superb Damo's Superb : Project Ginormica (aka Susan)

[Toxicvrs]

Oh yes, happy with the Columbus, but not happy about my passenger seat...

They have seriously scuffed the leather in 2 places, and several indentations where it looks like a screwdriver was placed on the seat and leant on!

Just phoned up DM Keith to complain.

I will now await the call on Monday from the dealer principal, to find out how they are going to solve this...

So frickin peed off

Sounds like screwdriver in back pocket.

[Damo]

This is one of the scuffs

[Damo]

The other scuff

[Damo]

And the indentations

[Damo]

Dont know if it shows up clearly on the pics, but in the flesh they are clearly visible.

It was perfect before it went in :(

Im not being fussy am I?

Would you all be the same and complain?

[Brimma]

Dont know if it shows up clearly on the pics, but in the flesh they are clearly visible.

It was perfect before it went in :(

Bet they'll try to deny it :(

[Damo]

Bet they'll try to deny it :(

Probably Bry, but I will see what they have to say later on

[Brimma]

Probably Bry, but I will see what they have to say later on

Good luck

[Toxicvrs]

Good luck mate, don't let the, get out of it.

[samuir1974]

Great to hear about the stereo replacement; shame about the shoddy workmanship.

 

Hope you get it resolved mate 

[WaveyDavey]

Yep complain mate if they look better in the pics than in reality then yes as i'd complain even if they were as bad as the pics show.

If that makes sense.....

[Coops]

Dont know if it shows up clearly on the pics, but in the flesh they are clearly visible.

It was perfect before it went in :(

Im not being fussy am I?

Would you all be the same and complain?

 

Not at all being fussy - that is laziness in my book, perhaps an interior repairer could do something with them.

[blueR36]

Thats terrible,your`e  right to complain 

[guyblue10]

Agreed - good luck

[Nickolaidis]

Ask for new lather covers at their costs, you have sure to ask for your rights, I would, I donnt give up on so easy when things like this are in question...

I had some "fight" before with the dealler, aftrr ordered new car (Octavia 1, MY 2008)...car arrived but with problems and damaged intetior parts (most plastic), so I have, clam, claim, claim...so much time until I have not been ok with state of changed parts. Ultimatum vas given, or give me Ok car with no "bugs and issues" or my monney back (full refund) in period within one working week.

[Damo]

Got the phone call from the Dealer Principal today, he was apologetic and promises they will sort it (whatever that means)

They will be contacting me shortly to get it booked in, which means another 60 mile round trip through no fault of my own.

That will be 4 times I've had to go back for their errors.

Anyway, will see how they sort it and report back as and when

Cheers all

[Toxicvrs]

I hope you recoup fuel costs for these errors.

[Damo]

I hope you recoup fuel costs for these errors.

Think that might be expecting too much

[Damo]

Well, I have had a nice hand written letter from the Dealership Principal today... again apologising for the damage and my recent bad experience

 

They have ordered a new leather seat cover and will replace it when I take it back for the Columbus aerial, and also reimburse my fuel costs for the 60 mile round trips.

 

Happy with that, and I take back what I said in the previous post

[Toxicvrs]

Think that might be expecting too much

Cough cough glad that it's getting somewhere for you mate.

[JakeBlade]

Good result!

[WaveyDavey]

Nice one...

 

 

This does remind me i'm still to add a good review for Bickertons after all they did after my breakdown the other month....

[Danny 57]

Nice one...

 

 

This does remind me i'm still to add a good review for Bickertons after all they did after my breakdown the other month....

It is something that more of us should do as we are often very quick to complain and rightly so, so we should be gracious enough when it is for good service.

[samuir1974]

Good result Damo - great news indeed

[Coops]

Nice one - at least they have admitted their error and put it right. End of.