Fabia Recall

[thingy]

Should I start with, HELP.

I've got a 2013 yeti and, my daughter has a 2011 Fabia DSG. Which I presume it's a TSI and has a HTP badge on the boot.

Her car is booked in for an MOT this week. Dealer phoned a while ago and told her 'there's a recall on the DSG gearbox for the oil to be changed AND a part wiring loom change' as well.

She was told her car would take about 4 hours for everything to be done, and no charge for the work being done.

Reading all the above posts seems it's a big issue and should have been made public and, not pushed under the carpet (as I call it).

Reason for my posting this here is, there's a couple of posts on the Yeti forum.

Will try and update this when I get the right info from her at the end of the week.

[jrw]

Jrw - I also had this experience with my dealer - it is only when they prepare the paperwork for the sevice that they bother checking for any outstanding workshop service schedule work - if you want to ensure that they allocate enough time for your service to get the oil change and ecu update done at the same time ( 1 and a half hours) you might need to call them beforehand.

When you say 'booked in today' I assume you mean you made the booking for a few days time , or weeks time, and not yesterday.

Phoned them up today. It's down for a change. Doubt they would have told me if I hadn't called. They also said 1.5hours for the work.

[vrskeith]

So there is only 2 months between yours and my partners.

 

Yours has to be replaced, hers not.

 

What was going on at Skoda's production line?

[vrskeith]

Anyone had any further contact with Dealer or Skoda UK  today?

[andivrs]

I have a 2011 fabia vrs so gave them a call just and yes there is a note on there system that when customers make an enquiry about the oil problem they are to book it in for a check. Without you calling them you will not be contacted. Big thanks to everyone for highlighting this as I would have been none the wiser.

Edited 14 May, 2014 by andivrs

[vrskeith]

I have a 2011 fabia vrs so gave them a call just and yes there is a note on there system that when customers make an enquiry about the oil problem they are to book it in for a check. Without you calling them you will not be contacted. Big thanks to everyone for highlighting this as I would have been none the wiser.

Tell that to Skoda UK, via their contact on the Skoda website.

[jrw]

Just got car back. Had to ask them if it's been done. No invoice or anything. Only when pushed did they say I'd get something in post. Not sure they've put the correct oil as invoice states 10w30. I thought it had to be 5w30 or is it them being cheap?

[Gcj]

Jrw - if you are talking about the engine oil then yes - as far as I am aware it should be 5w -30

Don't know what type of mineral oil they are using for the gearbox oil replacement

Thanks for the alert to the fact that they are not providing paperwork

I wonder why?

[vrskeith]

Just got car back. Had to ask them if it's been done. No invoice or anything. Only when pushed did they say I'd get something in post. Not sure they've put the correct oil as invoice states 10w30. I thought it had to be 5w30 or is it them being cheap?

JRW,

 

Shame that you were not able to view the technical work sheet that the technician work to.

 

Surely this change should be entered into the back of your service book.

 

My Partner's Recon Engine Replacement was!

[Ootohere]

The 'Service Campaign'  parts include a 'Sticker',

that sticker will to show the DQ200 DSG has now got Mineral Oil in Instead of Synthetic oil.

 

As well as them Inputting on the Skoda Computer Data Base, you will want the date of their Field Action in the Service book.

[PeteMal]

A very interesting read, later today I shall be contacting my dealership regarding this. My VRS was first reg in Dec 2010, so it will be interesting what they say.   Thanks all.

 

Just done further internet search, here is a link to Skoda site, Just enter your vin number and it will tell you if there is a recall on your vehicle.

 

I did, and low and behold, there is on mine......   Definately speaking to Hortons in the morning

 

http://www.skoda-auto.com.kw/service/recall-campaign

Edited 15 May, 2014 by PeteMal

[the mad monk]

 

Dear customer,

No relevant recall campaigns have been launched by ŠKODA for the entered VIN xxxx

looks like im ok then, collected car sep 2011 or as this isnt a recall will it still show up using this method?

Edited 15 May, 2014 by the mad monk

[Ootohere]

Not sure of the accuracy of that checker.  

But maybe the Global VIN checker does work.

 

You are as well to see if your car requires a 'Service Campaign Field Action'  by calling

Skoda UK Customer Services.

If they can Not be Bothered to Up-date Skoda UK News Websites or Advertise the Service Campaign,

give them some calls to answer.

[vxh26]

Phone number for Skoda UK Customer Services, email addresses for various previously named people at Skoda?

