2013.  The service it "should" have had before I bought it, and that I was told had been done, was ther 60,000 mile / 3 yr one which included all of the above.

The filters should have been changed at least twice by that point - I would have thought three times to be honest.

 

I didnt ask for a printout of what had been done - just saw the service log stamps and that it had been done at the skoda dealership that I bought it from.  Sadly, I assumed that all would be done "properly".  My mistake and a costly one.

 

Just want to warn others buying used ones... and to indeed get a printout of the work done on the servicing as they might have a nasty shock when they get their first services done too!

 

 

As for the corroded fuel filter casing - dreadful !

Hi,

 

 

But.... main reason for the post... my fuel filter casing was extremely rusted and corroded. For a 2.5 year old car I was surprised to say the least!  Has anyone else experienced the same thing? Apparently... not covered under warranty either. Strange that huh!

Which part of the filter is corroded-is it just the top. If so my octy started doing the same as every time I washed it a pool of water gathered on the top. Think its probably related to where its located on the 170 as SWMBO Seat hasnt rusted in the 6 years we've had it and I can't remember it happening on my 1.4tsi mk2 octy either. I solved the issue on mine with some hammerite paint.

Has anyone got a list of things that "should" have been done on all previous services so that I can get a printout from the garage and compare against it? Thanks!

Something seems a bit Fishy here to me.....

.....and You're still using the same Dealer? :wonder:

Which part of the filter is corroded-is it just the top. If so my octy started doing the same as every time I washed it a pool of water gathered on the top. Think its probably related to where its located on the 170 as SWMBO Seat hasnt rusted in the 6 years we've had it and I can't remember it happening on my 1.4tsi mk2 octy either. I solved the issue on mine with some hammerite paint.

 

The top and part of the side of the "lip" or top ridge too - reasonably badly I'd say.  If I had the car longer and noticed it as it started to go rusty, I'd have used the good old hammerite too! I had it replaced as thought it had gone further than hammerite-fixing in my case.  Was just suprised in such a young car.

Something seems a bit Fishy here to me.....

.....and You're still using the same Dealer? :wonder:

 

Goodness no!  Didn't take it back there for the "free" service under the Service Plan I took out... I paid for the service to be done elsewhere - a garage I trust and have used for years. 

I must be having a bad day as I still dont get it. If its been serviced by Skoda then it should have had the parts changed on schedule. If it hasnt then it cant be sold as an approved vehicle. How do you know that they are the original oil and air filter from 67,000 miles ago? If it hasnt had the servicing done to schedule then it isnt a complete history and therefore mis sold (if this was indeed stated). If the stamps are in the book confirming its been done I dont see how it hasnt... ?

If you feel that the dealer misrepresented the service history of the car to you at the time of sale it might be worth getting legal advice as to whether you have a legal claim, either against the dealer you bought it from or the dealer who stamped the service book. If the printout of work undertaken doesn't tie up with the servicing requirements you could be on solid ground.

 

If you do decide to pursue a claim (and can't get it resolved amicably with the garage - always the best option) look at Money Claim On Line. I've recently had to use it and it's a simple way to get a claim into the legal system, the fees are modest and less than going directly to county court. The process includes an opportunity for professional mediation between yourself (now the plaintiff) and, in your case, the garage (the defendant) and that service is free. Just be aware that if the case gets transferred to the local county court (because the MCOL process wasn't able to resolve the claim) it usually goes to the defendant's local county court, so anyone buying from a garage hundreds of miles from home would have to consider whether the cost of travel and possibly accommodation (which can't be claimed from the defendant even if you are successful) makes a claim worth pursuing.

 

A successful claim gives a County Court Judgement against the defendant and a time within which they must pay. If they pay the CCJ is struck off (and there is no record), if they don't the CCJ becomes part of the public record and the defendant's credit history. So reputable businesses do not want CCJs.

 

Good luck.

Thank you Paul52, great information. Hopefully the original garage I bought the car from will provide full answers and a solution without the need for court

 

Yeti_Man - you and me both.  Having seen the state of the filters, they certainly hadnt been done any time recently and were disgustingly bad!

I was told it was all done in June just before I bought it - 5 or 6 months ago. Brake fluid hadnt been changed either, although I was told it had been etc etc. Just waiting for the original garage to respond and to provide printouts of the work that they have actually done on the car before selling it to me.  Will take it from there.  

 

Note : There was a reason why I didnt take it to the original garage to have the "free" servicing under the Service Plan - and took it to a trusted independant garage.  Sadly, my intuition wasn't wildly off.

Sadly, to me "full dealer service history" on a car doesn't mean a great deal.

 

A fews years back I had a Seat Ibiza that I bought from new, and had it serviced by a main dealer.

Half the time I had to point out things that hadn't been done (the air filter was only scheduled for change every 40k, and they still didn't change it then, I wrote the date on it it before it went in...).

And when they did a "brake fluid change", I looked at the bleed nipples on each caliper afterwards, and only one front one had been bled. Rest were all bone dry and still covered in dirt, clearly not touched. So loads of the system still contained old fluid.

They never did any of the lubing of door hinges, bonnet catch, stuff like that - all on the service schedule.

 

Oh, and the number of things they broke/damaged...snapped off the (genuine) headlight protectors I'd got fitted, broke the plastic trim round the gearlever when investigating a rattle, couldn't refit the intercooler pipe properly after a cambelt change and tried to charge me £80+ for a new one (I limped it home and did it myself, lasted another 50k+miles without issue), refiited the dash/clocks insert once and tried to put the wrong (too long) screws in the top - resulting in two lumps on the top of the dash. They denied all of it.

When they refitted the front struts once, they even managed to do so without any bearings, so the springs just gouged round in the top of the housing when I steered. Even tried to deny that!

