The Mk3 Octavia TDI water pump thread

[batemansxxxb]

Took the car to be looked at by an independent vow specialist, but he messed me around, had the car for a day and a half supposedly diagnosed it & said he wanted £120 to take the water pump out to test it & £435 to replace the cam belt & water pump, I couldn’t be bothered to be messed around any more, just haven’t got time to waste & need the car for work, so i’ve booked it in at the dealers in a couple of weeks time,they charge £499 if it needs a water pump & cam belt at the same time,the car’s 5 yrs old so due anyway, but if the fault isn’t the pump, i’ll Get that done at another independent garage that I trust

[Tycow]

Hi everyone, 

 

I suspect (read: hoping) my Octy MK3 VRS TDi may have had the water pump changed because the cambelt was swapped at 40k miles by a previous owner. Is there anyway to look up what work has been done to the car via reg number?

 

Thanks!

Edited 12 March, 2019 by Tycow

[Turbo-Tone]

Along with many others my Octavia decided to overheat last week when I was stuck in traffic. Details are as follows:

•  Year of registration  - 2014
• Engine  - 2 litre diesel
• Mileage when fault occurred - 35500
• Dealer name & response (i.e. "don't want to know"/"yep, they all do that"/other) Lightcliffe Warrington. Aware of fault £102 for diagnostics. Tried My local Skoda garage, Robert Eardly who were very honest and said to change the water pump and belt
• Warranty or goodwill contribution? - Didn't even go down that route as I need the car daily
• Any other info. (Full Skoda service history/independent - Full history. Mixed main dealer/independent

Have sine paid out £420 all in for replacement parts/labour (Genuine parts). No issues as yet just keeping an eye on the coolant levels

 

[Aulay_m]

On 23/08/2018 at 20:46, Aulay_m said:

• Year of registration  2013

 

• Engine 2.0ltr TDi

 

• Mileage when fault occurred 82400  August 2017

 

• Dealer name & response (i.e. "don't want to know"/"yep, they all do that"/other) Arnold Clark Aberdeen Service Centre, no response from them just an apology as I had only picked up the car that day when the water pump decided to dump all my coolant all over the A90.

 

• Warranty or goodwill contribution? Covered under their initial purchase warranty.

 

• Any other info. (Full Skoda service history/independent?) Full Skoda history up until the service before I purchased the car. The car is still losing coolant at a very slow rate and Arnold Clark is being difficult with respect to dealing with it. Its been in twice once for a service and once for MOT have had them check for a leak twice and they can't find anything wrong. Maybe it will be third time lucky.

 

3rd time unlucky!

Now loosing coolant at a considerable rate, with no sign of leak. Lost the volume of the expansion tank from the max line to getting the warning from the car in 350ish miles done in 3 days .

 

 Arnold Clark "service centre" still have no idea what the issue is but want me to take it to Inverness as that's the nearest Arnold Clark Skoda dealership to Aberdeen. Have lost faith with AC and booked into the Skoda dealership in Aberdeen.

 

Car go in on Thursday so hopefully they get to the bottom of it fairly quickly as it's wrecking what is a very good car otherwise.

[Tycow]

Ok, speaking to a service department at my local Skoda they've said that the entry on the national Skoda database says "Coolant pump replaced". I'm assuming that this is the water pump, and that there isn't more than one coolant pump in the car? :S 

[DavidY]

On 15/03/2019 at 09:20, Tycow said:

Ok, speaking to a service department at my local Skoda they've said that the entry on the national Skoda database says "Coolant pump replaced". I'm assuming that this is the water pump, and that there isn't more than one coolant pump in the car? :S 

I don't know the answer, but you could certainly argue that the thing we often call a "water pump" is pumping stuff which isn't strictly speaking "water".
(OK so there's a lot of water in there, but along with anti-freeze and whatever else they add nowadays.)

[Tycow]

On 16/03/2019 at 10:02, DavidY said:

I don't know the answer, but you could certainly argue that the thing we often call a "water pump" is pumping stuff which isn't strictly speaking "water".
(OK so there's a lot of water in there, but along with anti-freeze and whatever else they add nowadays.)

 

That was my logic too, so I'm going to live in blissful ignorance and assume all is ok!  

[Dave77]

Just in for a major service @ 56K, car has been running fine, dealer has recommended a water pump change. Should they recommend at this age/mileage or are they doing it to cover their backs?

 

2014 - 2.0 Diesel

Edited 19 March, 2019 by Dave77

[jordy_wd]

48 minutes ago, Dave77 said:

Just in for a major service @ 56K, car has been running fine, dealer has recommended a water pump change. Should they recommend at this age/mileage or are they doing it to cover their backs?

 

2014 - 2.0 Diesel

 

There isn't a recommended interval for replacing the water pump so it sounds odd that they would recommend it is replaced.

