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Infotainment System Restarting endlessly

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3 minutes ago, walterwhite said:

Argh wondering if this is because I used a usb c adapter with a usb a flash drive?  Will this stop the usb c port recognising this?

Although according to Amazon this is fine with data and charge so not sure why it doesn’t detect it in engineering mode. Could it be as it’s formatted in ex fat?  Thanks. This is the usb adapter I’m using https://amzn.eu/d/dGsqh6V

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  • I had so many spontaneous reboots this week with even 4 occurring on the same day that the infotainment system was practically unusable. That’s why I decided to go ahead and install 1941 yesterday.

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    Hi all. Maybe this will give some of you guys some hope. I copied this message from German FB group from a respectable source. Translation might be a little bit off since this is FB automatic t

  • No, with the specific original file.    I will post the link. I don't know if it is OK by the forum rules. If it isn't please tell me to delete it immediately.  Update size is almost 10

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52 minutes ago, walterwhite said:

Although according to Amazon this is fine with data and charge so not sure why it doesn’t detect it in engineering mode. Could it be as it’s formatted in ex fat?  Thanks. This is the usb adapter I’m using https://amzn.eu/d/dGsqh6V

Ok so after looking thorough this forum I can see it’s a known issue! I’ll get a reversible usb and try that 

11 hours ago, walterwhite said:

Weird I’ve just tried this on Octavia se l first edition. The usb wasn’t detected in engineering mode.  I formatted as ex fat. What should the usb be formatted in? Thanks

 

If you're using Windows if you hunt around you can get a free formatting tool that will format your usb stick to FAT32, then try it. Alternatively just search for USB C memory stick. 

Edited by TheWanderer

7 hours ago, TheWanderer said:

 

If you're using Windows if you hunt around you can get a free formatting tool that will format your usb stick to FAT32, then try it. Alternatively just search for USB C memory stick. 

Fantastic thank you. So the formatting was my issue. Now formatted as fat32 and it’s recognised the device and running through the update now 

3 hours ago, walterwhite said:

Fantastic thank you. So the formatting was my issue. Now formatted as fat32 and it’s recognised the device and running through the update now 

All went through ok with Octavia se l first edition, no issues, although doesn’t look like I have any further updates like others have mentioned. At least much newer now!

Well done, hope it doesn't give you anymore jip. 🙂

1 hour ago, TheWanderer said:

Well done, hope it doesn't give you anymore jip. 🙂

Thanks. Just had the first ota update after updating via usb to the latest. The dealer said the updates were up to date lol. It was stuck on 1806/1804 I think and it was impossible to create a primary user and activate the app built into the car. Kept saying app can’t load or just wouldn’t work. Now with the app update built into the new update, I can now log into my Škoda for the first time, the eSIM now works and ota updates. So basically 1806/4 (whatever it was) was a broken update in terms of the Octavia se l first edition. Now seems to be working perfectly. Rubbish Škoda quality control but very happy customer now! :)

You'll probably find that the manual is temporarily missing and then you'll also receive about another 5 or 6 more minor ones as well. 

 

I had another about a week ago, I think it was to with the shop. But it hasn't had any detrimental effects, nor have any of the others, which is good. 

 

I'm a bit concerned about the forthcoming 1969 update, just in case it mucks everything up. Let's hope my concerns are unfounded 

28 minutes ago, TheWanderer said:

You'll probably find that the manual is temporarily missing and then you'll also receive about another 5 or 6 more minor ones as well. 

 

I had another about a week ago, I think it was to with the shop. But it hasn't had any detrimental effects, nor have any of the others, which is good. 

 

I'm a bit concerned about the forthcoming 1969 update, just in case it mucks everything up. Let's hope my concerns are unfounded 

Good information thank you! Fingers crossed with future ota updates. Noticed the infotainment system is much snappier post update as well. Had a quick browse through the Škoda store which never worked before. Are they really charging £170 for a software update for automatic main beam when the hardware clearly already supports it. Unbelievable:(

As you haven't got an RS probably so. 

 

They want £65? for road sign recognition. I might consider it at a later time, but at the moment I will continue to Mk1 eyeballs and brain. 

12 hours ago, walterwhite said:

The dealer said the updates were up to date lol.

