This much hassle goes clearly against consumer protection law which states that all those warranty repairs etc as far dealer having the right to do them were not supposed to cause the customer unreasonable hardship. I think you past the point of the situation being unreasonable and you'd be right in requesting a replacement car, fully functional one this time. I'd suggest local trading standards to be contacted first for advice. Armed with that (having described to TS in great detail your hardship) write to SUK and request a full refund or a new car.

I got told by skoda uk that they wont do anything because i live 60mile and a ferry journey away from my nearest dealer and that its my fault because i knew how far from the dealer i lived.

For me todo test would involve forking out a total of 2 return ferry journey, a possible night in a hotel and at least a tank of fuel = £300 not including food

And then after that they might not pay, cant get certain answer that even if it did fail that they would re-pay ALL my expenses

I LOVE this car but sadly cant wait to get rid its going to be a sad sad day

Oh, that is rich then! What a load of bolleaux!!!

AGAIN, this is a warranty claim and manufacturer through thier dealership has to pay for it. If it is proved to consume oil within the guidlines then your are out of pocket so you need to be 100% sure. Please do not give up. Contact your local Trading Standards, CAB and Ombudsman. Then based on the advice write a letter addressed to

Attn: Mr Alistair Steward

Skoda Customer Services

Select A Post 34

Sheffield

S97 3FA

He's MD of UK Skoda Operations. The key is to be positive, stress how much you like the car and you believe the issues are easily sorted but are badly dissapointed with the treatment as none of this is your fault. Just don't go bitter, negative, expletive happy

If it fails 'Skoda Assist' might be collecting it anyway.

& The Dealer or 'Skoda UK Customer Services' can arrange the delivery of the Courtesy Car to you.

& you are after all in the UK.

So maybe best let Skoda UK Customer Services know the situation again,

and that it might be in their interest to be a bit more accommodating.

They need to come to some arrangement.

It could be worse for them, you could be someplace around Mainland Europe when they have to wear the costs of engine failure.

george

If it fails 'Skoda Assist' might be collecting it anyway.

...

They need to come to some arrangement.

It could be worse for them, you could be someplace around Mainland Europe when they have to wear the costs of engine failure.

george

Are you hinting, George? :rofl:

As Above.

Get the Oi Consumption test Approved by Skoda UK.

They are paying the Garage, not you.

New Oil and filter & the oil Weighed and Measured, then the Dynamic Test done and the Oil Dropped and Weighed/measured.

They can remove the new filter and get any oil from that if they like.

Its a test to see if the vehicle needs a Warranty Repair, not for your pleasure.

george

Car booked in for oil consumption test next Wednesday, I'll report back after completed, thanks for all the advice from members :-)

Car booked in for oil consumption test next Wednesday, I'll report back after completed, thanks for all the advice from members :-)

Today the car went in for the oil consumption test, they've supposedly put the correct amount in now and I'm told to do at least 300km. I've just checked the dipstick reading, cold, on the level and it's right on the join between the top flat area and the upper orange marker so should be very easy to read when it drops.

I'm planning on doing a couple of tankfuls (around 500miles), not 300km so that should have it well down the stick when it returns, anyone got any advice on whether I should do this many miles? That's when I normally check and add around 500ml of oil so I thought this would be a good measure for my reference.

Good,

A favour please when you can be bothered, just to see how it works for you and since you know it has the correct amount of oil in.

(even though where you say it is sounds more like 3.5 litres in rather than 3.6, but they were to measure and weigh it.)

3.7 litres i always run takes it to the bottom of the top Orange Marker.

Open the bonnet, check the level again.

Go to the ignition and start the car and stop it immediately. then go dip it again. Where is it on the stick then?

http://www.honestjoh.../fabia-vrs-2010

Hopefully things like the latest updates on here are going to get VAG more bad publicity where people

are still being told, within acceptable/design limits of oil usage when VW/Skoda know well that it is not.

george

Good,

A favour please when you can be bothered, just to see how it works for you and since you know it has the correct amount of oil in.

(even though where you say it is sounds more like 3.5 litres in rather than 3.6, but they were to measure and weigh it.)

3.7 litres i always run takes it to the bottom of the top Orange Marker.

Open the bonnet, check the level again.

