Unfortunately AA warranties from used car dealers aren't really worth the paper they're written on. The warranty states that it is valid for up to 90 days when driving in Europe, for example, that it will pay for a hire car and any travel arrangements and recovery. So we called the warranty provider (not the AA), who told us that we have the 'light' warranty which entitled us to:
1) Recovery to the nearest approved garage (although they have none in France, so would accept any that we deemed fit)
2) Payment of up to £50 per day towards a hire car upon validation of the claim
3) Payment to repair the original part that broke up to a value of £1,000 upon validation of the claim but not a penny for any subsequent damage
4) Contribution of up to £150 towards travel costs upon validation of the claim
The garage in France did a diagnosis (€250) and a costing (€9,800 for a new engine from Volkswagen and €1800 to fit it). This took 2 weeks. Because... France.
Car hire in France during the first week of the French and British holidays is a bit of a challenge, all the more so when you need to pick up locally and drop at the port. Nobody would accept a booking of less than 7 days and the best deal I got for a car that could transport family and self and camping equipment was €1500. The car was a Peugeot 2008, which is big on the outside but supermini on the inside, meaning that I had to drive the family and bags to the campsite, then drive 2hrs back up to the garage to retrieve the camping equipment and 2hrs back again. I then had to take the camping equipment back to the garage to put it back in our car, then go back to the campsite to collect family and bags before we could leave the country.
We had originally booked a return crossing Dover-Calais but with two children, 10 bags and two bicycles, my in-laws said they would pick us up if we could get to Portsmouth, so I booked us on as foot passengers at Caen. Then we had the hard decision on what to do with the car... leave it in France and write it off, pay to have it brought back and write it off or pay to have it brought back and pay to repair it.
As things stand, the warranty has paid for us to be recovered from the roadside to the garage in France. We've paid for a diagnostic, a hire car, an unused return journey Calais-Dover, a return journey Caen-Portsmouth and the repatriation of the Skoda. The claim is not yet validated by the warranty company, so we may get up to £500 back towards the hire car and ferry, and they may pay for the replacement of the timing chain, but that's as much as they will ever commit to.
All told, we're in for just over £4,000 before any work is done on the car, which then limits our options on what to do as we're now out of funds. All we can really do now is pay for another diagnostic by an AA-approved garage to see if the timing chain was faulty - or even if the garage which did the work last year did exactly what it said on the invoice. Once we have that information then twe will have to see what our options are legally, because the warranty company will do nothing.
The work wasn't done for us per se, it was done for the dealer. When the piston rings went on the way home from the dealership, we returned the car as unfit for purpose. The dealer then got the work done, presented us with the bill and gave us a 6-month warranty for the work done. That seemed fair and as you can see it looked comprehensive! The car has been great and gave us 10.5 months of trouble-free motoring but was clearly a timebomb.
We'll get the engine inspected first by an AA-approved workshop to confirm which parts were faulty and whether all the parts listed on the original job sheet/invoice to the dealer were even done. Only after that will we (or our solicitors) then approach either party (or both). It may also be worth going to Skoda UK given that the car has suffered two known faults (piston rings in 2021 and now the timing chain) which according to this 75-page thread (and many others) it denies exist with the TSI engine.