Dealers just connect your car to ODIS and check for updates. If they don't see any, they tell you software is up-to-date FOR YOUR CAR. And in a way they are not wrong, as it's VAG to blame here, that updates are not "enabled" for every car...

Of course dealers could be more helpful and give you some hint, but i'm guessing something is preventing them. It is annoying, i know.

One way to force them is to report some issue, that is covered by TPI with firmware upgrade. I.e. "my Android Auto is restarting" or "system doesn't save home address in sat-nav". This way they can "add" car to TPI, and magically ODIS will show them updates, which it was not showing before. Again - this is how VAG made it work.

If you ask me, this should be illegal. Since there are new software versions released, fixing some issues, by law it should be applied for all cars, even if users is not reporting one of the fixed issues. Otherwise faulty firware is still there, so product as such is also faulty.

Wonder if our governments will do something about it one day...

2 hours ago, Felix2021 said:

Dealers just connect your car to ODIS and check for updates. If they don't see any, they tell you software is up-to-date FOR YOUR CAR. And in a way they are not wrong, as it's VAG to blame here, that updates are not "enabled" for every car...

Of course dealers could be more helpful and give you some hint, but i'm guessing something is preventing them. It is annoying, i know.

One way to force them is to report some issue, that is covered by TPI with firmware upgrade. I.e. "my Android Auto is restarting" or "system doesn't save home address in sat-nav". This way they can "add" car to TPI, and magically ODIS will show them updates, which it was not showing before. Again - this is how VAG made it work.

If you ask me, this should be illegal. Since there are new software versions released, fixing some issues, by law it should be applied for all cars, even if users is not reporting one of the fixed issues. Otherwise faulty firware is still there, so product as such is also faulty.

Wonder if our governments will do something about it one day...

Great post.  I’ve taken out an extended warrant on my 2020 Octavia. I’ve noticed the warranty covers electronics but not software updates. But… these updates can end up being safety updates as well, such as lights or even to the electronic parking brake. Seems very dubious when a car essentially is controlled by a computer that a warranty then doesn’t cover updates to that computer.

48 minutes ago, walterwhite said:

Great post.  I’ve taken out an extended warrant on my 2020 Octavia. I’ve noticed the warranty covers electronics but not software updates. But… these updates can end up being safety updates as well, such as lights or even to the electronic parking brake. Seems very dubious when a car essentially is controlled by a computer that a warranty then doesn’t cover updates to that computer.


I agree - cars are so computerized nowadays with all aspects of the car being handled by separate control units, all having their own firmware to run,  which then all report back to a central MCU and the manufacturers, beyond the original manufacturers' warranty, don't cover software issues on extended or Skoda Approved Used warranties?  Look how long it has taken Skoda to sort out the Octavia Mk4 software issues.

Edited by spcdust

6 minutes ago, spcdust said:

all aspects of the car being handled by separate control units, all having their own firmware to run

Which is why it frustrates me that some on here (not spcdust) quote the infotainment software version number when talking about a different module - it's irrelevant!

1 minute ago, PetrolDave said:

Which is why it frustrates me that some on here (not spcdust) quote the infotainment software version number when talking about a different module - it's irrelevant!

Indeed, the whole set up really feels like a house of cards.  You might have the latest Infotainment software version installed but if a specific module that handles, for example, the SOS system, cruise control, parking sensors, engine management (the list goes on) is “faulty” then it becomes a paid for update.  The dealers seem to just apply updates on a wing and a prayer hoping it fixes a reported problem without really understanding how the whole software / firmware eco system works together.

22 minutes ago, PetrolDave said:

Which is why it frustrates me that some on here (not spcdust) quote the infotainment software version number when talking about a different module - it's irrelevant!

Actually it's true only to some extent.

It seems, that infotaiment software comes as a package with firmware also for some other stuff, not only MIB unit. But this is not really clear or documented anywhere, so we only find out when we seem that something works better/differently after infotaimen SW been updated.

20 minutes ago, Felix2021 said:

Actually it's true only to some extent.

It seems, that infotaiment software comes as a package with firmware also for some other stuff, not only MIB unit. But this is not really clear or documented anywhere, so we only find out when we seem that something works better/differently after infotaimen SW been updated.


Possibly, but there does seem to be a fair amount of module firmware updates that exist as separate installs.

