1 hour ago, tigermad said:

Anyone else's new update worked for them?

My MY18 is much better than before the update but not totally cured of the engine dying when moving off problem.

Previously  it happened every time if the revs were below 2k. Now it’s intermittent. Sometimes  it doesn’t, sometimes it does.

Still  not done 600 miles  since the update as advised so can’t really go back yet.

Haven't had update yet but my 4 month old karoq sel 1.5, 1200 miles, now sometimes seems to have a baby roo in 2nd gear too. Neither my own dealership or skoda uk have provided any written proof or evidence yet that skoda UK have "concluded" without seeing my car that it "is not presenting any identifiable fault & that the symptoms I have described are characteristic of the design of engine in combination with certain driving styles."

Hi,

 

My 1st update cured powerloss and 2nd is booked for this wed to cure Roo so I'll let you know. I agree, I have a babyroo in 2nd gear......which sounds ridiculous term to describe a car but fits perfectly haha...….but not as ridiculous as Skoda dealers still ignoring it

6 minutes ago, Karr3 said:

Haven't had update yet but my 4 month old karoq sel 1.5, 1200 miles, now sometimes seems to have a baby roo in 2nd gear too. Neither my own dealership or skoda uk have provided any written proof or evidence yet that skoda UK have "concluded" without seeing my car that it "is not presenting any identifiable fault & that the symptoms I have described are characteristic of the design of engine in combination with certain driving styles."

You need to show them all the news articles where they have admitted it!

@Karr3

I would just put up here the name of the Communications Manager at Skoda UK that is putting this in writing to you.

Then get back in touch with Skoda UK and speak with a Communications manager again and ask to speak with a Resolution Manager,

6 hours ago, Roottootemoot said:

@Karr3

I would just put up here the name of the Communications Manager at Skoda UK that is putting this in writing to you.

Then get back in touch with Skoda UK and speak with a Communications manager again and ask to speak with a Resolution Manager,

I received the above in an email from the Manager at my dealership, & this is what he said when I asked for written proof of conclusion. "The characteristic that you reported to us was something which was reported by a small number of customers in the UK and for this reason it was escalated to certain departments in the various factories to investigate the possibility of enhancements which could be made to customers cars who were experiencing those characteristics that you reported.

I do not have a contact of an individual who made the statement it was simply a communication which was sent out which I believe you received via customer services directly.  I really don’t see the relevance to this as the situation has now progressed and an enhancement has been developed.  I am aware that you have now made a booking with our service department to have this uploaded to your vehicle.  We have already had great feedback on the enhanced software which is really positive.  I’m confident that your vehicle will be no different and you will be able to enjoy your vehicle for many years to come."

 

I have not had much contact with Ismail at executive office. The communication referred to above was an email I received not addressed to me, before I rejected the car (4.7.19) from Neha, customer relations manager at Skoda Uk. "Good Afternoon Paul, As discussed, you can tailor this and use it for 1.5 judder cases 

“Thank you for contacting ŠKODA UK. I am sorry to learn of the issues you have raised regarding your ŠKODA KAROQ. 

I appreciate your expectations of reliability and build quality are high when you purchase a ŠKODA and any issue you experience can be disappointing.   

We are mindful there is a characteristic of the 1.5 engine where a juddering can be felt when starting your vehicle from cold. Please be aware, this is the normal operational function of this vehicle engine derivative and can potentially be experienced until the coolant has reached a temperature of approximately 70°C. 

ŠKODA UK always looks to improve the operating parameters of our vehicles during their lifespan and we understand there may be a software update available in 2019, which may enhance this characteristic of your vehicle. 

Whilst I am aware you have requested for your vehicle to be rejected, I must advise that ŠKODA UK cannot support your request at this time. 

I appreciate that this is not the outcome you had anticipated, but trust that you understand the reasoning behind our decision. Please be assured as a valued customer, you will be contacted directly if any relevant update becomes available from our factory.” "

 

I have my car booked in for update 1st October

 

 

 

 

 

 

 

 

 

We had exactly the same response from Skoda UK (word for word) in October 2018. We still successfully rejected car.

Your contract is with the dealership or Finance company (if bought with PCP etc) not Skoda UK.

14 hours ago, Karr3 said:

Haven't had update yet but my 4 month old karoq sel 1.5, 1600 miles, now sometimes seems to have a baby roo in 2nd gear too. Neither my own dealership or skoda uk have provided any written proof or evidence yet that skoda UK have "concluded" without seeing my car that it "is not presenting any identifiable fault & that the symptoms I have described are characteristic of the design of engine in combination with certain driving styles."

Sorry wrong mileage entered before.

Edited 16 September, 20196 yr by Karr3
Wrong mileage entered

Have just had the update on my MY18 1.5 TSI and the new ECU version is 9752.

The car seems a lot better with a much smoother throttle response. I think the roo is still “minorly” there (sometimes) when you take off for a moment but its vanished after that.

So, i am satisfied for the time being. We shall see how it goes (or "roos").

 

Is this the first update you received?

Yes.

