1 hour ago, Edela said:

They will place the same part according to your VIN, so no changes there. Though before accepting the car, check that all SW is updated to the same version as before. When they were changing my infotainment, they were giving me car back with 1668 every time 🤦‍♂️ If they change only screen, I guess that might not be the case, though I can never be sure that people working on front desk know what they are talking about and what exactly will be changed. So better to double check.

 

If you have a current unit then it should be replaced by the same current unit...... If your car is older and has an older HW variant it will most likely get a newer current variant fitted as that is what they will be able to order. 😉 👍

11 hours ago, WaveyDavey said:

 

If you have a current unit then it should be replaced by the same current unit...... If your car is older and has an older HW variant it will most likely get a newer current variant fitted as that is what they will be able to order. 😉 👍

 

I can confirm.

 

Some of the multimedia units will have a notice advising to use a newer part revision.

 

Example:

My car was in for routine 30k km service yesterday. I had reported 2 issues detailed in this forum - a) car wont start for ~ 15 mins and simultaneously shows rolling errors on dash (now happened twice in 1 year of ownership - 6 months apart) and b) infotainment system on a continuous restart loop and volume mutes (happened only once about 1 month ago). I had recorded a video of 1st issue so had an exact timestamp they could use to search car's logs.

 

They informed me that they found both of these issues detailed in bulletins and separate software patches were needed and applied for both. Service manager is "confident" it will resolve both problems. I am not as confident but all I can do is wait and see. Main software version of infotainment system remains at 1941.

I’ve just had mine in for the 1941 update but it doesn’t seem to have fixed any of the issues. Still getting the restarts and staying on when the cars parked up. 

So today I did some experiment with Wifi and the results are the same (the unit restarts itself after 6-7 minutes).

First I tried turning the Wifi and Bluetooth off on a iPhone, then also in infotainment unit, every time same results.

 

I did send the video to the dealer and I will hopefully get a reply next week to sort this out (if I'm not finding out sooner what causes the restart).

I've seen an Octavia having 100% the symptoms described here: infotainment restarting continuously, ghost-touches etc...

 

I'm 99% convinced that it's due to the heat. When September comes around in Europe, all problems go away and are never seen again until... until it gets hot again like is the case for the past few days.

 

Was anyone able to fix this properly? All software updates don't do anything.

The only way is to substitute the display unit. Mine substituted under guarantee yesterday changed its version from:

 

Unit display hardware version from H44 to H49

Unit display software version from 2088 to 2103

 

It seems this display unit is the one from 2023 that solved this annoying problem

 

At the moment all is fine.

I have the same the same display hardware/software H44 - 2088 and I have the same issues with infotainment reboot or audio goes down, I have requested a review I have 6 month of warranty

The infotainment system rebooting due to ambient heat/sunshine is a bit concerning.

Purchased my First Edition Octavia last Autumn so not had it during the warmer summer months - Has anyone in the UK, where the summers are a lot "cooler" than a lot of Europe, experienced this issue?

Edited 5 June, 20241 yr by spcdust

46 minutes ago, spcdust said:

The infotainment system rebooting due to ambient heat/sunshine is a bit concerning.

Purchased my First Edition Octavia last Autumn so not had it during the warmer summer months - Has anyone in the UK, where the summers are a lot "cooler" than a lot of Europe, experienced this issue?

I live in the middle east. Does not get hotter than this 😅. So far I have not had my infotainment reboot or crash or anything. Im on 1969. Display unit H47/2103. So i doubt its happening because of temperature. IT is still a software mess up.

6 minutes ago, darkmatterink said:

I live in the middle east. Does not get hotter than this 😅. So far I have not had my infotainment reboot or crash or anything. Im on 1969. Display unit H47/2103. So i doubt it’s happening because of temperature. IT is still a software mess up.

Out of interest what manufacturer year is your car?

5 minutes ago, spcdust said:

Out of interest what manufacturer year is your car?

Manufactured in March 2023. Purchased in October 2023.

18 minutes ago, darkmatterink said:

Manufactured in March 2023. Purchased in October 2023.

Whilst the Octavia has had its fair share of software issues I think this is a separate issue to those.  Some of the earlier models screens seem to be suffering from overheating which crashes the software.  I suspect later models screen hardware specifications have been improved to prevent this?

3 hours ago, spcdust said:

The infotainment system rebooting due to ambient heat/sunshine is a bit concerning.

Purchased my First Edition Octavia last Autumn so not had it during the warmer summer months - Has anyone in the UK, where the summers are a lot "cooler" than a lot of Europe, experienced this issue?

I’m not convinced it is temperature related; for about five months last year I was experiencing infotainment system reboots here in UK. Started during March and remained until late July when the s/ware was updated to 1941. All OK now.

14 minutes ago, SteveTheElder said:

I’m not convinced it is temperature related; for about five months last year I was experiencing infotainment system reboots here in UK. Started during March and remained until late July when the s/ware was updated to 1941. All OK now.

That’s encouraging then as since vsn 1941 my system has been rock solid.  I updated to 1969 myself and system remains solid.  At the same time I got the dealership to update to version 1941   I did have to get the Telematics module firmware updated, related to the SOS error, at the dealer which used to drag the system down when it crashed and that is now stable.

