VAG 170 PS Diesel Injector Failures - VOSA action

[Davey_vRS]

Email: [email protected]

One of their staff will pick it up and look into your case. We have Audi guys without failures concerned too, but as I said on the other forums, I think VAG have a priority list of most affected vehicles to go through first, and once stocks are up maybe we will be looking at them calling everyone else up. We'll need to wait for VOSA to carry on with the talks, they've been very good to get to this stage for us!

Thanks for that I will send them an email now

[Davey_vRS]

I sent an email to VOSA and within half an hour the guy had rang me, well shocked how quick it was.. He's told me to speak to Skoda customer services and tell them Ive just recently got the car and I'm concerned. He did say there is a shortage at the moment like been mentioned here but they will certainly replace the failed one when it does go and the others when they have more in stock.

Just going to get the customer service number now and try my luck!

[marksimps]

I sent an email to VOSA and within half an hour the guy had rang me, well shocked how quick it was.. He's told me to speak to Skoda customer services and tell them Ive just recently got the car and I'm concerned. He did say there is a shortage at the moment like been mentioned here but they will certainly replace the failed one when it does go and the others when they have more in stock.

Just going to get the customer service number now and try my luck!

I've been having some problems in the last month since buying my pd170, also lose power and the coil light flashes, it used to go off after turning the car off and back on however, now... it's staying on.

The dealer i bought the car off gave my 1 year warranty and they've actually replaced the turbo, which i knew didn't need done but hey, i wasn't paying! It's doing it more and more, and still not fixed, also that stupid DPF light comes on virtually EVERY day.

Any ideas if this is me experiencing the known problem? Thanks

[Davey_vRS]

Doesn't sound good... Mine thrown a wobbler today too, engine started juddering slightly at a set of lights and then at the next set I come to a stop and car cut out. It done the same about 2 week ago.

My DPF light comes on all the time, when I turn ignition on but goes out once I start so I'm assuming it's normal?

[derbyjon]

I had an injector failure in January and submitted a report to VOSA in April (Details here).

Skoda have just confirmed they will reimburse the full invoice from the independent I used, and replace all four injectors FOC.

[mlapicki]

The injectors went on my 56 plate VRS two weeks ago. I was accelerating away from a junction (doing about 10 - 15mph at a guess) when all power was lost. The engine braking in 1st year was pretty strong, and the car stopped dead, I didn't have time to dump the clutch and coast to a safe place, so I just stopped in the middle of the main road. It wouldn't restart (glow plug light flashing) so a few people helped push it out of the road to let the traffic flow. I can certainly see the potential for danger.

Anyway, Skoda Aldershot have had the car for nearly 2 weeks, have replaced the wiring loom and see faults on every injector (yes, all 4). They ordered the parts on Friday to replace them, but haven't had them in yet. Reading above I now know why. To their credit they're being proactive in trying to get Skoda to pay for the repairs, but I am certainly concerned about a £3k bill if that doesn't happen.

I'm really shocked that no-one has yet reported an actual accident from this issue. I hope VOSA and VW can work out a solution before the inevitable does happen.

[bond007]

i would suspect marksimps that it may be a case of just the loom with it being intermittent as when they go down they usually stop there and then

[jfarhead]

mlapicki, you shouldn't have to pay a penny. Please please make sure you send a report to VOSA so your incident is recorded and VOSA can keep pushing for a recall.

website: www.dft.gov.uk/vosa/onlineservices/vehicledefects.htm

If Skoda try and make you pay after, just say you've reported to VOSA and you are aware of the ongoing issue, and that VAG's policy is to swap them all out at no cost.

[partyboy1101]

HAs anyone actually received a cheque from Skoda yet for refund of repair costs?

[Fitz323]

Does anyone know if modified cars will be refused a goodwill gesture of replacement parts if the injectors fail. I believe there is some programming of the injetor afterwards as well, whould there be a problem with this is if say the car has been re-mapped etc?

Fitz

[Davey_vRS]

Just had a call from Skoda apparently all my injectors are fine and working, so leaves me clueless to why my car has an intermitting fault of cutting out. My car was in for a health check 3 weeks ago and to be honest didn't tell me bugger all if anything was ok but he has no just informed me that when it was in it came up with fault code 00665 which he said is turbo, low pressure or something? They have checked again today and it's not come back up again.

This annoyed me a little, granted it's not brought the warning up now but if it did 3 weeks ago I would of liked to have known about it!

