Visited my dealer Wednesday for my monthly check on fix progress.

Advised no fix yet.

Informed dealer of national press coverage re dangers of “pulling out in front of a Scania” and vehicle being returned as “unfit for purpose”

They  weren’t aware.

Asked what WAS actually being done to address the issue. Advised that dealer was at the direction of Skoda and as such, didn’t have much influence.

Insisted  that I would not go quietly and would continue my demand for a resolution. Dealer fully accepted that issue existed and that their demonstrator was affected.

They called me back two days later  to say that an employee using the demonstrator had found that by using Shell V Power fuel in eco mode has resolved the issue and that they’d like to share that with me. 

Being a pragmatic individual, I agreed that I would try this combination but declined to accept it as a permanent solution. I don’t want to drive in ECO mode and I don’t want to pay 8 or 10p a litre more for my fuel. The suggestion is that cheap supermarket fuel

Is at fault because at the factory, vehicles are only tested with high grade quality fuel. Why does the fuel filler flap NOT suggest this then??

My car is not my own. It is on personal contract hire (not  pcp)

I have now advised my dealer that until this matter is resolved, I intend to seek a reduction in my monthly payment as my car is NOT as it should be and in my view, DOES have a fault that is POTENTIALLY dangerous if driven someone unaware of the issue.

I have been advised that this has now been ESCALATED to Skoda so we shall see.

I also asked why Audi and Seat are not using this new 1.5tsi engine. That’s all down to politics apparently. 

Mmmmmm...........

Really????????

I await further developments.

@xman, 

i deleted the post with the name and reference to the Resolutions Manager / Executive, just to be fair and see how that goes. 

 

@AMC150,

So they are saying that EU testing and now WLTP / RDE will be done not with 95 ron as there is in Continental Europe at the facilities 

used by the VW Group.

Good if they put that in writing...

http://skoda.co.uk/pages/fuel-consumption-statement.aspx 

 

More than 50% of fuels sold to passenger cars and others is from Supermarket Filling Stations in the UK, 

Diesel & Petrol, and many UK Dealerships fuel the vehicles they have in and that are PDI'd at Supermarket Filling Stations.

 

SEAT are using the 1.5TSI engine and so are AUDI.

Edited 26 October, 20187 yr by Offski

14 minutes ago, Offski said:

@xman, 

i deleted the post with the name and reference to the Resolutions Manager / Executive, just to be fair and see how that goes. 

 

@AMC150,

So they are saying that EU testing and now WLTP / RDE will be done not with 95 ron as there is in Continental Europe at the facilities 

used by the VW Group.

Good if they put that in writing...

http://skoda.co.uk/pages/fuel-consumption-statement.aspx 

 

More than 50% of fuels sold to passenger cars and others is from Supermarket Filling Stations in the UK, 

Diesel & Petrol, and many UK Dealerships fuel the vehicles they have in and that are PDI'd at Supermarket Filling Stations.

 

SEAT are using the 1.5TSI engine and so are AUDI.

Seat dealer told me they couldn’t sell me a 1.5 tsi as they had no idea when they would become available and no longer could they supply a 1.4tsi. That’s why I had a Skoda.

SEAT were offering me a LEON 1.5 TSI 150ps DSG or a 2.0TSI 190ps DSG just yesterday on the Motability Scheme for no Advance Payment.

3 minutes ago, Offski said:

SEAT were offering me a LEON 1.5 TSI 150ps DSG or a 2.0TSI 190ps DSG just yesterday on the Motability Scheme for no Advance Payment.

Not an option when I wanted to change my Leon FR. Hence  my choice of Karoq not the  Altea which was my first choice. Had a 1.4tsi been available, I would have ordered it. “Sorry sir, we’re not getting any  more 1.4’s and we’ve no idea when the 1.5 will be available” 

Oh well, I’m sure a solution is just around the corner. Not sure which corner.

12 hours ago, Offski said:

@xman, 

i deleted the post with the name and reference to the Resolutions Manager / Executive, just to be fair and see how that goes. 

