1 hour ago, varooom said:

Best of luck with this, also glad the original garage has extended (hopefully in writing) your grace period.

 

If the seller hasn't declared it to be a non-UK spec car, then I'm not sure any 'grace' period matters.

 

OP - does the V5 tell you where the car was first registered?

 

Reading the above reminds me of Motorpoint when they first burst on the scene here in the UK and sold their delivery miles cars for much less than anyone else. They kept quiet that many of their delivery mileage cars were infact imports from Channel Islands / Isle of Man / Malta and the spec was different to cars bound for / registered in this country. Basically it was a tax dodge. Seem to remember them getting their fingers wrapped for this, there was then a period where they started to name where the car originated from on their website.

 

I'm not sure if Motorpoint continue to offer such cars - their prices certainly ain't much different from anyone else these days so I suspect that practice has stopped.  

Edited 10 September, 20223 yr by kodiaqsportline

I have an Kodiaq imported from New Zealand and before I bought it I put the VIN into a vehicle history check website called Car Jam to make sure it had no nasty history. Costs very little . Its the NZ/Australia version of the UK's HPI check. When I checked mine it even gave me the NZ registration number issued to it.

Mine sounds like the same Spec as yours and all parts are compatible but you'll need the main dealer to re-program the Columbus system. Mine was programmed to NZ so if you looked at the UK it would have no street names but then if you zoomed in over NZ it had all the detail and even had the last owners address in it. 

I'm more than happy with mine but the reality is that the dealer should have told you it was an import and should't be same price as UK car-  Skoda might not honour the main dealer warranty either.  

Welcome.

 

It would be great if Skoda UK was going to honour an Australian 5 years manufacturers warranty.

 

The car Data has it with no extra warranty. 

Label in French & English.

 

It would be good to know First Registration date and where the PDI was carried out. 

 

 

Edited 10 September, 20223 yr by roottoot

I'd love it if the honoured the 5 years..... but i suspect they won't

I put mine in here then contacted NZ Skoda direct and they told me thier service history for it too. 

Try putting the VIN into this site :

https://www.carjam.co.nz

 

It was registered November 2020

And the same date for UK registration 

Declared new at first registration 

So where was it for over a year?

Built June 2019.

 

Could it have been a Motor Show Car for Skoda or whoever. 

Edited 10 September, 20223 yr by roottoot

Just now, roottoot said:

So where was it for over a year? 

Built June 2019 though and signed off maybe September 2019. 

Floating on a raft till it washed up in the UK

59 minutes ago, MATTIHOLL said:

I have an Kodiaq imported from New Zealand and before I bought it I put the VIN into a vehicle history check website called Car Jam to make sure it had no nasty history. Costs very little . Its the NZ/Australia version of the UK's HPI check. When I checked mine it even gave me the NZ registration number issued to it.

Mine sounds like the same Spec as yours and all parts are compatible but you'll need the main dealer to re-program the Columbus system. Mine was programmed to NZ so if you looked at the UK it would have no street names but then if you zoomed in over NZ it had all the detail and even had the last owners address in it. 

I'm more than happy with mine but the reality is that the dealer should have told you it was an import and should't be same price as UK car-  Skoda might not honour the main dealer warranty either.  

Thanks for this I am glad there is nothing major in terms of safety and EU/UK regulations.

 So they can reprogram the sat nav which is good news we then just have to work out if it is worth it. I guess it is then a negotiation about what an "import" is worth compared to a UK car. 

3 hours ago, IainST said:

sorry for my ignorance but what is the SVM code? is this something I can mention to the garage?

 

Iain

SVM This is Software Version Management.

 

If you take a car at say factory specifications, then it will have stored on "Server42 or Service42" (one of those names) the entire coding for every single module in your car.

 

 

Now let's say you want to add a towbar, then in order to code things in correctly, and also update the Server42 coding database, then you have to send an SVM code to the server and it will then adjust if valid every module that needs changes making to it.

 

The new coding is stored permanently on Server42 and then is sent to every module in the car that needs updating.

 

 

No chance of a dealer having a code like this, as I mentioned before, it will need some higher up intervention from importer/Germany/Factory to have them adjust Server42 and then when they code the car it will be adjusted.

 

 

This all depends on if this is possible as you may have physical hardware changes needed.

 

 

This is my own interpretation of how the whole SVM and Server42 works.

Edited 10 September, 20223 yr by varooom

10 hours ago, varooom said:

SVM This is Software Version Management.

 

If you take a car at say factory specifications, then it will have stored on "Server42 or Service42" (one of those names) the entire coding for every single module in your car.

 

 

Now let's say you want to add a towbar, then in order to code things in correctly, and also update the Server42 coding database, then you have to send an SVM code to the server and it will then adjust if valid every module that needs changes making to it.

 

The new coding is stored permanently on Server42 and then is sent to every module in the car that needs updating.

 

 

No chance of a dealer having a code like this, as I mentioned before, it will need some higher up intervention from importer/Germany/Factory to have them adjust Server42 and then when they code the car it will be adjusted.

