Skoda’s Cherie’ Cornish finally called today. 2 weeks on, and she hadn't done any investigation.  She insisted that any car can fail at 30k miles, wasn’t aware of a gearbox problem with the yeti. Most incredibly she said “ Skodas are built differently in different countries so you cannot compare what’s happening to gearboxes elsewhere”.  Funny, when I lived in New Zealand it had a temperate climate like ours...

This was a preamble to “because of the age of the vehicle (7 years) we’re unable to ..” offer goodwill. Wasn’t interested in the consumer rights act -covering you for 6 years after purchase (4 y ago).  And she wasn’t interested in the botched recall that apparently meant my gearbox had an oil QUANTITY change (and no evidence of a change from synthetic to mineral as was required) just a month before Skoda flogged me the car withholding the vehicle history other than services done. She said this would have no bearing on my gearbox failing (??!!), “these things just happen”. 

Meanwhile, she wants me to pay for another tow -to Skoda and back -and for diagnostics there. This was already paid for at an AA approved gearbox specialist because Skoda were too busy to fit it in this month. And they’re unable to do any work on it for several. All in all, this car is looking like 7.5 k  (recent value) down the plug hole. Thanks Skoda for the worst car nightmare I’ve ever had. 

On 15/11/2018 at 10:51, Offski said:

This is Social Media.  

So maybe today ask them for a response from a Communications Manager.

Then you can tell us and the World if they can respond by tonight.   Do you have a Call Handlers name?

http://skoda.co.uk/about-us/contact-us

 

Re an Authorised Repairer, 

 discus that with Skoda UK Customer Services and a Communication or Resolution Manager.

They know who is who & what they can or can not do.  If they do not know where to get your DSG's Prematurely Failing gearbox fixed by those 

that can diagnose and repair them that will be another 'Fail'.

 

Skodas Cherie Cornish finally called-they “only approve Skoda dealership garages. They won’t help financially with any of it, and I would need to pay to take it there for a repeat of my diagnostics, even though they can’t do the work. They’re Too Busy..

This really makes my blood boil. It is simply not acceptable to me that Skoda can choose to ignore this issue, and even worse when they blatantly lie by denying there is a problem in the first place!! It is obviously a known design problem and as such Skoda should accept some liability regardless of age/mileage (within reason), and you should have some compensation.

 

I have been a Skoda owner for my last 4 cars / 14 + years, and this sort of behavior means that my current car will be the last Skoda I own....

Edited 16 November, 20187 yr by Stubod

Have you tried Citizens Advice. They may be able to offer some suggestions / legal help with getting some help with the costs.

Offski mentioned the recall in 2014. Apparently, as there is no proof available it was carried out correctly, the dealer is responsible for selling a faulty vehicle. Unless it can somehow prove it did, in court..

Can’t work this site but re

 

 Offki’s quote 8.11.16-

 

Honest John suggests legal action unless the dealer can prove the campaign 347F in May 2014 -change of oil -was correctly applied. (N.B. Offski previous comment).

Quote

 

I’ve only got a campaign recall tick. No details, parts, seals as you’ve mentioned previously. It’s worth a court action if I can assume they can’t quickly manufacture some new paperwork to cover themselves? My opinion is That low I’m afraid!

Thanks for all your advice here

Sarah

Edited 19 November, 20187 yr by Sarah18

Its normal practice to stick a sticker detailing recall number and date carried out in the boot near or in the spate wheel well. A letter/call to (perhaps another) dealer asking for the vehicles full history and warranty/recall work carried out to be printed out and sent to you.

 

On 09/11/2018 at 19:27, Sittingbull said:

I'm not going to go over the old ground as to how we managed to end up on the wrong end of a £3200 bill to replace mechatronic unit and clutch packs on my wife's mk2 Fabia vRS, equipped of course with the same 7sp DQ 200 gearbox Sarah has in her Yeti. Offski has given a brief taste of what happened earlier in the thread and the whole story is in the mk2 Fabia section. When you read it, bear in mind that the technicians misdiagnosed 3 times, and the Service Manager was there to manage the Service side but had no maintenance and repair knowledge of the product, he was there to maximise income from the Servicing side, including attempting to get us to pay £7400 for a whole new gearbox on a car worth around £5000.