 

The timing belt and water pump are almost always replaced together and the interval for these engines is 130000 miles.

 

My water pump gave up at around 43000 miles and I had the timing belt done then for peace of mind.

 

I would ask the dealer their rationale for this. If they have suspicions it isn't functioning correctly then they should tell you and you should be entitled to some sort of discount due to their poor design.

[Russ77]

3 hours ago, jordy_wd said:

 

There isn't a recommended interval for replacing the water pump so it sounds odd that they would recommend it is replaced.

 

The timing belt and water pump are almost always replaced together and the interval for these engines is 130000 miles.

 

My water pump gave up at around 43000 miles and I had the timing belt done then for peace of mind.

 

I would ask the dealer their rationale for this. If they have suspicions it isn't functioning correctly then they should tell you and you should be entitled to some sort of discount due to their poor design.

 I was told by 2 dealers the interval is 130K or 5 years, whichever is soonest so if the car was registered in 2014 the 5 years is almost up (and personally I'd never leave it to the limit)

[Dave77]

1 minute ago, Russ77 said:

 I was told by 2 dealers the interval is 130K or 5 years, whichever is soonest so if the car was registered in 2014 the 5 years is almost up (and personally I'd never leave it to the limit)

 

Yeah they said it was due to age.

[jordy_wd]

1 minute ago, Russ77 said:

 I was told by 2 dealers the interval is 130K or 5 years, whichever is soonest so if the car was registered in 2014 the 5 years is almost up (and personally I'd never leave it to the limit)

 

That's the interval for the timing belt, and the water pump is generally done at the same time as it's easy to get at.

 

It's just odd that a dealer would mention the water pump when it's not part of routine servicing? Never heard of a dealer offering solely a water pump change, which would make me think they know the old one is on it's way out and aren't telling the full story.

 

 

[Dave77]

2 minutes ago, jordy_wd said:

 

That's the interval for the timing belt, and the water pump is generally done at the same time as it's easy to get at.

 

It's just odd that a dealer would mention the water pump when it's not part of routine servicing? Never heard of a dealer offering solely a water pump change, which would make me think they know the old one is on it's way out and aren't telling the full story.

 

 

 

Sorry, they recommended changing the belt too. Didn't make that clear above. I'll get it done, not worth the risk!

[batemansxxxb]

I was told by the dealer that the timing belt & water pump were recommended to be replaced st 5years, got mine done today it’ll cost me £499  but the independent specialist wanted the same if not more, so at least I’ve got peace of mind if anything goes wrong 

[Russ77]

12 hours ago, batemansxxxb said:

I was told by the dealer that the timing belt & water pump were recommended to be replaced st 5years, got mine done today it’ll cost me £499  but the independent specialist wanted the same if not more, so at least I’ve got peace of mind if anything goes wrong 

 

I had mine done at the end of November..... there was no independent specialist nearby (nearest was a 50 mile round trip and the pump had failed).  Independent specialist quoted £475 but it went up to £520 as they had to get a genuine Skoda pump.

 

Ironically a Skoda dealership opened up 2 weeks later less than 10 miles from me!

[Greenie58]

I’m out of Skoda warranty as of today car is 3 years old 36,000 mls, no water pump issues yet.....but if the pump does go would I be wasting my time asking for any goodwill from Skoda? Iv had the car serviced wth them.

Im not in a bad position whatever happens as my mate has a VW independent garage and would see to it but I thought I would ask you guys anyway.

Edited 20 March, 2019 by Greenie58

[moley]

9 hours ago, Russ77 said:

 

I had mine done at the end of November..... there was no independent specialist nearby (nearest was a 50 mile round trip and the pump had failed).  Independent specialist quoted £475 but it went up to £520 as they had to get a genuine Skoda pump.

 

Ironically a Skoda dealership opened up 2 weeks later less than 10 miles from me!

I have just had the cam belt and water pump replaced on my 1.6 TDI at 132,000 miles. The price at the Skoda main dealer was £499.

[harrycolonicJR]

On 20/03/2019 at 19:18, Greenie58 said:

I’m out of Skoda warranty as of today car is 3 years old 36,000 mls, no water pump issues yet.....but if the pump does go would I be wasting my time asking for any goodwill from Skoda? Iv had the car serviced wth them.

Im not in a bad position whatever happens as my mate has a VW independent garage and would see to it but I thought I would ask you guys anyway.

 

I got a goodwill to take the price down to £250 - think i was 6 weeks out of warranty.

however only realised later they didnt change the timing belt at the same time

[Dave77]

On 19/03/2019 at 16:08, Dave77 said:

Just in for a major service @ 56K, car has been running fine, dealer has recommended a water pump change. Should they recommend at this age/mileage or are they doing it to cover their backs?