 

@AMC150,

So they are saying that EU testing and now WLTP / RDE will be done not with 95 ron as there is in Continental Europe at the facilities 

used by the VW Group.

Good if they put that in writing...

http://skoda.co.uk/pages/fuel-consumption-statement.aspx 

 

More than 50% of fuels sold to passenger cars and others is from Supermarket Filling Stations in the UK, 

Diesel & Petrol, and many UK Dealerships fuel the vehicles they have in and that are PDI'd at Supermarket Filling Stations.

 

SEAT are using the 1.5TSI engine and so are AUDI.

Thanks. I now realise Audiu and Seat are using the 1.5 although they weren't when I ordered in early 18. Wonder if any problems have been experienced by drivers?

15 hours ago, TheRealExile said:

Spoken to Skoda UK today, they now recognise the issue. They mentioned the Auto versions still have the issue but it's nowhere near as noticeable.

 

There is no fix but they are working on one, it's not classed as safety so is not classed as urgent so they say.

 

I pointed out that it is safety especially as mine decided to kangaroo last night just as I was pulling out of a junction, also pointed out the car in Ireland that was refunded as it was indeed classed as safety.

 

I mentioned the decent thing to do was to put me in another car until there is  a fix, they also mentioned they are waiting on their legal team around the not fit for purpose argument if I wanted to return the vehicle.

 

Again I pointed out that is a very last resort, I like the car and simply want it fixing (if indeed a fix is possible)

 

Coming back to me next week so they say!

 

 

 

Thanks for the update, useful to know they are now trying to resolve.

 

If key technical people have left VAG after the recent scandals it might take time for those less skilled to come up with a fix. Organisations often forget the 80/20 rule which really does mean that often 80% of knowledge rests with 20% of staff and on a small team losing 2 people can have a massive effect until the others learn what those 2 knew....

14 hours ago, AMC150 said:

 The suggestion is that cheap supermarket fuel

Is at fault because at the factory, vehicles are only tested with high grade quality fuel. Why does the fuel filler flap NOT suggest this then??

My car is not my own. It is on personal contract hire (not  pcp)

I am only allowed to fill up at Shell as that is all my fuel card allows so no cheap fuel in mine. I did ask if anyone had tried super unleaded and I believe someone earlier in the thread replied that they only use super unleaded and still have the issue. 

It's company policy that we can't buy it anyway but even if it worked we should not have to pay 10p a litre more to get the drive we should have anyway.

25 minutes ago, TheRealExile said:

I am only allowed to fill up at Shell as that is all my fuel card allows so no cheap fuel in mine. I did ask if anyone had tried super unleaded and I believe someone earlier in the thread replied that they only use super unleaded and still have the issue. 

It's company policy that we can't buy it anyway but even if it worked we should not have to pay 10p a litre more to get the drive we should have anyway.

Totally agree but I will give it a try. If it doesn’t cure the problem, it will be good to be able to tell them it doesn’t.

If it does, well, we’ll see. Not holding my breath. I can’t believe supermarket fuel is the cause.

I find it difficult to accept that  this has been known about for at least four months to my knowledge and we are still in the dark. C’mon Skoda! You obviously follow these posts. Crack on and get it sorted please. I suppose when a fix IS finally developed, we’ll have to wait months to get the upload.

If it was as simple as a software update, I think it would have been done by now.

8 minutes ago, xman said:

If it was as simple as a software update, I think it would have been done by now.

Yeh, Thats my concern.

12 minutes ago, AMC150 said:

Yeh, Thats my concern.

Agreed, the fact they are consulting legal teams says it could be terminal, I hope not. 

24 minutes ago, xman said:

If it was as simple as a software update, I think it would have been done by now.

 

It probably would be as easy as a software update if they could just make any old changes they liked without intense scrutiny from regulatory bodies to see if they've now stepped outside of the emissions type approval...