A bunch of baboons would have done a better job.

 

Far better to find a good independent who takes pride & interest in their work.

Or do it yourself if you have the time/tools/skills. A big folder of receipts for service parts etc is worth more to me on a second-hand car than a few stamps from a dealer in a service book.

Very well said MuddyBoots.  I am of the same opinion (hence the local independant garage looking after my "baby" Vin the Skoda).

 

I had a high opinion of Skoda dealerships, so stupidly trusted them to have done full proper job on the car I bought at the time. 

 

Moving forward, at least I know that everything is now done, properly, and running well

 

If anyone needs a recommendation for a garage in Basingstoke PM me...

Not something you're probably thinking about at the moment, but when it's all sorted SUK should be informed.

 

Fred

Not something you're probably thinking about at the moment, but when it's all sorted SUK should be informed.

 

Fred

 

Good point. Hadn't thought of that - but I shall do.

Which part of the filter is corroded-is it just the top. If so my octy started doing the same as every time I washed it a pool of water gathered on the top. Think its probably related to where its located on the 170 as SWMBO Seat hasnt rusted in the 6 years we've had it and I can't remember it happening on my 1.4tsi mk2 octy either. I solved the issue on mine with some hammerite paint.

 

Where is the fuel filter on the 2 litre diesel?  Just so I can check on mine, thanks.

Just my 2 pence worth after having a lease plan Yeti, it too is on long life servicing and  here is what it has had in 102,000 miles, my Yeti is also a 2011, registered August 6th.

 

 Servicing;

20k = oil and filter

40k = oil and filter

60k = oil and filter, air filter and fuel filter

80k = oil and filter

100k = oil and filter, rear brake pads and discs

 

 The only other work carried out was a heated seat pad replaced at 87k and I insisted the diff and Haldex oil were changed at 80 odd thousand miles because of excessive whining.

 

 This will be sold as full service history and in my opinion it is the minimum it could have had.

 

Fuels filter is on the off side front just behind the head light on the inner wing.

This is a very interesting thread.

 

The way you have been treated is far from right. Having to pay a rather large service bill due to miss information is terrible.

 

OK, I think we all know that buying a used car is a mine field. However:

• The dealership who sold the car should have a record or all work done if it was done at that dealership
• An independent dealership may not have access to the Skoda data base to access service work and or recalls that has been carried out
• I am a tad unsure how an independent dealership would know if filters have been changed since new, However it should not look @%$@ in just a few months
• If the dealership sold the car with a full Skoda service you may be able to claim against the dealer for selling a vehicle with incorrect information
• Hassle SUK about the corrosion as the casing as it is not a serviceable item to my knowledge

On a positive note:

• You have a Yeti, one of the best screwed together cars on the consumer market. James I snow monster is proof of that
• You should consider billing the seller or a large chunk of the bill from the service
• I can copy the service schedule for a 2012 snow monster for you
• The Yeti is a terrific car, especially in Black although I may be just b ever so slightly biased on this

 

Please let us know how you get on.

Fuel filter is located in the front left of the engine bay (standing in front of car), its a vertical cylinder with loads of pipes going into the top. Corrosion of the top is very common, and both my Superb and previous Octavia suffered from light surface corrosion of the filter cap.

If it was sold as an approved used skoda by a skoda dealer and has all services stamped as having been done by skoda, take it up with Skoda UK.

Hi,

 

Just been given a £500 bill for my first service since buying it used 6 months ago. 

 

£300 work as it had never had a fuel filter change, air filter change, brake fluid change and so on even though it was sold as being fully serviced at the Skoda garage I bought it from.  Fuming to say the least.

 

Warning out to other used Skoda car owners... apparently the "service plan" deals do not include the basics of a "service" that you or I would deem appropriate - for example all of the above items!  Thus, if you buy a used one, chances are that none of above items (and others) have ever been changed.  Mine I bought with 60,000 miles on the clock.

 

But.... main reason for the post... my fuel filter casing was extremely rusted and corroded. For a 2.5 year old car I was surprised to say the least!  Has anyone else experienced the same thing? Apparently... not covered under warranty either. Strange that huh!

 

Going back to the opening post, there are a few things not making sense.

Car is 2.5 years old with 67k miles, bought second hand.

 

1/ Whose "Service Plan" has it been bought with? We are all assuming it is the Skoda one with an Approved Skoda Used Car. This needs confirmation.

2/ Was the car sold under the Skoda Used Car Approved Scheme, or not?

3/ Does the Service plan bought/acquired cover parts and labour, or parts only?

4/ How does the OP know that the parts haven't been replaced previously?

5/ I think on that year the brake fluid is due to be changed at 3 years, so why complain it wasn't done previously?

6/ Who says the filter top isn't covered under warranty? All UK Skodas have a 3 year full warranty. Complain to SUK!

No problem -you must have a warranty and the selling garage should put right what  you have discovered. Especially if they have already been paid to do it on service. Skoda should make them deal with it. Not sure if brake fluid change is yet due.

Must be between variable services 3 and 4 (54k & 72k)

Just my 2 pence worth after having a lease plan Yeti, it too is on long life servicing and  here is what it has had in 102,000 miles, my Yeti is also a 2011, registered August 6th.

 

 Servicing;

20k = oil and filter

40k = oil and filter

60k = oil and filter, air filter and fuel filter

80k = oil and filter

100k = oil and filter, rear brake pads and discs

 

 The only other work carried out was a heated seat pad replaced at 87k and I insisted the diff and Haldex oil were changed at 80 odd thousand miles because of excessive whining.

 

 This will be sold as full service history and in my opinion it is the minimum it could have had.

 

Fuels filter is on the off side front just behind the head light on the inner wing.

did you not have a haldex fluid change at 40k?! That bare minimum servicing scares the hell out of me!