Thanks, I'm not brave enough to remove the screen but will keep that it mind, maybe there is someone I can pay to do it, still waiting to get in touch with the dealer it's a nightmare.

Did anyone find a solution to this problem? How are your cars infotainments doing now its warmer again?
I drive 2020 Octavia and the infotainment switches on when the car is locked. Not cool when it turns on in the middle of night and drains the battery.

Edited 16 May16 May by jenny12

4 hours ago, jenny12 said:

Did anyone find a solution to this problem? How are your cars infotainments doing now its warmer again?
I drive 2020 Octavia and the infotainment switches on when the car is locked. Not cool when it turns on in the middle of night and drains the battery.

I take it you've read through many posts on here detailing these issues. I'm not sure software updates alone can help fix your problem, from what I gather a new screen (head unit) is needed, which isn't a cheap fix unfortunately.

Hi everyone,

I just wanted to thank the user omeromeryigit.

Their solution of disconnecting the touch power button and the volume bar was the definitive one.

After searching all over the internet and insisting at the official dealership, the only apparent solution was to replace the screen with a new one. 1500 euros and several weeks with the vehicle out of commission waiting for the new screen to arrive.

Thanks to this thread and omeromeryigit's suggestion, I dared to remove the screen and disconnect the touch power button. Amazingly, despite my fears, it was all very easy and quick to do.

Now everything works correctly (except for the aforementioned power button - I wasn't using it - and the touch volume bar - I control it from the steering wheel).

I saved 1500 euros and everything was solved in just 30 minutes.

Go for it!

On 16/05/2026 at 22:04, scotthugh3s said:

I take it you've read through many posts on here detailing these issues. I'm not sure software updates alone can help fix your problem, from what I gather a new screen (head unit) is needed, which isn't a cheap fix unfortunately.

2 minutes ago, josecarlossala said:

Hi everyone,

I just wanted to thank the user omeromeryigit.

Their solution of disconnecting the touch power button and the volume bar was the definitive one.

After searching all over the internet and insisting at the official dealership, the only apparent solution was to replace the screen with a new one. 1500 euros and several weeks with the vehicle out of commission waiting for the new screen to arrive.

Thanks to this thread and omeromeryigit's suggestion, I dared to remove the screen and disconnect the touch power button. Amazingly, despite my fears, it was all very easy and quick to do.

Now everything works correctly (except for the aforementioned power button - I wasn't using it - and the touch volume bar - I control it from the steering wheel).

I saved 1500 euros and everything was solved in just 30 minutes.

Go for it!

Was your problem only switching on when car was locked or did you also expirience "ghost touches" (random cliks on display when in car)?

600€ for a new display

Edited 20 May20 May by jenny12

3 minutes ago, josecarlossala said:

Hi everyone,

I just wanted to thank the user omeromeryigit.

Their solution of disconnecting the touch power button and the volume bar was the definitive one.

After searching all over the internet and insisting at the official dealership, the only apparent solution was to replace the screen with a new one. 1500 euros and several weeks with the vehicle out of commission waiting for the new screen to arrive.

Thanks to this thread and omeromeryigit's suggestion, I dared to remove the screen and disconnect the touch power button. Amazingly, despite my fears, it was all very easy and quick to do.

Now everything works correctly (except for the aforementioned power button - I wasn't using it - and the touch volume bar - I control it from the steering wheel).

I saved 1500 euros and everything was solved in just 30 minutes.

Go for it!

Hi,

I'm not brave enough to do so myself, so I'm having a car audio specialist disconnect it on Friday.

Once it's disconnected, with the unit on presumably, is it still possible to reboot/update the system?

Or, apart from the useless(!) volume bar & the power button not working, is there any other disadvantage?

Edited 20 May20 May by alb78
Useful should have been useless

30 minutes ago, jenny12 said:

Was your problem only switching on when car was locked or did you also expirience "ghost touches" (random cliks on display when in car)?

600€ for a new display

Hello

I was experiencing phantom touches both with the car turned off and locked, and with the vehicle running.

33 minutes ago, alb78 said:

Hi,

I'm not brave enough to do so myself, so I'm having a car audio specialist disconnect it on Friday.

Once it's disconnected, with the unit on presumably, is it still possible to reboot/update the system?

Or, apart from the useless(!) volume bar & the power button not working, is there any other disadvantage?

Honestly, it's really easy following the instructions in this thread. There are no additional problems with the power button and volume rocker.

4 minutes ago, josecarlossala said:

Hello

I was experiencing phantom touches both with the car turned off and locked, and with the vehicle running.

I'm going to try this and hope it will fix the problem. Thank you! The only issue I see with this is that we wont be able to do a hard reset anymore. I usually control the volume on steering wheel too.

On 20/05/2026 at 09:07, jenny12 said:

Was your problem only switching on when car was locked or did you also expirience "ghost touches" (random cliks on display when in car)?

600€ for a new display

I didn't experience these issues myself fortunately, but have read through countless posts on here from those who did. And yes, it would seem ghost touches is quite a common symptom of the problems some people had or are still having.

Just depends on whether or not you think 600€ is worth it, to stop the hassle. That is actually cheaper than I'd thought it would be

I have just disconnected the touch bar/volume slider using the instructions from this forum. So far it has fixed the issue.

If it helps the exact steps I followed were:

1. Remove long trim piece underneath screen. Start from the edge of the passenger side and pry the trim upwards. Each clip will then release with a bit of pressure.

2. Remove the cover from the rear of the screen. This for me was the most difficult part. What worked was to gently pry one of the edges up and rock my pry tool up and down slightly until it unclipped.

3. Unscrew the screen. 4x T20 screws holding it to the dash.

4. Pull the screen forwards and tilt it down to gain access to the back. Unscrew the metal back cover of the screen.

5. Without disconnecting anything, move the metal cover back and slide towards the dash along the cables. I.e. do not disconnect the two cables.

6. Ensure the radio is currently playing (i.e. screen and media are ON)

7. With the radio playing, identify the touch bar power ribbon using the images in this thread. Flip up the black catch holding the ribbon in and disconnect the ribbon.

8. Ensure the radio is still playing and screen is still on.

9. Reassemble

Hope that helps!

A helpful summary. Printed with a couple of the photos in my glovebox ready for the point I can't put up with the weirdness anymore.

Had the same problem with phantom touch and stuff. Thought dealer changes Display but I was told there is MIB Software 1999 which will be updated. I thought 1989 was the latest Version? Tomorrow I will get the car back.