Go to the ignition and start the car and stop it immediately. then go dip it again. Where is it on the stick then?

http://www.honestjoh.../fabia-vrs-2010

Hopefully things like the latest updates on here are going to get VAG more bad publicity where people

are still being told, within acceptable/design limits of oil usage when VW/Skoda know well that it is not.

george

Hi George,

Mine is at the exact same point on the stick as yours at the moment, right at the very bottom of the top orange marker.

Re your other point, do you mean start it, stop it immediately and check oil level immediately? I'll do it tomorrow if I remember, I've moved the car onto the road now from my garage and it's not level so I'll move it back to the garage tomorrow, leave it for a few hours and do your other check :-)

I find the variation in oil level hot/cold very interesting. Done 4500miles in mine now, topped up about 200ml of oil about 2000miles ago and that has been it, which is great so far.

Decided to give the oil a check today - cold check on flat car park at end of work day showed oil about 3/4 way up the hatched area, hot check when at home and engine had been standing approx 30mins showed oil at top of hatched area. I find this bizarre as hot thinner oil (with minimal expansion) should show very similar level to cold. Could expect some variation if quick cold start, short run and then check, but not when it should all be drained down in the sump.

My confusion will continue until I hear a compelling reason for the variation... ;-)

Andy.

MilgeS,

the point of it is, that hopefully you will find that just starting it and stopping it will then have the oil at the top of the cross hatched area. (area A)

& if you later did a Hot/Normal operating temp check, you will find it is identical, top of the cross hatch.

A Woodster,

simply, dead cold the oil is all in the sump.

30 minutes after stopping is different from 5 minutes after stopping from the Oil temp being up around 80 plus degrees celsius.

Simply it is a crap dipstick and system where the dip stick was not just calibrated for a cold dip,

before the engine ever gets started.

(Maybe worth a try of the dip it cold, then start and stop the engine and see the reading.)

george

MilgeS,

the point of it is, that hopefully you will find that just starting it and stopping it will then have the oil at the top of the cross hatched area. (area A)

& if you later did a Hot/Normal operating temp check, you will find it is identical, top of the cross hatch.

george

Ok, I'll give it a try. I think what you're trying to say is that rather than have to run the engine up to normal operating temperature each time, this gives the same reading from cold?

Understand your point, but dipstick is fixed length, sump is fixed depth, oil hardly expands much with temperature and most will run back into sump when hot/thin and after 5+mins from running.

Still confused, but please keep trying ;-)

Andy.

MilgeS

It does and i have now tried it on several Dealership cars, Used Demonstrators and Sales cars on the pound at auctions.

Amazing how different Levels different cars show when cold dipped.

Some on dealership forecourts are far too low when cold dipped.

I have see some used cars with the cold dip above the top orange marker.

A Woodster,

the point is it has not run back in 5 minutes.

Expansion has nothing to do with it,

the oil is still around the engine.

If you read the VW Owners manual, which is worded differently to the Skoda one because of the translation,

it says 'wait a few minutes'. A silly term to use IMO, they should be clear in minutes,

but 30 minutes has never been 'a few' to me.

If your engine has 3.6 litres in to start with,

& uses no oil and the level is OK, it hardly matters how you check it.

*The dipstick is identical to the one used in other VAG engines that have a 3.9 litre oil capacity.*

george

ok, thanks.

Sorry if I am now covering old ground, but if the orange marker/blob on our dipstick is well above the category marked as 'A' in the manual, then it seems the impression on here is that it is ok to be up to this zone........!?!

Although, (probably about to answer my own question), guess this is ok when cold as long as the '5mins' after hot run shows as being in hatched zone??

Will check again tomorrow after driving to work and engine off for a few mins.

Andy

It would be good to hear how it is with yours, that about summed it up.

(there are some members here that did their own oil and filter change and have had the cold dip with 3.6 litres in showing just above the cross hatch.) which shows that they know how much went in and where it shows on the stick.

The problem with some cars seems to have been overfilled by Technicians in Dealerships.

some even at the PDI.. almost certainly with the early Demonstrators back in 2010

&

I have watched cars being put out 'underfilled', when dipped cold and the level below the top of cross hatch

and sent out like that,

but more seriously i have seen cars that had 3.9 or a full 4 litres added at the service, and pointed it out,

to be told that they were following the service requirement.

One replacement engine a member got back had the oil far above the top orange marker when dipped cold.

george

The pic with the arrow high up the stick was how it came from the garage after having a new engine fitted,

or so the post said at the time.