 

 

This all depends on if this is possible as you may have physical hardware changes needed.

 

 

This is my own interpretation of how the whole SVM and Server42 works.

Yeah that’s it spot on. Couldn’t of said it better myself.

 

 

Just a though but if it was registered in late 2020 isn't that when Australia and New Zealand were in lockdown?  If so I wonder if it was a car destined for that market that was diverted here for sale due to lockdown preventing it being imported and sold down under? 

Quote

12 hours ago, skomaz said:

Just a though but if it was registered in late 2020 isn't that when Australia and New Zealand were in lockdown?  If so I wonder if it was a car destined for that market that was diverted here for sale due to lockdown preventing it being imported and sold down under? 

 

That's a really interesting idea, If it were the case you would presume it would have happened to a whole suite of cars. I had a google search but could not find anything that mentions this as a phenomenon but it would explain the long gap 

As the car ages remember that a First Registered November 2020 car but built June 2019.

 

That is like with Brake Fluid which is first replaced if following Skoda Guidelines or Recommendations at 3 years then each 2.

Maybe have the Brake fluid tested when the car is 4 years old.  

Lots of cars sat bunkered 6 months or more over a winter pre WLTP certification and nobody bothers. 

 

With TDI's with AdBlue it can be in the car for a year before the car ever goes on the road.

Tyres can be 18 months old before a car ever gets registered etc. 

 

The Warranty starts with the car being first registered & the first MOT required in the UK 3 years from then. 

So an update....

 

The Skoda garage (unsurprisingly) failed to sort the sat nav. They have done a full tech download and are going to send this to Skoda technical about how to do it. 

They have also spotted a number of things that should have been done (engine oil, pollen filter etc) which the garage we bought it from will sort.

 

In our investigations we have been told the original purchaser bought the car directly from Skoda UK online and simply collected it from a Skoda Garage. They had no idea it was an Australian car, although we don't know if the sat nav worked for them and got messed up when they cleared their personal data.

We are trying to get more details of the original order from Skoda UK but I presume this means that it was them (Skoda UK) who registered the car with the DVLA in the UK?

So if they supplied an Australian car (which is what the ViN says it is) then they have seriously messed up with no certificate of conformity etc.

 

thoughts welcome

 

As long as Skoda / VW UK are saying the car is legal in the UK and the DVLA then all is good for you.  Maybe the issue comes up again when or if you sell it.

 

So if all the spec you want and a lovely car and with the remainder of a 3 year manufacturers warranty that is great.

If Skoda / VW or actually their Warranty business is going to be prepared to do a Warranty if you want to buy one at the end of the 3 years then great.

Glad you made some progress, getting the scan and sending this up the food chain is what you want.

 

There will be tracking for everything (in theory) so someone made the order to ship to Skoda UK and of course onto you eventually.

 

Hopefully Germany/Factory will be able to issue any coding and hardware changes necessary for this task.

 

It's a nice specification and makes you happy, so hopefully yours for next few years.

 

Subscribed with popcorn to hand.

8 hours ago, IainST said:

The Skoda garage (unsurprisingly) failed to sort the sat nav. They have done a full tech download and are going to send this to Skoda technical about how to do it. 

They have also spotted a number of things that should have been done (engine oil, pollen filter etc) which the garage we bought it from will sort.

 

 

Unlike others who see the spec as a good thing, If I were in your position the alarm bells would be ringing. The Sat Nav doesn't work - we don't know if it ever worked in the UK since new. The engine oil wsn't changed, the pollen filter wasn't changed and when you say 'etc', are you saying there's other concerns too?

 

I wouldn't be touching this car with a barge pole, ( or a didgeridoo which might be more appropriate ). Are we saying Skoda UK registered it to themselves then someone else?  or was it registered to Skoda UK and the registered keeper wasn't the owner?   Sounds to me like the previous driver didn't give a 5hit about it. I'd be rejecting it.

 

Plus the car was sold by a Jaguar dealer?  Someone else better informed than me might be able to answer but how easy is it to 'clock' a Kodiaq? 

 

 

Edited 13 September, 20223 yr by kodiaqsportline

We do not know if the Oil was not changed.   Also no idea if it was. 

We do not know how many miles the car has done since Oil went in at the factory in 2019 and the car went on the road late 2020.

 

@MATTIHOLLHow many miles has it done and when was a Service Carried out according to any Record or Record on the Skoda System?

 

It seems that it is Skoda or a Sloda Dealership that has no Record on the System of an Oil Change done. 

So an assumption has to be made that No oil change has been done.

 

**If the Australian Spec car was on Variable Servicing and has not done over 20,000 miles from November 2020- September 2022 then an Oil & Filter Service or Inspection service was or is due in November unless it is over 20,000 miles. **

 

If over 20,000 miles and no record of the correct Oil & Filter change done with the correct oil & filter than that can invalidate a warranty.

 

No Pollen filter change is due on a car who's PDI was less than 24 months ago and under 20,000 miles.   