End of November 2023, under the manufacturer warranty, due to multiple issues I had the Infotainment software updated to 1941 and also the SOS module firmware updated - this was shown as two separate jobs on the "invoice/works schedule".  Whilst the SOS module issues greatly improved there were a few hiccups and come January I went back to the dealer to say the SOS module fix had not been completely successful.  Annoyingly the original manufacturer's warranty had just expired and the dealer said they would have to do any subsequent fix as a chargeable job - something I thought unreasonable as the original fix was not completely successful but this was a Skoda UK issue rather than the dealer being difficult.  Separate story but I took this up with Skoda UK who after a lot of back and forth they agreed to cover the dealer charge by way of a goodwill payment direct to me.  It was mid-February, by the time the dealer could fit me in, and lo and behold there was yet another new firmware update now available for my SOS module which they applied (there have been quite a few over the short lifetime of the Mk4).  Seems Skoda is constantly issuing firmware updates for critical systems control units and these are not necessarily part of the OTA updates but require dealer intervention - which of course they can charge you for.  I would argue that Skoda would likely avoid OTA updates for critical systems due to the variation of specific parts used during the manufacturing cycle of the car and also the risk of "bricking" a part preventing the safe operation of the vehicle.

Edited by spcdust

2 hours ago, spcdust said:

Possibly, but there does seem to be a fair amount of module firmware updates that exist as separate installs.

Of course, i'm not saying there aren't :)

This whole topic is very unclear, very bad job by VAG here...

1 minute ago, Felix2021 said:

Of course, i'm not saying there aren't :)

This whole topic is very unclear, very bad job by VAG here...


I think the whole history of VAG / Skoda not being able to provide a stable platform for the Octavia Mk4 over an extended period has rocked many users confidence.  On the face of it, version 1941 and associated firmware updates do seem to be much more solid and stable but trust has seriously been tested, and when owners hear that there might be another "major" update on the horizon rather than being happy it kind of fills them with dread.

So updating to 1941 I had an update notification and it said it was as downloading and would install when not in use. I haven’t seen any update notification since and software is still the same no. Should the software no actually change? Thanks

10 minutes ago, walterwhite said:

So updating to 1941 I had an update notification and it said it was as downloading and would install when not in use. I haven’t seen any update notification since and software is still the same no. Should the software no actually change? Thanks

The software version will change once the update is successfully installed.  It is always a bit of a mystery when any of the Skoda OTA updates is received as to whether it has been installed or not or what it even was as no update history is recorded, which would be very handy, so you’re not sure what has installed unless you catch the notification at the time.

Edited by spcdust

2 hours ago, spcdust said:

The software version will change once the update is successfully installed.  It is always a bit of a mystery when any of the Skoda OTA updates is received as to whether it has been installed or not or what it even was as no update history is recorded, which would be very handy, so you’re not sure what has installed unless you catch the notification at the time.

Thanks for this. So with the 1941 update it’s the first time Škoda connect will work on my Octavia estate 1.5 se l first edition. However is. Noticed the mobile app forgets my car every day and I have to re add the vin number.  Is this unusual or is the app just a load of rubbish?

1 minute ago, walterwhite said:

Thanks for this. So with the 1941 update it’s the first time Škoda connect will work on my Octavia estate 1.5 se l first edition. However is. Noticed the mobile app forgets my car every day and I have to re add the vin number.  Is this unusual or is the app just a load of rubbish?

In fact if I clear the app from my memory and reload the app, it forgets the car every single time - or on reboot. Total junk.

I’ve had no issues with the app forgetting my SEL FE over the last three years. For info. I’m running the app on iOS, currently v17.3.1 

13 hours ago, walterwhite said:

I haven’t seen any update notification since and software is still the same no.

I don't know when you had that notification, but if recently, it might still be downloading in the background. It's a big package (8GB or so) and builtin internet connection is very slow.

11 hours ago, walterwhite said:

In fact if I clear the app from my memory and reload the app, it forgets the car every single time - or on reboot. Total junk.

I also haven't had such issue, using Android app in different versions since almost 2 years.

I had to have re-authenticate several times for any reason, but after logging in car was always there, it was never forgotten by the app.

It's actually cloud based service, so maybe there's something wrong with your account on Skoda/VAG servers?

You could try setting up new account and adding car there, maybe that will help.

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