 

i think this is the issue with these cars, all the modules firmwares can have an impact and you have to be “pro-active” on these forums to get a sense what might need updating.  It seems a module can crash the system unexpectedly.  Whilst Skoda seem to have updated the firmware versions for various modules they don’t seem to have devised a clear route for dealers to apply them hence why issues for many persist.

Edited 5 June, 20241 yr by spcdust

I’ve got display H44/2088 running on 1969. 
 

Mines a 2021 and faultless despite the Australian heat. I recall it got up to at least 42 degrees Celsius over Summer.

 

Now we’re close to the minus's. I might even get to take the RS to the snow fields. Well, if I can find some snow chains that fit.

 

last car I took to the snow was my 9-3 Aero back in 2016.

 

17 hours ago, SteveTheElder said:

I’m not convinced it is temperature related; for about five months last year I was experiencing infotainment system reboots here in UK. Started during March and remained until late July when the s/ware was updated to 1941. All OK now.

 

I guess it is not related to the temperature; yesterday, I had the issue early in the morning when it was not too hot.

 

Since yesterday afternoon, I have set the infotainment to the most restrictive privacy mode, and since then, I have not had a single reboot or any issue until today.

 

The final test will be when I pick up the car in the afternoon. I'm in Sicily, so at noon, it's about 30 degrees, and the car under the sun will become very hot. If the infotainment stays stable without a reboot, then it will surely be a software issue.

 

I guess the SW I have on the car is too old 1668 , instead I see last one is the 1969.

HW56
SW:1668
Display-HW: H44
Display-SW: 2088
 

Edited 6 June, 20241 yr by etreus

1 hour ago, etreus said:

 

I guess it is not related to the temperature; yesterday, I had the issue early in the morning when it was not too hot.

 

Since yesterday afternoon, I have set the infotainment to the most restrictive privacy mode, and since then, I have not had a single reboot or any issue until today.

 

The final test will be when I pick up the car in the afternoon. I'm in Sicily, so at noon, it's about 30 degrees, and the car under the sun will become very hot. If the infotainment stays stable without a reboot, then it will surely be a software issue.

 

I guess the SW I have on the car is too old 1668 , instead I see last one is the 1969.

HW56
SW:1668
Display-HW: H44
Display-SW: 2088
 

isIt's hard to say, but you would likely benefit from updating the infotainemnt software to at least 1941, which is regarded as the version that bought with it system stability.  I would also suggest you ask the dealer to update the Telematics module firmware as that possibly is causing your system to crash and reboot.

Edited 6 June, 20241 yr by spcdust

Mine went to workshop today again, one of the reported problems is volume going up or down and on/off loop. Interesting that while infotainment turning on and off constantly, park assist pops up above and works well, while the thing goes on and off on the background. Also while parking in workshop I disconnected dashcam and on/off thing started again, like if it was triggered by disconnecting dashcam. I can only wonder if it was a coincidence.

Anyway, told the guys that they should finally try to swap the screen. Not sure they won't give it back to me all the same, saying again "we applied update, see how it goes".

2 hours ago, etreus said:

I guess the SW I have on the car is too old 1668

It is not just old, it is quite different too. Not sure what car you have, but when I got 1668 on my PHEV it lacked wireless Android Auto, remote AC and some other things.

1 hour ago, Edela said:

It is not just old, it is quite different too. Not sure what car you have, but when I got 1668 on my PHEV it lacked wireless Android Auto, remote AC and some other things.

it is the new octavia mkIV, I got it at the end of 2020 , and yes I can confirm there is no wireless Android Auto or remote AC.

 

I'm very disappointed, I have to complain with my dealer since I left my cart 3 times for maintenance and they never manage that sw update on infotainment system, I got them by phone and for my can the FW 1969 is not available, I have been told that they will set the 1941.

Edited 6 June, 20241 yr by etreus

On off loops (also restarting like you holding power button) and volume are heat and display HW problem, rebooting is SW issue. Two different things.

19 hours ago, Krle said:

Two different things.

In my case infotainment reboots after a minute or two of being in on/off loop. I had no reboots before on/off thing started to happen. So I'd argue these are not unrelated things.

1 hour ago, Edela said:

In my case infotainment reboots after a minute or two of being in on/off loop. I had no reboots before on/off thing started to happen. So I'd argue these are not unrelated things.

Try on switch off the network connection on MIB, you have to set it on privacy mode, I did it and I got not a single reboot or strange behaviour in last 2 days

On 06/06/2024 at 21:11, etreus said:

it is the new octavia mkIV, I got it at the end of 2020 , and yes I can confirm there is no wireless Android Auto or remote AC.

 

I'm very disappointed, I have to complain with my dealer since I left my cart 3 times for maintenance and they never manage that sw update on infotainment system, I got them by phone and for my can the FW 1969 is not available, I have been told that they will set the 1941

On 06/06/2024 at 19:26, Edela said:

It is not just old, it is quite different too. Not sure what car you have, but when I got 1668 on my PHEV it lacked wireless Android Auto, remote AC and some other things.

Once it’s updated to 1941 you’ll get all those features. My head unit is the same hardware from early 2021 but it’s running 1969 and it’s smooth like butter.