[BulldogVRS]

Just got my car back after one of the injectors died last Friday (ironically after spending the day at Goodwood) and after a very long journey being towed back home I did a search and found this thread.

After reading through it, and realising I had experienced the exact same symptoms as many of you I started my Monday morning with a call to Skoda UK customer services. They were very helpful and directed me to my nearest main dealer, Turners of Earlestoke (Wiltshire). I then called them and they asked me to get the car to them so they could run diagnostics. That was a drama in itself as the AA were not interested stating that I had been recovered from the breakdown already. I then called in some favours and eventually got the car to them Tues night so they could test it Wednesday morning.

They confirmed it was injector no. 2 at fault, and that Skoda had advised them to change all 4, at their cost.

And by 3.30pm today they had phoned me to say it was all done and ready to collect.

All in all, I have to say my experience in dealing with Skoda UK, and especially my local main dealer Turners, was excellent. Obviously having the fault in the first place was awful and very dangerous, but the customer service and speedy repair made the experience bearable.

I hope others who are going through it find Skoda as helpful.

[Legend]

It looks like VAG have got rid of siemens injectors....

i fitted one today and the manufacturer is continental.

Edited 7 July, 2011 by Legend

[marksimps]

any ideas why I have no low power boost, then when it gets to 2500rpm it takes off but stops all boost (hesitates) then goes again??? my car also ticks over at 1000rpm sometimes ?????

what is up with my octavia, any ideas? Garage haven't fixed it yet.

[sweenpole2001]

Just had a bill for a new injector £891.58 , not too happy. What is the best email addy to get hold of Skoda on so that i can send them the bill?

Andy

[Dogsnob]

had mine returned today with 3 new injectors replaced courtesy of Skoda UK and they are paying the full cost of the faulty injector that i had replaced by an independent £822.

Many thanks to jfarhead in bringing this to everyones attention. to VOSA for leaning on the manufactures and Skoda UK for footing the bill. shame i can't say the same about DM Keith in Leeds who's service is abysmal. and they wonder why i usually get all my work done elsewhere.

if anyone else has problems then i suggest they speak to Simon Ackroyd at Skoda uk on 08457 745 745 x 63117 or mail him at [email protected]. he has been brilliant in helping me.

good luck

[Dogsnob]

Just had a bill for a new injector £891.58 , not too happy. What is the best email addy to get hold of Skoda on so that i can send them the bill?

Andy

see above but don't forget to pass all your details onto VOSA www.dft.gov.uk/vosa/onlineservices/vehicledefects.htm

Edited 12 July, 2011 by Dogsnob

[jfarhead]

No problem guys, and again, thanks for everyone sending their reports.

Minor update though, we have had one SEAT and on Audi owner report failured after being called in and getting all 4 swapped. Like I mentioned on other forums, no part numbers have been confirmed yet and we don't know if the loom was to blame (if it was fried from a previous failure). They may have had refurbs put in accidentally for all we know. Hopefully this will be the case.

They'll be re-reporting to VOSA as well so that everything is on record.

Everyone reading these, please continue to report failures so you're on the "system" and VOSA can get more info and press for a recall. Last thing we need is for VAG to have silenced/pleased the forum minority with these free swaps, while the majority that are oblivious to the problem and are not forum members still repair them independently and drive without knowing what could potentially happen!

Will update as soon as the guys affected get more details from their garages and any forum VAG specialists / VOSA have their input on it.

[weeblu]

This happened to me on saturday night,got the car to the dealers on monday,got the diagnosis today No2 injector and wiring loom so have sent my form to vosa.

Does anybody know if i will need to contact customer services at skoda uk as i want all 4 injectors replaced not just the one they are saying.I can't afford for the car to break down again at a later date with the same problem as i use it as a taxi and every minute it's off the road it's costing me money.

[jfarhead]

Point 1 of the VAG agreement with VOSA states that:

1- [VW Group] Will contact you personally to arrange for all your vehicle's remaining injectors to be replaced and ensure you are 100% satisfied.

I think you fall nicely into that category. VOSA should be sending you a letter which notifies you of the current arrangement since you've reported it.

I suggest you bring this point to Skoda's attention to get the rest of them done as they said they would.

[weeblu]

Point 1 of the VAG agreement with VOSA states that:

1- [VW Group] Will contact you personally to arrange for all your vehicle's remaining injectors to be replaced and ensure you are 100% satisfied.