 

So what I would say is this; it is important that you have this work done at a main dealership, but at one that you can trust. That in itself may be easier said than done. Although all trust we had in Parks has disintegrated, we have found Ingrams Skoda in Ayr to be much more on the ball.

 

Replacing the mechatronic unit is probably best done at a main dealer by an experienced technician who has replaced more than one before. The part itself comes coded to the VIN number of your vehicle, and the main dealer is then required to upload basic settings, before test driving and then fettling the settings afterwards. It is difficult, but not impossible, for an independent specialist to replicate this, access to the software etc required may not be easily achieved, on that I'm not sure.

 

Ours, a 2012 1.4tsi 132kw cave engine, had a replacement engine at just 2 years old and with only 26,000 miles on the clock. That was down to excessive oil consumption. Happily, the replacement engine (covered under warranty) has remedied that situation.

 

After having the engine change, and since the service actions became known, we asked on 3 occasions about any service action work perhaps being needed on our DSG gearbox, and each time were told nothing required, as ours didn't need it doing.

 

At just under 6 years of age, and with 60 odd thousand miles on the clock, a flashing white spanner appeared in the PRNDS area of the MFD. It turns out this flashing spanner was trying to tell us that the mechatronic unit was on its way out, whereas the dealer reckoned it was telling us the vehicle needed an inspection service and told us not to worry, and to keep driving it.

 

We did, and it cost us the aforementioned £3200, as well as 9 weeks worth of stress while they kept our car.

 

I wish Sarah well. 

 

If it helps, we ended up speaking to Gemma Gough at Executive Office, one of McLeod's team, as we wouldn't accept the garbage they were spouting. Skoda UK are very well aware the DQ200 has problems, and of the flashing white spanner, but neglected to tell the dealer network. Even at 6 years old, and out of warranty, we did get goodwill from them, nothing from the dealer, who were quite frankly, a shower of so and so's.

My car is 7 years old and despite the 30k miles skoda Uk and dealership have refused goodwill as it’s “such an old car”. Please, how did you get hold of someone higher up the chain such as this McLeod's team? I thought I’d covered all the bases (even emailed Czech head office who bounced it back to Skoda Uk and Cherie Cornish. I’m looking at a bill of £3500 “plus diagnostics and inspection”..so £4000 if clutch and mechatronic need replacing (as AA and gearbox specialist fault codes suggest). But it might be the gearbox that’s at fault and then it’s more money than the car is worth. Without goodwill at this age of car I could be mad to proceed but I did love the car and really am struggling to find any another petrol automatic in similar driving position, and terrified of buying another lemon.  

@Sittingbull   Posted here who they dealt with at Skoda UK when trying to contact Rod McLeod.

http://briskoda.net/forums/topic/460031-yeti-petrol-gearbox-automatic

 

1 hour ago, Sarah18 said:

My car is 7 years old and despite the 30k miles skoda Uk and dealership have refused goodwill as it’s “such an old car”. Please, how did you get hold of someone higher up the chain such as this McLeod's team? I thought I’d covered all the bases (even emailed Czech head office who bounced it back to Skoda Uk and Cherie Cornish. I’m looking at a bill of £3500 “plus diagnostics and inspection”..so £4000 if clutch and mechatronic need replacing (as AA and gearbox specialist fault codes suggest). But it might be the gearbox that’s at fault and then it’s more money than the car is worth. Without goodwill at this age of car I could be mad to proceed but I did love the car and really am struggling to find any another petrol automatic in similar driving position, and terrified of buying another lemon.  

 

Sorry but at 7 years old your car is old and expecting Skoda or any manufacturer to have any responsibility or goodwill at that age is frankly ridiculous, even if the mileage is low. 

1 hour ago, Sarah18 said:

My car is 7 years old and despite the 30k miles skoda Uk and dealership have refused goodwill as it’s “such an old car”. Please, how did you get hold of someone higher up the chain such as this McLeod's team? I thought I’d covered all the bases (even emailed Czech head office who bounced it back to Skoda Uk and Cherie Cornish. I’m looking at a bill of £3500 “plus diagnostics and inspection”..so £4000 if clutch and mechatronic need replacing (as AA and gearbox specialist fault codes suggest). But it might be the gearbox that’s at fault and then it’s more money than the car is worth. Without goodwill at this age of car I could be mad to proceed but I did love the car and really am struggling to find any another petrol automatic in similar driving position, and terrified of buying another lemon.   

