Iam sure you can try it u cant harm it. Yet i dont have any of these problems. Assistant works good for now.

2 minutes ago, handyandy said:

Hi, I'm pretty sure my superb is suffering the same, or similar, software problems with slightly different symptoms.

I never have to actually switch off Lane Keeping, Speed assist etc. I just get in, start up and drive off. So that saves me a job.

However, I never see any yellow fault icons for these on the dashboard. I do see the icons for these in white. The lane keeping icon does very rarely flicker to green and lane keeping starts to work very half heartedly.

Is it worth removing the number 22 fuse as has been mentioned previously by bazy. I take it that you would do this with the ignition off? Does it have to remain out for any length of time, or is it just an unplug and refit?

I've not attempted this myself as it seems like on RH drive cars you have to partially remove the glovebox.

There is obviously a fault.  You have paid a lot of money for the car. Take it back,  complain,  and say put it right.  You should not have to be removing fuses, there should not be warning lights on a new car.

The more customers who make a fuss,  the sooner things will be put right.  Remember you have paid a lot of money,  do not accept rubbish 

currently I am emailing Skoda every week...and also phoning the dealer directly for an update to make sure the keep the pressure on Skoda.

This weeks is below..if I get anything of use by reply I will post it here.

 

Dear Skoda Customer Service,

Please provide an update to the Camera module issue on Skoda Superb.

To date I have not received any update on when the issue will be resolved and it has been ongoing since the car was purchased.

From speaking to other customers, it seems that Skoda was aware of this issue before I purchased the car (August 8th).

Can you explain to me please why you allowed the dealer to sell me a car with a known fault. ?

 

Regards

I just tried removig fuse 22 but to no luck... I tried while the car was off, i tried when it was opened but not yet started but didn't work. I tried starting the engine without the fuse, obviously it didn't start. I didn't try taking it out while the engine was running, but I don't think it would reset the "alive" car. @bazy do you maybe have some more detailed instructions at which state you should remove the fuse? 

16 minutes ago, Erik96 said:

I just tried removig fuse 22 but to no luck... I tried while the car was off, i tried when it was opened but not yet started but didn't work. I tried starting the engine without the fuse, obviously it didn't start. I didn't try taking it out while the engine was running, but I don't think it would reset the "alive" car. @bazy do you maybe have some more detailed instructions at which state you should remove the fuse? 

You should not have to do this. It is an expensive car, it should work! Take it back to Skoda and complain 

Already did, but I really lost hope and if there is a temporary fix I will do it. I do not want to drive a replacement car until the fix. 

@Erik96i ve been told you have to take off fuse 22 while car is off and lock it and wait 30mins. I didnt need it yet so im not 100%sure it works but you will not dmg car by doing this.

Ps: anyway my dealer is fixing this by reseting software 

Edited 14 October, 202414 Oct by bazy

1 minute ago, bazy said:

@Erik96i ve been told you have to take off fuse 22 while car is off and lock it and wait 30mins. I didnt need it yet so im not 100%sure it works but you will not dmg car by doing this.

With the greatest respect, We should not have to do this to a brand new car, the car that is the flagship model of the brand .

Skoda should be ashamed that their best model is such a failure. 

Skoda should also be ashamed that this failure has gone on for 3 months without a fix and without the brand giving some help and information 

23 hours ago, mno101 said:

currently I am emailing Skoda every week...and also phoning the dealer directly for an update to make sure the keep the pressure on Skoda.

This weeks is below..if I get anything of use by reply I will post it here.

 

Dear Skoda Customer Service,

Please provide an update to the Camera module issue on Skoda Superb.

To date I have not received any update on when the issue will be resolved and it has been ongoing since the car was purchased.

From speaking to other customers, it seems that Skoda was aware of this issue before I purchased the car (August 8th).

Can you explain to me please why you allowed the dealer to sell me a car with a known fault. ?

 

Regards

reply below.,.....

 

Thank you for your email.

We can assure you our SKODA  dealership would not have sold a vehicle to you with an issue present at that time.

Your feedback regarding the fault has been logged with the SKODA factory following on from the point of sale and they are working hard to release a software update to resolve this issue.

We are hoping there will be a solution in the coming weeks for this however we do not have a timeframe as of yet. Your dealership will notify you directly as soon as there is an update regarding this. As your vehicle is so new it can take some time for the factory to come to a solution.

All we can advise from a customer care perspective is that we can assure your vehicle is safe to be driven in the meantime and that we apologise for the delay and inconvenience caused.

We do  apologise for any ongoing disappointment that may be felt.

Kind Regards

 

 

 

Hi guys, just small update for the temporary solution, taking off fuse 22 didn't work (by the way it is fuse 22 under the steering wheel compartment not the engine bay...), but disconnecting the battery for some 20 minutes DID WORK (just take off + side, no need to disconnect both poles). Now everything works as it should, most likely the issue will come back at some point, but then you just repeat. Dealer said that Skoda supposed to give the software update until year end... Not really helpful, so if you have the chance do the temporary fix yourself then you can at least use the car as it was intended. After the battery reconnection some yellow lights came up but disappeared after some meters of driving, this is normal and also mentioned in the user manual. Happy fixing and thanks for all the help.