Good,

A favour please when you can be bothered, just to see how it works for you and since you know it has the correct amount of oil in.

(even though where you say it is sounds more like 3.5 litres in rather than 3.6, but they were to measure and weigh it.)

3.7 litres i always run takes it to the bottom of the top Orange Marker.

Open the bonnet, check the level again.

Go to the ignition and start the car and stop it immediately. then go dip it again. Where is it on the stick then?

http://www.honestjoh.../fabia-vrs-2010

Hopefully things like the latest updates on here are going to get VAG more bad publicity where people

are still being told, within acceptable/design limits of oil usage when VW/Skoda know well that it is not.

george

Hi George, checked after a quick start stop and yes, it's in the same place as you said it would be, top of the hatched area :-)

George,

The photo with the arrow on is identical to what my car was indicating after I dropped the oil, changed oil filter, fitted new sump plug and refilled with 3.6 ltrs of the correct oil as per manual. The check was after having the car run to 89C than parked, waited 15 mins an dipped. I believe the level shown on that photo with the arrow is the correct level.

Yip,

i take it you mean the pic on the Right, that was after he corrected the amount in to 3.6 litres.

&

not the one on the left.

The oil was up at that Arrow when cold from leaving the dealers..

george

I just had to put oil in mine. Ive had it since 15k Twas serviced when i had it. Ive done 3500 miles an just put 1.2litres in it. But i never checked if it was over filled from the service

Just added 250ml to mine. So... 12,200km and 2.9L of oil. Not sure if that's OK or not. Actually, it's not good at all. But possibly run of the mill for these cars.

I've had the breather mod, but it doesn't seem to have changed anything - not made it worse, however, which is something at least. I'm clutching here.

Well if you have had the breather mod then go back because i cant think of anyone the breather mod has helped to reduce oil consumption. Cant remember the oil loss stated by the manual but work it out and if your consumption above that stated in manual then sounds like a new engine coming your way (short block i think, so use the old turbo etc etc)

.5 litre for 1000km and maybe more in the first 3000km is a figure that the VW Audi Group can repeat in Owners manuals for all sorts of engines from 1.2 3 cylinders up, but that does not mean because they say it, that it is acceptable.

(to me an engine with a good deal of performance being used sportingly and needing a little oil now and again seems perfectly OK, 1390cc petrol with a minimum 178/180ps being hamered occasionally might need some oil. & IME they are more liable to use oil when just pottering around and not getting a proper warm up regularly.)

*There are plenty of '1390 cc CAVE 1.4 TSi S-A' from June 2010 till August 2012 with mileages up to around 50,000 miles that have not had High Oil usage or Failures.*

VAG/Skoda know the engines liable to High Oil Usage outwith the Normal Use of the vehicle, and are repairing the vehicles that they know are liable to the problems and have problems.

Dealers can act unaware,

or actually have not had experience of the vehicles/engines with Manufacturing or Design faults,

but VAG know how many there are and how many potentially there are around the world.

They must have a Budget & projections now worked out to rectify the Faulty Vehicles.

Just ask 'In Writing' or via a 'Solicitor' what their official position on the 'Manufacturing Faults' they know exists,

and when they intend Official Accepting Responsibility for Selling vehicles that are now costing 'some' customers (owners) Time and Money and loss of value when selling them.

george

The dealer has already used the 0.5L/1000km official tolerance line on me. I'll be going in for a service soon, so maybe a complete change of oil will make a difference. Also, there is the ongoing legal action started by Mr Peacock, which is separate to the whole DSG ruckus of the last few weeks, so we shall see what pans out. Still love the car - this is just one of those little niggles at the back of the mind that you really don't need with a new car.

Edited 23 June, 201312 yr by OzFabia

I know people here think that waiting for a Oil Warning light is OK.

But the engine has only a 3.6 litre oil capacity.

Anyone needing to put in 1.2 litres to get to the correct level has been driving around with 33% less oil than an already pretty small oil capacity of the engine.

I would be getting the Oil Warning light checked out.

(at least double check that there is not too much oil in now.)

george

Without scaling through the many threads and pages about oil usgae, just curious as to what a 'short' engine is, I'm guessing it's the top half?

If mine needs that (mine is the new CTHE) is it going to be a downgrade or is the supposed fixed parts in the the parts that won't be changed in the 'short' engine?

Hope that makes some sense!!, basically I'm asking if a short engine is going to be devaluing my car as it's the CTHE :-)