[Ootohere]

Internet/Search,

 or how about you contribute and post the Numbers ?

[vulgatrendkill]

It makes me laugh, or cry.

 

When I spoke to skoda UK and mentioned this site they said " I wouldn't pay any attention to what is said on that site"

[Furbytom]

Phone number for Skoda UK Customer Services, email addresses for various previously named people at Skoda?

Have you actually bought a vRS yet or are you "still deciding"?

Edit: sorry just seen your post on the other customer service thread about the Fabia vRS being "a dog".

[TeflonTom]

hello folks, when they recall a fabia for a specific fault to be rectified, does that automatically extend to vw and seat models too?

[vrskeith]

You would think so but often they do there own thing.

 

In this DSG issue ,it is not considered to be a RECALL!

 

HENCE THE CONCERNED THREADS BEING RAISED ON HERE.

[Ootohere]

The only recent 'Recall' on the VOSA site is the 'Citigo Airbag Sensor' i beleive.

 

This 'Silent Service Campaign' on the DQ200 7 speed Twin Clutch DSG is an odd one.

 

When you have a UK car between 2009-2014 you have to trust that the Skoda UK  or Skoda Dealer Employee is telling you correctly if your vehicle is part of the Service Campaign or not.

 

It does affect other Volkswagen Group Vehicles from VW, SEAT, Audi as well as Skoda.

[Gcj]

Following received from Vehicle Safety Branch of VOSA

If this is their official response to everybody on this issue it is pathetic.........

We are aware of a concern regarding the gearbox oil used in certain VAG vehicles fitted with a DSG 7 speed box. We have been in discussions with the manufacturer and they are in the midst of organising a voluntary action of replacing the gear box oil on affected vehicles. Our understanding is vehicle s adversely affected have been in Far Eastern Areas and, to date we are not aware of any vehicles being directly affected in this country.

Contacting owners of affected vehicles is the manufacturers responsibility and is usually by post but this is carried out in stages to allow their agents time to allocate stock and man power resource. I am not able to say when notification will reach individuals but I'm advised that the manufacturer agents should be able to access the information on their internal systems and address affected vehicles.This is already being addressed on vehicles which are being presented for routine maintenance at a manufacturers agent (though there is no requirement to present a vehicle for service to get the action completed).

To find out if your vehicle is one affected by this you will need your Vehicle Identification Number (VIN) which can be found on the V5C Registration form or from the vehicle VIN plate. A manufacturer's agent should be able to tell you if your vehicle is affected or alternatively you can contact VAG customer services direct.

Thank you

Regards

John Corcoran

Vehicle Safety Branch | Driver and Vehicle Standards Agency | First Floor | Berkeley House | Croydon Street | Bristol | BS5 ODA

Phone: 01179-543300

........they completely failed to address the issue IMO and completely failed to explain why VAG are allowed to treat this as a non safety issue despite the fact that the ambient temperature would have little impact on the operating temperature of the gearbox oil.

[PeteMal]

Attended the dealership this morning. They confirmed that my veh was one which is on the recall list, They are just waiting for some specialist tools to complete the job. Then they will be contacting owners directly.

 

With regards to the comments as to whether this is a recall or not, here is the reply when I input my VIN number in the Skoda website that I quoted above at 0106 today.

 

Dear customer,
a recall campaign has been found for the entered VIN XXXXXXXXXXXXXX.

Please contact your preferred service partner as soon as possible, who will provide you with all necessary information and service to ensure your safety and car functions. If further assistance is needed, please contact the „ŠKODA Customer Hotline“.

[the mad monk]

@ Gcj, i got exactly the same email, word for word, they must have a standard reply to this problem lol

[vrskeith]

@ Gcj, i got exactly the same email, word for word, they must have a standard reply to this problem lol

I wonder how many responses they need, before they re-look at it?

[zouche]

A very interesting read, later today I shall be contacting my dealership regarding this. My VRS was first reg in Dec 2010, so it will be interesting what they say.   Thanks all.

 

Just done further internet search, here is a link to Skoda site, Just enter your vin number and it will tell you if there is a recall on your vehicle.

 

I did, and low and behold, there is on mine......   Definately speaking to Hortons in the morning

 

http://www.skoda-auto.com.kw/service/recall-campaign

 

 

Just checked mine using this site and it shows a recall is required... Doesn't say for what but I assume it must be the gearbox as I was told at last service it did not need the wire harness fix.