Just in case I have missed it, has the car a full Skoda service history?

The OP posted on the 8th November that 'Recall Actions' 66F1, 24W6 & '34F7' were carried out.

 

'34F7' is the Mineral Oil changed to Synthetic and the Software update, or it should be, not all were done correctly with the Software Update, as Skoda knows.

 

So that part of 'the service history; is correct.   No other Service Schedule or Guidelines for a DQ200 DSG from 2009-2018.

 

Because carried out in 2014 or later in the UK as a 'preventative measure' under a Voluntary Recall Action that VW Group agreed with the DVSA / DfT 

this really makes it an issue that VW Group / Skoda can not just wipe their hands of.

If it is just clutch packs they can be considered as consumables, but with the World Wide Recall in New Zealand where there were only a few hundred DQ200 equipped cars all got new MCU's and the time given for doing that was 4 hours.

 

The World Wide Recall and European Service Campaign was because of the risk of loss of drive, the issue that is happening here is the early demise of the MCU's.

VW know of this issue, and how many ECU's fail prematurely.

The Clutch Pack early demise with 'poor quality' parts was an issue as well with early Clutch Packs and strangely again later in their production.

 

A 10 year / 160,000 km extended warranty on DQ200's in some World Regions, the ones where courts would rip them a new one.

 

 

Volkswagen - Posts.mhtml

Edited 28 December, 20187 yr by Skoffski

1 hour ago, Urrell said:

Just in case I have missed it, has the car a full Skoda service history?

Trying to reply to Urrell-

yes bought from and fully serviced by dealer 

2 hours ago, Sarah18 said:

Trying to reply to Urrell-

yes bought from and fully serviced by dealer 

 

So if it has not been serviced elsewhere there should at least be a Skoda contribution.

Urrell-thanks, though as both dealership and Skoda Uk’s Cherie Cornish have declined any contribution this seems unlikely?

This is who Skoda Customer Services suggested I contact when they refused to get involved with a dispute I had with one of their dealerships. 

 

https://www.themotorombudsman.org/contact

 

Apparently SUK cannot force a dealership to resolve a dispute, but they can force them to spend over £1m to redevelope their buildings to conform with Skoda corporate identity. 

7 hours ago, Llanigraham said:

 

Sorry but at 7 years old your car is old and expecting Skoda or any manufacturer to have any responsibility or goodwill at that age is frankly ridiculous, even if the mileage is low. 

Though a year younger and similar mileage BMW didn't hesitate in providing goodwill when my wife had a problem with her Mini Cooper S.

 

Good job I knew about it's availability though as the dealer didn't mention it as a possibility.

Latest re my Yeti dsg7- local Skoda franchise dealer has a slot to look at the car-some of the delay is me trying to decide what to do as no goodwill at all. Having reread all these posts I’m updating that

1. They have no master technician. Only guys with “training in this area”.

2. No courtesy car available. Cannot say how long repair might take.

3. Will not try to match the price of Sittingbull’s repair last year £3200. My bill will be £3500 plus diagnostics at £99 per hour for mcu and clutch. Let’s hope it’s not worse..

4. They suggested by email I look into a tow to Scotland from the midlands to get that better price...

 

Please please tell me if I’m mad to proceed. 

Guess some people with cars like this that will drive a short distance have traded but I’m too honest, unlike Skoda !

You are mad to proceed with them doing it.

 

@Sittingbull   had his car @ Parks Skoda in Hamilton and they are incompetent.  

That was where his good ladies car had a replacement engine fitted previously.

 

Get someplace with all the gear and trained staff with more than an idea to do the work at the correct hourly rate.  

 

Do not have your car towed to Scotland to have the work done, that would be crazy.

Edited 7 January, 20197 yr by Skoffski

Google dsg repairs and start phoning around. Do not mention price or what your local dealer told you.