 

2014 - 2.0 Diesel

 

Was booked in today for a water pump/cambelt and they said they'd do the auxillary belt at the same time for £499. Arrive this morning to be told it would be £650. £565 for the cambelt/pump plus £85 for the aux belt. Clearly says £499 in the online booking.

 

Was also told the DSG needed servicing, it was done last year at a main dealers!

 

DM Keith Leeds   won't be going back

Edited 29 March, 2019 by Dave77

[SKO15]

• Year of registration 2015 Octavia
•  Engine.  2l 184 VRS
• Mileage when fault occurred. 61000  
• Any other info.  Full Skoda service history, bought from dealer in Nov 17 (51K), Full service at dealer in Dec 18(59 k), warranty ended in Jan 19, 1st coolant low alarm in Feb 19
• Warranty or goodwill contribution?
  •   On booking appointment I told them I knew this was an issue. Rang an offered 30% of cost (after they were in contact with Skoda) - originally £800 for pump, belt + aux belt. Said I wasn't happy with that and directed to Skoda customer service line.
  • Rang and gave details, they rang dealer and came and told me that the 30% goodwill was from factory, they dealer would offer 10% which they would match. Told them I still wasn't happy and wanted to escalate it. They have assigned my complaint to a 'case' and I will be updated in the next 48 hours.
  • When I was asked I was told I can't have the old parts as they need to back sent to the factory?? I asked as I said I will take this to the small claims court if I don't get a satisfactory outcome, which I will.

[foregonereality]

On 02/04/2019 at 17:18, SKO15 said:

• Year of registration 2015 Octavia
•  Engine.  2l 184 VRS
• Mileage when fault occurred. 61000  
• Any other info.  Full Skoda service history, bought from dealer in Nov 17 (51K), Full service at dealer in Dec 18(59 k), warranty ended in Jan 19, 1st coolant low alarm in Feb 19
• Warranty or goodwill contribution?
  •   On booking appointment I told them I knew this was an issue. Rang an offered 30% of cost (after they were in contact with Skoda) - originally £800 for pump, belt + aux belt. Said I wasn't happy with that and directed to Skoda customer service line.
  • Rang and gave details, they rang dealer and came and told me that the 30% goodwill was from factory, they dealer would offer 10% which they would match. Told them I still wasn't happy and wanted to escalate it. They have assigned my complaint to a 'case' and I will be updated in the next 48 hours.
  • When I was asked I was told I can't have the old parts as they need to back sent to the factory?? I asked as I said I will take this to the small claims court if I don't get a satisfactory outcome, which I will.

 

Hi SKO, any update on this?

 

Have the same problem here.

[pkcskoda]

I hope this helps this topics,when you have a over heat just up the intrior settings???this will cool the engine down max heat in cabin

[Siman]

• Year of registration : 2013

 

• Engine 2.0 TDI 150 CKFC

 

• 77K Kms 48K miles

 

• No dealer contacted ... I use an independent garage  after the warranty expired

• Out of warranty

 

• No temperature issues... just lost all coolant from when I arrived at work  (10AM) to when was leaving (7H30 PM) back to home,  while "unparking" (Luckily)...
  "check coolant" message on cluster display.. got out with engine running to check and no coolant left on expansion tank with coolant pouring from under the car...
   In the morning  while reversing to parallel park  I didnotice a "water trail" mainly by the right side... but, as the car was coming straight from the car wash tunnel, I assumed it was just water of the  car wash...
  
  That trail along with the pool mark left under the car (when I checked the level and found the coolant pouring down)  and the trail from that pool to the street gutter    3 days later are still clearly visible  on the tarmac so it was already leaking  hard When I was arriving at work it was no water from the car wash... 
  
  The mechanic that is taking care of the repair thinks the "intelligent" water pump, after all may be  not so "simply clever" and  to blame for such premature failling  in so many engines...

[Ianmary321]

Registered March 2015

1.6cr tdi se

53,000 miles

Full dealer service history

Out of warranty

Recognised the overheating symptoms from cold starting from this topic.....thank you.

Got water pump changed (and cambelt as recommended by dealer) at my request without paying extra to get overheating checked by dealer. Problem cured,  so contracted Skoda UK to try to get a contribution. They checked with dealer who said water pump was not faulty, so no contribution. Suppose I shot myself in the foot, as they say, by self diagnosing!

[Jono]

Scout 184 MY16

Went just under 3 years ~33000miles.

 

It happened a couple of times on the same bit of road and after a bit of provocation I made it happen whilst I was prepared to record it.

 

Dealership were helpful via email based on a description, but I managed to get a screenshot from Torque app of high coolant temp and a photo of the dashboard dial as I pulled over.

 

Replaced under warranty. Did cambelt early at the sale time.