Not due if over 20,000 miles, it is a @2 year item. 

 

** A 21-22 month oid Approved Used Skoda might well be sold without an OIl Service or Pollen Filter being changed if under 20,000 miles, 

and they often are. Also 3 year plus ones without them having been Serviced to Manufacturers Recommendations, Guidelines or Schedules, 

ie, Haldex, VAQ, DSG servicing or Brake Fluid replaced.**

 

...........................

How it was with FIXED SERVICING before Skoda UK started showing Oil & Inspection Services & Extended Scope & 3 years then each 2 years.

*That is 2nd Major Service stuff, at a first Major Service as they called it the difference from a Minor / Interim Service was a Pollen Filter replaced.

Now at a Service that is something you get if you pay for it. Not included in the price of an Oil & Inspection Service. 

Edited 14 September, 20223 yr by roottoot

I wonder if there is an further progress with this? Im invested in the mystery now!

Hi all,

Sorry for the silence we have been waiting for various bits of information and dealing with a whole host of issues. 

As an update the car is now confirmed as an import that was built for the Australian Market and has no certificate of conformity for use in the UK.

It is registered with the DVLA but not as an import.

 

Skoda UK confirmed because of this that they were unable to download any UK maps on to sat nav and weren't able to replace the OCU (Onboard Control Unit) to an EU version as they would not be able to code it to the vehicle. 

So it

Hence we are now getting our money back but this leaves us without a car (our part exchange was sold at auction) and we now need to find something similar at very short notice.

They had given us a courtesy car whilst they sorted this but now want it back this week.

So all we have had from this experience is a lot of stress and hassle, we are now out of pocket for the cost of changing insurance, and will be carless.

No idea how we are supposed to find something at such short notice and potentially without a car to go and view anything.

You can understand we are now very cautious about buying something online without seeing it first.

 

Anyway thanks everyone for all your help

 

 

It's a shame how it panned out in the end, I think I mentioned before they wouldn't be able to code it, usual "computer says no!"

 

Best of luck in finding the replacement, hopefully if you can get a VIN number it could be checked, I dare say yours was one in a million event.

 

🤝

55 minutes ago, IainST said:

Hi all,

Sorry for the silence we have been waiting for various bits of information and dealing with a whole host of issues. 

As an update the car is now confirmed as an import that was built for the Australian Market and has no certificate of conformity for use in the UK.

It is registered with the DVLA but not as an import.

 

Skoda UK confirmed because of this that they were unable to download any UK maps on to sat nav and weren't able to replace the OCU (Onboard Control Unit) to an EU version as they would not be able to code it to the vehicle. 

So it

Hence we are now getting our money back but this leaves us without a car (our part exchange was sold at auction) and we now need to find something similar at very short notice.

They had given us a courtesy car whilst they sorted this but now want it back this week.

So all we have had from this experience is a lot of stress and hassle, we are now out of pocket for the cost of changing insurance, and will be carless.

No idea how we are supposed to find something at such short notice and potentially without a car to go and view anything.

You can understand we are now very cautious about buying something online without seeing it first.

 

Anyway thanks everyone for all your help

 

 

 

That's a shame but I have to say I'd be arguing that finding a replacement is their issue not yours as clearly they have been trying to sell a vehicle in the UK that technically is illegal to use in the UK as it has no certificate of conformity.  You've purchased in good faith and they've ballsed up so it should be up to them to sort it out by finding you another similar vehicle and, as they have now sold your old car at auction, providing you with a curtesy car until such time as theyhave done so.

What a crazy story. I do wonder how it ended up on the U.K. market and who registered it as a U.K. car. Whether it was Skoda or a dodgy import after the fact 

1 hour ago, skomaz said:

 

That's a shame but I have to say I'd be arguing that finding a replacement is their issue not yours.

 

Argue all you want, the law only states they provide a full refund. ( The garage may have been duped themselves but that's of no concern to OP ).  Suppose you could argue for out-of-pocket expenses such as the money to cancel the insurance but that's minimal and if the garage say no then it gets messy. Just not worth it for the sake of a few quid.

 

I'm surprised they didn't try to benefit from this by offering   the OP one of their other cars.

 

2 hours ago, IainST said:

we now need to find something similar at very short notice. No idea how we are supposed to find something at such short notice and potentially without a car to go and view anything.

You can understand we are now very cautious about buying something online without seeing it first.

 

Why is that a problem? There's loads of 2020 SE-L cars out there + you don't have a trade-in so that's to your advantage too.

 

If you buy an approved used car from a Skoda dealer what's to worry about? Or rather that's about as safe as you can get.

 

If you're thinking approved used 2020 SE-L's are too expensive or cost significantly more than the car you purchased from Jaguar, then lesson learned - if the price of a car seems too good to be true, it usually is.

 

It should never have been registered with the DVLA without a certificate of conformity, the dealer should not have sold it at auction either but we are talking about the motor trade here.

 

Whether you feel you have anything to gain by contacting the DVLA and letting them know I don't know, it's a shame it could not have been done before they shifted it via the auction.