Our car now booked in with local dealership to look at. In meantime I contacted Skoda UK and asked them if they acknowledged this problem existed and if there was a fix, this is the reply..... methinks we are in for a battle to get this sorted!
" naturally concerned to learn of the issues outlined in your email, and I am sorry for any inconvenience which these may have caused.
In order for us to be able to investigate the causes of this issue and to further analyse your concerns; we would require that an Approved ŠKODA Retailer carries out an inspection of the vehicle.  This is to ensure that all of the issues are diagnosed correctly and that the appropriate advice is offered.  This will also allow us to liaise directly with the Retailer, and if necessary offer any further support required.
Once a diagnosis has been carried out, I will be happy to further investigate this matter for you.
I hope this information proves useful. If I can be of any further assistance, please do not hesitate to contact me using the details below.   
Thank you for contacting ŠKODA UK"

Reply with "I asked you two questions, you answered neither. For this reason it now appears obvious to me that the answers are yes (but not openly) and no respectively. Thanks so much for taking the time to be so helpful".

 

 

 

 

Edited 27 October, 20187 yr by Wino

10 hours ago, TheRealExile said:

I did ask if anyone had tried super unleaded and I believe someone earlier in the thread replied that they only use super unleaded and still have the issue. 

Yes that would be me and yes still have the issue.

 

10 hours ago, AMC150 said:

I can’t believe supermarket fuel is the cause.

 

It isn't.

 

Save yourself the time and money and fuel up as normal.

 

Personal preference I avoid supermarket fuel.

 

Reason being my Dad's a taxi driver (yes I still hate them as much as the rest of you) and going on his experience of refuelling more often than the average driver and some of the fuel related issues he's had over the years with cheap supermarket fuel. It may have been a bad batch at times but similar issues with other drivers and the likes in different makes and models of vehicles led them to move away from certain supermarket petrol stations.

 

Sorry full of useless information this week 

 

^^^ Would they have been Taxi drivers buying petrol at Supermarket Filling Stations? 

Not so sure what car a Taxi Driver would drive that would have issues with ASDA, Morrisons, Sainsburys, Tesco, or any other Supermarket 95 ron unleaded.

Royal Dutch Shell or ESSO, Mobile, Texaco, BP, Gulf or any other have no special 95 ron unleaded in the UK, just fuel really.

The Prices are cheap the product is not cheap, not like Own Brand Beans or Corn Flakes.

 

Now as to Diesel Drivers, there were those that said Super Market Filling Station Diesel was a liability.

But then more than half the Diesels in the UK are running on Super Market Diesel.   

Edited 27 October, 20187 yr by Offski

^^^

No it was diesel, like I said pretty useless information regarding the topic in general, just a bit of reasoning behind why I avoid supermarket fuel ( I had a diesel at the time). 

Again probably a bad batch / delivery.

 

Funnily enough he switched cars to a petrol earlier in the summer joining quite a few of the other drivers, I'll have to ask if he fuels up at his usual haunts or see if any will do now.

 

I referred to supermarket fuel as 'Cheap' in the context of forecourt prices compared to Shell / BP.

 

Hopefully thats cleared that up, I'll keep my useless information to myself in future although I can't promise 

On 26/10/2018 at 21:45, Offski said:

SEAT were offering me a LEON 1.5 TSI 150ps DSG or a 2.0TSI 190ps DSG just yesterday on the Motability Scheme for no Advance Payment.

Wow!

 

When we ordered our last Motability Car, (A Volvo V70 2.4 D SE) back in 2004 the Advance Payment was £7600.......

Until then we usually spent app. £6K for a Mondeo Ghia Estate.

 

To return to topic, I've driven the 190ps Ateca & was quite impressed.

My local tuners agreed with me in that the 190 ps seeming to flatline at 4,200 rpm was true, & a their basic remap would provide a big increase in power / torque.

I have driven 190ps Ateca TDI & TSI, no idea what seeming to flatline is about, you floor the throttle and they go, 

if gears need dropping that is what happens but a gear of 2 down with the accelerator floored and you are moving, and the TDI has the torque.