 

Here are some you can try

 

https://www.vagbolton.com/dsg-gearbox-repairs/

 

https://www.autogearbox.co.uk

 

http://www.theautomaticgearboxcompany.co.uk

 

 

I’m confused-I thought the recommendation here was to use only a Skoda dealer repairer. This is the only one here.  It was towed to AA approved auto repair specialist who could repair for £ 3000 but not REPLACE and the warranty would be 1y not 2y. I rang round and the prices were in this same ball park. Course I’m not towing to Scotland just thought I’d share the sort of kindly friendly advice my dealership offers...

That would be a Skoda / VW Approved repairer that are not clueless and ripping you off.  

I haven't been following this thread closely but it seems you have exhausted the local dealer/skoda goodwill route. So time to get realistic. Either full blown legal challenge which is a waste of time and money or see what other options are.

 

The first link is skoda approved, a phone call and see what they say, bottom line, how much, as a bonus they may know all about goodwill etc.

 

The second comes recommended by a couple of members iirc. Again, get a probable price worked out. Third or more, while your at it.

 

In the end you will see how much of a rip off your local is, and choose the one you are most confident in.

 

All repairs carried out by Skoda approved repairers using genuine parts carry a two years unlimited mileage warranty, its up there in black and white on Skoda's site.

 

DSG DQ200 has been out for years, the problems and repairs are known. There are people out there who can do a good repair for less than your local unqualified bandits. £99 per hour for diagnostics who are they kidding?

 

 

13 hours ago, xman said:

I haven't been following this thread closely but it seems you have exhausted the local dealer/skoda goodwill route. So time to get realistic. Either full blown legal challenge which is a waste of time and money or see what other options are.

 

The first link is skoda approved, a phone call and see what they say, bottom line, how much, as a bonus they may know all about goodwill etc.

 

The second comes recommended by a couple of members iirc. Again, get a probable price worked out. Third or more, while your at it.

 

In the end you will see how much of a rip off your local is, and choose the one you are most confident in.

 

All repairs carried out by Skoda approved repairers using genuine parts carry a two years unlimited mileage warranty, its up there in black and white on Skoda's site.

 

DSG DQ200 has been out for years, the problems and repairs are known. There are people out there who can do a good repair for less than your local unqualified bandits. £99 per hour for diagnostics who are they kidding?

 

 

Thanks.  I checked with the local Skoda dealer due to receive my car today (the only approved retailer here, according to Skoda Uk’s Cherie Cornish) and they have admitted THEY HAVE NEVER FITTED AN MCU BEFORE AND HAVE DECLINED THE WORK. Because “they can’t meet my expectations”. Of, like, a repair done correctly? So left high and dry by the dealer that’s serviced my car for 4 years, and by Skoda uk who can only approve a SKODA retailer not even a VW one. So we’re perhaps back to the auto gearbox repairer who can’t replace those parts, but can repair them (seen many VAG dsg7s), though not a Yeti before. £3000. 1 year work guarantee. Protracted nightmare. 

 

Contact these people in Bristol

MILTA TECHNOLOGY

UNIT 3 REDHILL FARM BUSINESS PARK

PHONE 01454411743

BRISTOL

Bristol

BS354AL

 

Mechatronics repair £900 including fitting and programming

 

https://www.ebay.co.uk/itm/Audi-Skoda-Seat-VW-7-Speed-DSG-Automatic-Gearbox-Mechatronic-Unit-Repair-0AM/183281128376?hash=item2aac6813b8:g:iQIAAOSwR0xZt9I7&redirect=mobile

 

 

Other sources for parts Check required part nos carefully, suggest using ERWIN and your VIN

 

https://www.cars-equipment.com/www/en/shop/skoda/oem-0am927769d-dq200-tcu-dsg-mechatronic

 

https://www.cars-equipment.com/www/en/shop/skoda/oem-0am927769d-dq200-tcu-dsg-mechatronic

 

https://www.cars-equipment.com/en/shop/transmission-parts-17/programming-of-tcu-dsg-7speed-transmission/

 

 

https://www.skoda-parts.com/spare-part/0am198142b-dsg-clutch-for-1-2tsi-1-4tsi-1-8tsi-luk-16785.html

 

https://www.skoda-parts.com/spare-part/0am141017cs-clutch-dsg-sachs-35568.html

 

Skoda-parts.com can probably get everything you need in terms of parts contact them https://www.skoda-parts.com/contact.html

Edited 8 January, 20197 yr by xman