I tried Lincoln during the week and was turned down "garages only"

I tried Lincoln during the week and was turned down "garages only"

Ta.

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The official line is that they are only meant to deal strictly with the trade, however! it seems to depend on who you get to speak to or deal with in each individual branch. If you are lucky and get one of the helpful chaps, they seem happy enough to take our money, some of the really helpful guys will even give you a discount too!

Sadly there are still some real jobs worth's out there and they just flat out refuse to help, seems crazy to me 'cos we are helping each other by keeping them in a job, ungrateful beggars.

I am lucky, one of my best mates works in the Glasgow branch and is unfailingly helpful when I need O.E. stuff.

Just your luck I suppose, or a case of, if your face fits maybe?

I suspect that a lot of the "problem" branches have received complaints from the local VAG main dealers that TPS are "stealing" trade from them! That said, the Slough branch has (at least) VW and AUDI main dealers within a mile of them.

Birmingham branch ask for myself Graham Murphy & ill sort you out  :p

Medway and Tonbridge branches serve the public. I've purchased so much from Medway they have created me a trade account !

Cambridge branch wouldn't sell to me when I tried last year. :(

not been in,   but on equiring as to an "instock request " over the phone,   got a right miserable **** at stoke,  ---often par for the course regarding customer "service"  at stoke in general I fear--- however my local factor or failing that eurocar parts or -GSF are always helpful and ready to take my money  which is great,   this  thread     should   prove a great convenience to those living near to non jobsworth outlets,   nice there's still  some  about

Stoke on trent tps will not help non traders over the phone i have tried quite a bit but walk through the door I've never had a problem

interesting to know --however he didn't know who I was when I rang, so no need to be surly-- I'm certainly not going to waste juice  going to the far side of Stoke to risk  a reception like that  - not a million miles away from a similar couldn't care less attitude from a Volkswagen main dealership when looking to buy a new car------------------ an interesting comparison with a Honda dealer in the west country who in addition to great service does great prices "online" :clap:

Medway and Tonbridge branches serve the public. I've purchased so much from Medway they have created me a trade account !

Medway were very helpful last time I went in.

Glasgow EAST end is very good, no problems.

Glasgow WEST at Ibrox begrudgingly sold to me but with attitude. I won't be going back.

Yeovil will sell to the public

Sent the Newcastle branch (Tyne Tunnel Trading Estate) an email asking if they sell to the public. No reply, So i guess it's a no from them !

Sent the Newcastle branch (Tyne Tunnel Trading Estate) an email asking if they sell to the public. No reply, So i guess it's a no from them !

I did that with Hereford, but others have had success by going into the store with cash.

Anyone used the Ipswich branch?

 

Going to pop in sometime this week and see what happens. Will report back.

:-( They don't.

The Aberdeen branch needs to be added to the NO list.

London Finchley can be added to the NO list

I went in the Exeter branch and asked.  I have historically always used my mate's garage account, but with that lifeline being removed soon, I asked about serving me and the chap said it was OK....  So I am hopeful of being able to continue using them.

 

They are on the Marsh Barton trading estate in Exeter in case anyone is interested.

Not seen Chester mentioned here but they were happy to deal with me today.  Only bought consumeables but there was another customer who'd been sent there by the local Audi dealer with a complicated query on some Audi TT parts and they were very helpful with him.

Oxford (Kidlington) have helped me out a couple of times recently, happy to report. :sun:

Me too. 8% discount when I asked!

Update on Yeovil branch, will happily sell to public and did it at a discount for me without even asking

Stockton on tees has never refused me. Used them for years now for all my Audi, Vw and Skoda parts.

Called in a Wolverhampton TPS today to find signs on the door directing all non-trade enquirers to the VW dealership in the same site.

Went to Hereford one again other day to buy wheel caps no problems