My problem was not from the start but after an ECU update for an ECU fault back a year ago.

 

11 minutes ago, fidelio said:

Yes.

My problem was not from the start but after an ECU update for an ECU fault back a year ago.

 

Just want to understand, did you install the update released in August (in the attachment) or is this a new batch of updates? 

 

Edited 17 September, 20196 yr by kifir

13 minutes ago, kifir said:

Just want to understand, did you install the update released in August (in the attachment) or is this a new batch of updates? 

 

From what i see its the one on this table 9752. When was this released?

 

 

Ends of August. 

That's the latest then

7 minutes ago, fidelio said:

That's the latest then

You sure? Thought there was one first week of September?

Maybe it goes by the ECU number. Some are latest than others???

Does anyone have an info about a newer firmware for the same engine type? If yes what is the number of that version?

 

Any reports of rooism from MY20 owners yet?

No problems with our 1.5TSi DSG. If you are unhappy with the response, either from the dealer or Skoda UK, the following method worked well for me with a major problem with TalkTalk.  It hadn't been satisfactorily resolved, but when I used the following method, it was 'escalated' to a senior manager and fixed within two weeks. Write to them with the header 'without prejudice', provide a detailed report on the problems you are experiencing and then state that you will be seeking legal advice if a satisfactory solution is not offered. I took advice from Which? magazine on writing a letter of complaint and I mentioned Which? in my letter. However you need to be prepared to take legal action and follow it through.

If MY2020 cars have issues then that really would be stuffing up VW Group.

Thankfully the likes of Honest John will try to keep Skoda, Audi, VW & SEAT honest and not let them forget there were issues with some.

People will be looking for hicups and hesitations with the newest cars.

 

 

Had my second update applied on Weds to my MY19 1.5 manual. Skoda customer services had asked the dealer to contact me to have the fix applied. When I booked it in the guy said there was also a recall on the vehicle relating to the ECU. When I signed for the updates to be carried out there were 2 jobsheets.

 

A few hours later on pickup I was informed that only the recall action was carried out because they were both for an ECU update and the recall one was a newer version than the “judder” update and that they would not apply an old one then a newer one. I read the paperwork that I signed and it states an issue with the 1.5 EVO unit and the alternator creating a situation of “poor pickup” and “unsatisfactory power delivery event” owing to incorrect application within the engine management control software. It also had the bylines for the dealer! “Inform the customer that Skoda strongly recommends application of the update but that we cannot be held responsible for any damage or losses incurred either directly or indirectly as a result of application of an ECU, software or firmware update.

 

I raised some concern at this and that this recall had been prioritised but the lady was adamant that the updates were one and the same thing. Sure enough there is an immediate and very noticeable improvement. Someone else mentioned that you can still feel something there, something that can make pulling away less than optimally smooth. But it’s improved to the point that I am having to unlearn the driving tactics that I’ve taken on over the past 5 month to not look a complete pillock driving away because the car seems to drive more like you’d expect it to and how it should have done all along.

Had the update applied to my MY18 Octavia a week ago and I’m also trying to unlearn the compensating I’ve been doing with the pedals for the last 14 months. The judder seems to have gone and going 1st-2nd-3rd is really smooth now, before when changing gear the power would drop for a moment. There’s still a point when pulling away in 1st as I let the clutch pedal up, at about 80% up, the car does a little jerk. It doesn’t feel like a loss of power, more like a software bug triggering the hill hold function and tapping on the brakes for a millisecond.

Anyway, it’s much better.

5 hours ago, Stevieweevie said:

“Inform the customer that Skoda strongly recommends application of the update but that we cannot be held responsible for any damage or losses incurred either directly or indirectly as a result of application of an ECU, software or firmware update

Are they completely sick on the head?! 
Skoda released, sold broken car and “we cannot be held responsible for any damage”?? Wtf?! 😳😳😳

Who should held responsible for trying to fix their problem? 

2 hours ago, kifir said:

Are they completely sick on the head?! 
Skoda released, sold broken car and “we cannot be held responsible for any damage”?? Wtf?! 😳😳😳

Who should held responsible for trying to fix their problem? 

 

I'd say it's a standard line but it made me think the same as you. If they're not liable for their own updates then who is?

 

You have to imagine that if it ruined your car or significantly affected it in an adverse manner, they almost certainly would still be liable. As a statement I don't expect it would hold up in a court. It seems analogous to saying "this product update is provided without guarantee or warranty" which is not something a manufacturer of goods can trundle out in the UK as it impinges on various rights.

 

As an aside, she never said it or read it out to me either. I would also argue that the conditions under which I signed the work order were not in line with me having a full understanding of terms as nothing was read out or explained to me and I didn't get to see that part of the recall notice until after the work had been done. Hopefully all moot now. Fingers crossed.

Edited 20 September, 20196 yr by Stevieweevie

My dealer says an update for my Octavia MY19, which i think has ECU 05E906018AL, is now ready for the kangaroo issue which wasn't the case when most other ECU's had the latest update ready. Will report back on Tuesday when it has been updated.