I wasn't sure whether to start a post about this, so I've put this here as it sounds like it might be related.

 

Got a decent car, so far, by and large. Except, on day of delivery. Fault light on dash 'Error: 12v supply. Please visit workshop'. Came and went, really quick. I thought nothing of it, I just made a mental note. Maybe just a loose make in a contact somewhere? So I thought...

 

In days and weeks following, similar story. It'd pop up, sporadically, go again, and all fine. I did contact Skoda the first time it showed me a 'please drive more carefully' message instead. I was stopped at idle when that one appeared. Besides that I'm a 40-something driving a grey diesel Skoda in it's running-in period. I can't drive any more carefully than I already, very naturally, do.

 

Skoda told me to contact a dealer for service. After an mount of back and forth, it went to dealer on Monday 18th October. On Sunday 17th, there was a pronounced escalation where I'd had a lot of the symptoms described in this thread, apparently all systems simultaneously reporting faults. I drove to the dealer with the engine management light on. Which was actually quite welcome as I thought there's no way they'll dispute that there's an issue, now. 

 

Dealer told me he just charged up the battery to cure it, and he thought it might have been allowed to run dead flat at some point in its short life. They'd read various things off it with a laptop, and it was said to be fine. So off i went and all seemed well.

 

By Friday 22nd, the problem came back. Same script as previous. The fault/ error comes and goes, usually quickly.

 

I drive it daily. 3 return trips to the office per week at 45 mins each way (including motorway) and usually shorter trips between those. I've never had battery recharging issues in any car before, from this kind of mixed use. The problem persists today after a 3 hour ish round trip at motorway speeds so the battery should have had some dose of recharge in that, right?

 

I want to say that in better health the car had a better sense of 'waft' to it. A sense of effortlessness in pootling along with traffic. There's a grittiness to the driving experience (maybe a less slick/ smooth transmission, amongst other things), that left for a couple of days and appears to now be back. I'm 50/50 if this is my imagination or not.

 

Anyway. What's this? Battery problem, that naff cable make? Something else? There are VW forums where people describe similar 'nightmares' with symptoms like this. Any similar experiences? I'm going to talk to Skoda again on Monday.

 

 

Sorry to hear about the problems.  I don't know about the battery because I have only driven mine for 10 miles in 3 months before the dealer took it back, but that shouldn't be happening. 

I have recently emailed the Skoda UK managing director complaining about the car and have had replies so the faults are known about at the top. Skoda uk are waiting for a major software fix from the factory 

If useful to pool information on this topic. Work trip today, 225 miles. Her first chance to shine on a good run. Various systems error messaged and deactivated themselves about 20 miles in. Various continuing error messages thereafter. The gearbox was threatening to drop out of the car about every 60 seconds at one point- tho actual car behaviour and performance remained spot on, so far as I could gather. I eventually stopped for breakfast on the M40 and when i came back to it, all the issues had gone, and didn't come back.

 

Except the nonsense about the 12V supply, which persists. If the battery is genuinely flagging, theres no way a drive that long isn't going to get it more or less full, imo. It doesn't behave like you might expect a duff battery, in terms of any electronics systems in or on the car.

 

Maybe it's own thread..  but do any other lease customers get a 'cool' reception from their local Skoda dealers? I've been offered, once again, a dealer appointment, locally. Skoda (VWFS) have booked it on my behalf. It's over a month away. Same dealer told me they were treating me as a low priority, basically, because I hadn't bought the car off them. I honestly wasn't expecting that. 

New member here - hello everyone! My new superb was delivered at the start of the month. All fine until yesterday when the dash lit up like a Christmas tree with all sorts of yellow lights stating safety systems unavailable and not to rev the engine beyond 3000 rpm. Fortunately only on a short drive and managed to get home. Drove it today and it was fine but very frustrating to have this software glitch on a brand new lease car. Think I’ll have to complain to VWFS as it seems it will definitely need a dealer visit.

On 13/10/2024 at 21:38, Rab_Mason said:

I had the same issue as the previous authors and contacted my local dealer as per Skoda UK Customer care. They didn’t have an appointment for at least 3 weeks so I then phoned Skoda UK back. I got my car back in at the supplying dealer (90 miles away) within 2 days and they ‘fixed’ the faults temporarily. I am still waiting on a software fix after 3 months. I did raise a formal complaint with Skoda Customer Care and was able to negotiate a set of nets for the car. But a wee bit disappointed with Skoda for the fault in the first place. I only had run the car for a couple of hundred miles when the dashboard lit up like a Christmas Tree!!

 

On 20/10/2024 at 02:32, SuperbGrey said:

I wasn't sure whether to start a post about this, so I've put this here as it sounds like it might be related.

 

Got a decent car, so far, by and large. Except, on day of delivery. Fault light on dash 'Error: 12v supply. Please visit workshop'. Came and went, really quick. I thought nothing of it, I just made a mental note. Maybe just a loose make in a contact somewhere? So I thought...