 

A basic remap would void a warranty.

Importing them with a good set of tyres would be a major improvement rather than the rubbish they do get fitted with.

Edited 27 October, 20187 yr by Offski

13 minutes ago, old newbie2 said:

Wow!

 

When we ordered our last Motability Car, (A Volvo V70 2.4 D SE) back in 2004 the Advance Payment was £7600.......

Until then we usually spent app. £6K for a Mondeo Ghia Estate.

 

To return to topic, I've driven the 190ps Ateca & was quite impressed.

My local tuners agreed with me in that the 190 ps seeming to flatline at 4,200 rpm was true, & a their basic remap would provide a big increase in power / torque.

AmD told me one of their customers with that engine in a Q5 was surprised to find their car jumped from 190PS to 300PS after the stage 1 remap.

AmD were surely have been surprised having had the car standard on the Dyno that it was only putting out 190 ps before the remap.

Given they were running it in ideal circumstances, good fuel, not high above sea level and with cool air blowing at it.

 

?

Did Audi do a Q5 2.0 TFSI 190 ps,  or was this 208 or a 252ps or a 190 PS TDI?

Edited 27 October, 20187 yr by Offski

Hi All.

 

The issue is a fault as I see it. I have had 7 Skodas in the last 10 years My wife has had Fabias and Yetties and I have had Octavias and know the Karoq. My dealer said that it is a fault and there was a patch but Skoda removed it because it does not work and they are looking at the issue but it would appear not to be high on their list of things to do. Everyone needs to go back to their dealers and complain to get this registered and a real issue to make Skoda do something. Please don't be put off by the comment. Its a characteristic of the vehicle which is their common phrase it not, its just bad engineering as I see it.  My own vehicle has done 10000 miles in 10 weeks. and as well as this issue it has oil leaks that cannot be fixed as there are no spare parts for it until mid-Dec. It's only an oil seal. Sat nav keeps giving the wrong info and tries to send me on 60-mile detours saying its the best route even though I have programmed it right in the settings. Fuel filler cap will not open or close properly and they have had to order a new one. Again not available until Dec. AQll in all I have been very disappointed.  There is also a lot of rattling and knocking from the engine on tick over and if you release the throttle at 1500 revs it sounds like a loose timing chain. Skoda says its normal but I day its not. I think this engine needs more work and perhaps was not ready for release. Customers services could not help and know I am trying to get a full refund and send the car back. Diesels are not affected.

2 minutes ago, martin1199 said:

Hi All.

 

The issue is a fault as I see it. I have had 7 Skodas in the last 10 years My wife has had Fabias and Yetties and I have had Octavias and know the Karoq. My dealer said that it is a fault and there was a patch but Skoda removed it because it does not work and they are looking at the issue but it would appear not to be high on their list of things to do. Everyone needs to go back to their dealers and complain to get this registered and a real issue to make Skoda do something. Please don't be put off by the comment. Its a characteristic of the vehicle which is their common phrase it not, its just bad engineering as I see it.  My own vehicle has done 10000 miles in 10 weeks. and as well as this issue it has oil leaks that cannot be fixed as there are no spare parts for it until mid-Dec. It's only an oil seal. Sat nav keeps giving the wrong info and tries to send me on 60-mile detours saying its the best route even though I have programmed it right in the settings. Fuel filler cap will not open or close properly and they have had to order a new one. Again not available until Dec. AQll in all I have been very disappointed.  There is also a lot of rattling and knocking from the engine on tick over and if you release the throttle at 1500 revs it sounds like a loose timing chain. Skoda says its normal but I day its not. I think this engine needs more work and perhaps was not ready for release. Customers services could not help and know I am trying to get a full refund and send the car back. Diesels are not affected.

Is your car the 1.5Tsi manual such as ours. Sorry to hear you've had so many issues. Our car has done 9,500 miles since January and only the 1st gear hiccups spoils the driving experience. We hope there will be a fix by the time the first service is due in around 9 months time.

Yes its a 1.5sel.