I think you fall nicely into that category. VOSA should be sending you a letter which notifies you of the current arrangement since you've reported it.

I suggest you bring this point to Skoda's attention to get the rest of them done as they said they would.

Contacted Skoda uk and spoke to a guy called Chris who said he would get onto the dealer to find out the ins and outs of the case,and said he would get back to me this morning.This morning came and went so i called Skoda uk back to be told he was busy but the girl i spoke to said that from what she could see from the case file is that they were waiting on the dealer getting back to them.

So next port of call was the dealer who told me he was waiting on Chris from Skoda uk getting back to him as he had tried to contact him twice this morning but to no avail.He said they were basicly just waiting on the go ahead to replace all 4 injectors and the loom and as soon as he had that he would contact me to let me know.

So hopefully all going well i should have a result by tonight at the latest.

Also had a nice call from VOSA last night saying that they were passing on my concerns to VW uk and told me that i shouldn't have a problem with my request of all 4 injectors to get replaced as there was now a sufficent amount of replacement injectors now in circulation as they opened a new production line to cope with demand.He told me that he was receiving fresh cases on a daily basis and had over 130 on the desk infront of him and that VW had put a seperate customer service dept in place just to deal with these injector cases.

Can't thank Jfarhead enough for bringing this to light and pushing as hard as you have to get a result.

Edit: Had a call while i was out to confirm 4 new injectors and a loom has been authorised to be fitted.

Now i'm a happy bunny

Edited 15 July, 2011 by weeblu

[Davey_vRS]

How did you manage that? My dealers seem to be doing there up most not to change my injectors!

[spitzie]

Had this happen to me this morning on my 57 vRS, the engine started then immediately cut out and would not restart. Fortunately, I was parked in the drive at the time. Car has gone to the dealer to be repaired, 1 form has been submitted to VOSA and an email sent to Skoda UK.

I'll wait to see would happens.

[wardth]

One of my collegues at work had this happen on Sunday in a 57 Passat Estate on the way back from Cornwall. He said it was seriously dangerous and it was sheer luck he managed to coast to a halt in a layby.

This is stupidly dangerous and VW need to address the issue as a matter of the utmost urgency.

[Spiders]

Subject CAR 2007 Skoda Octavia PD170 VRS

For a second time my defective "Injectors" have failed while I was driving. This time I was on the N2 with my pregnant wife and 11month old on board. I lost complete power/ steering and brakes as I was passing a car. We all got a bit of a fright. I was able to bring the car to a safe standstill because five weeks ago the same thing had happened. I had a faulty injector replaced five weeks ago at a cost of over €1000, this time I face the same Bill. It is not the money that concerns me. I'm not happy about it, it was the fact that my car is a time bomb and could fail me again at anytime. I have researched the problem and have come across a VOSA letter on the matter dated the 5th of July 2011, stating that VW UK will replace all such faulty injectors. Therefore I am not alone with the problem. My family have bought Audi/VW/Skodas since 1983. We have had all types of TDi engines and it was their build quality and reliability that brought us back again and again. In fact I believe my parents still have the oldest TDi in the country. An early 1992 80 TDI. I was in contact with VW ireland customer services yesterday to voice my concerns. He suggested that I bring the car to a VW dealer to look at the problem. However I have no access to my car as it is 150 miles away and it would cost me €000s to bring it to a garage that will merely confirm the obvious. The car is currently getting injector 4 replaced and probably a new loom again. I can send a copy of the VOSA letter to you if you request such. The cars last major service was in The VW garage "Western Motors" near Drogheda, they probably have the chassis number etc on their records. I think perhaps (VW) should make themselves aware of the VAGdrivers/Boards.ie and the Briskoda site discussions to see that this is becoming a large issue of concern. VW seem to be losing many loyal customers due to this fault as no matter how much we love our cars we do not want the risk of serious injury to our families and ourselves due to a known and ignored fault. I don't know what else to say as I am too angry with what has happened. I do not care so much about the lack of reliability as cars fail from time to time (I have an old classic) it's the thought that any time or place my car could/will let me down when I need it most. I think that the public need to be made aware and it is up to VW Ireland to accept that there is an issue. As soon as I get may car fixed this time I think I will sell it (at an obvious loss) as I don't trust it and do not wish this to happen when my wife is driving. No car is worth that risk.