 

In days and weeks following, similar story. It'd pop up, sporadically, go again, and all fine. I did contact Skoda the first time it showed me a 'please drive more carefully' message instead. I was stopped at idle when that one appeared. Besides that I'm a 40-something driving a grey diesel Skoda in it's running-in period. I can't drive any more carefully than I already, very naturally, do.

 

Skoda told me to contact a dealer for service. After an mount of back and forth, it went to dealer on Monday 18th October. On Sunday 17th, there was a pronounced escalation where I'd had a lot of the symptoms described in this thread, apparently all systems simultaneously reporting faults. I drove to the dealer with the engine management light on. Which was actually quite welcome as I thought there's no way they'll dispute that there's an issue, now. 

 

Dealer told me he just charged up the battery to cure it, and he thought it might have been allowed to run dead flat at some point in its short life. They'd read various things off it with a laptop, and it was said to be fine. So off i went and all seemed well.

 

By Friday 22nd, the problem came back. Same script as previous. The fault/ error comes and goes, usually quickly.

 

I drive it daily. 3 return trips to the office per week at 45 mins each way (including motorway) and usually shorter trips between those. I've never had battery recharging issues in any car before, from this kind of mixed use. The problem persists today after a 3 hour ish round trip at motorway speeds so the battery should have had some dose of recharge in that, right?

 

I want to say that in better health the car had a better sense of 'waft' to it. A sense of effortlessness in pootling along with traffic. There's a grittiness to the driving experience (maybe a less slick/ smooth transmission, amongst other things), that left for a couple of days and appears to now be back. I'm 50/50 if this is my imagination or not.

 

Anyway. What's this? Battery problem, that naff cable make? Something else? There are VW forums where people describe similar 'nightmares' with symptoms like this. Any similar experiences? I'm going to talk to Skoda again on Monday.

 

Thank you for your comments,  the more there are the more it exposes there are serious problems with the new Superb. 

The problem is Skoda seem to hope the problems go away!

 

Another new  member - I am experiencing the same issues with assist failures as above which started two days after picking up my new car in early September. My dealership has advised that they would support my request to reject the car, with a view of purchasing another Superb. Does anyone know whether all new Superbs have this fault or is it pot luck whether you experience these issues. If all new cars are affected then it seems pointless going for this option. 

16 minutes ago, Willo60 said:

Another new  member - I am experiencing the same issues with assist failures as above which started two days after picking up my new car in early September. My dealership has advised that they would support my request to reject the car, with a view of purchasing another Superb. Does anyone know whether all new Superbs have this fault or is it pot luck whether you experience these issues. If all new cars are affected then it seems pointless going for this option. 

It is apparently on all superbs. The latest update I have is quote,

"I can confirm that I have again received an update from the Škoda Factory this morning confirming that they are, at this time, still unable to provide Škoda UK with any information on when the software update to rectify the issues experienced will be releaed."

There are multiple reports of this software failure from all over Europe 

Update - I have spoken to a Service Director who manages aftercare in numerous Skoda dealerships locally. He said that the number of Superbs that are affected by this issue are less than 30% of the total new Superbs sold throughout his sites.
I’ve also spoken to a customer relations manager at Skoda UK who also advised that not all Superbs are affected, although couldn’t give an indication as to what percentage that looked like.
So I’m thinking that the option to reject my current car now seems more of a viable one.

Edited 25 October, 202425 Oct by Willo60

Very interesting but 30% is still a lot of people who have bought an expensive car. If some cars have the problem but not others, why can't the manufacturer analyse why some do and some don't and fix it? After nearly 4 months waiting,  I am thinking of asking for my money back. I have had an email from the customer relations executive that said

I can confirm that I have again received an update from the Škoda Factory this morning confirming that they are, at this time, still unable to provide Škoda UK with any information on when the software update to rectify the issues experienced will be releaed

It would be interesting to find out if Skoda knows at least why some cars experience this software failure and others don't. What would be the cause behind it?

1 hour ago, Dobomi said:

It would be interesting to find out if Skoda knows at least why some cars experience this software failure and others don't. What would be the cause behind it?

That is a very good question,  one Skoda should answer!

I also wonder if VW Passat, built in the same plant as Superb under Skoda supervision, has been experiencing the same issues.

If you read the Passat forums it has the same problems. As does Kodak and other VWs built on the same platform. 

A Mk2 Kodiaq.     

http://briskoda.net/forums/topic/527540-rejecting-my-iv

 

 

Skoda / VW Group yet again are taking the p1th, getting the vehicles sold and first registered and the new keeper is made to waste time to get a vehicle fit for purpose.

Charge them the same rate as their workshops if you have to go into them. or have Skoda UK get Technicians mobile and out to you.

They did it with the Emissions fix.  

Hit them in the pocket. 

 

This crowd are just ridiculous as far as Customer Services and after sales.

Edited 26 October, 202426 Oct by Ootohere