1.8TSI and 2.0TSI engine failures

[AJ7788]

Another 2.0L VrS failure...

2010 FL, 37,000 miles, full Skoda service history.

Got to work yesterday morning as normal, came out at lunchtime to get something to eat, engine just sounded like it was turning over without firing - engine management and EPC lights on !

Called AA and their diagnostics pulled up codes P2015, P2296. AA guy said it sounded like there was no compression (heart sinks!!!). Got the car recovered to local Skoda dealer who called me later in the afternoon to tell me the timing chain had jumped.

At this point I reminded the dealer to check their service record for my car as I left it with them in January 2014 ? (need to check date) to check for this very problem after reading these threads and having the odd rattly start. The car was returned at the time with no faults found! The dealer at the time said he was unaware of any failures, issues with the tensioner and didn't know of any revisions. He pretty much implied not to believe what you read on the Internet!

After I explained about the above service visit, I was called back a few minutes later to be told that Skoda would make a 'contribution' to the repairs but they needed my authority to start the strip down. I have told the dealer to explain the scale of the contribution before anything is touched (waiting to hear back this morning).

In the meantime, exploring legal side as the car is fully serviced by them and I have told them I was worried this may happen due to the cars rattly start (normally after standing for a while but intermittent).

 

Good luck, hope you get it resolved quickly and easily.

[JM VRS]

As above, good luck with the fixing. Have you got a warranty on the vehicle?

 

This happened to me in the last few weeks and it literally can just happen without any signs or notice, so it can't be pre-diagnosed. Mine happened when i turned it on so that will tell you how crazy it is...

 

 

It's not possible to predict these failures. However there most certainly were revised chains and tensioners in January. There have been several revisions, although if you've been following this thread you would have know that already. Your only option would have been to have it changed as a preventative measure, which given it was rattling I would have done personally. You may be able to argue that you reported the rattly starts and perhaps the dealer should have advised you to have the parts replaced as the rattling isn't normal, but to be fair to the dealer if they hadn't seen any failures before they were probably working in your best interest. Ordinarily a bit of a chain rattle now and again at start wouldn't be such a big deal, and I can understand them saying it was OK. it's just that these engines are a cause concern but if they weren't aware it's not their fault. Perhaps if they had looked in to it a bit more they would have found that the parts have been revised, and that SUK have paid out for previous claims so maybe you can point that out. Good luck with this, I hope you get a positive outcome.

 

Update from Skoda.

 

I received a call from the Service manager this morning at 9:00am on the dot. He explained that he had put all of my car details (age, mileage, service history I guess) into a 'calculator' from Skoda UK and this results in Skoda offering a goodwill contribution of 100% on parts (new engine) leaving me the labour charges to pay for.

 

He told me the total cost of the works is just under £5,800 with the engine cost alone coming in at £4,500 (which they are covering). The verbal quote for the labour is just over £1,300.

 

They had an engine on 'the system' which they have booked and will hopefully be at the Dealer on Saturday. The garage confirmed that this engine would have the most up-to-date tensioner !

 

I'm somewhat relieved that Skoda are contributing 100% parts cost but still p****d that this has happened. I have asked them to review their £1,300 labour cost based on the fact I took the car to them in January, explained my fears, and got no joy.

[willdaVRs]

Wonder if skoda have refused any contributions once this has been reported to them

[JB-)]

Update from Skoda.

 

I received a call from the Service manager this morning at 9:00am on the dot. He explained that he had put all of my car details (age, mileage, service history I guess) into a 'calculator' from Skoda UK and this results in Skoda offering a goodwill contribution of 100% on parts (new engine) leaving me the labour charges to pay for.

 

He told me the total cost of the works is just under £5,800 with the engine cost alone coming in at £4,500 (which they are covering). The verbal quote for the labour is just over £1,300.

 

They had an engine on 'the system' which they have booked and will hopefully be at the Dealer on Saturday. The garage confirmed that this engine would have the most up-to-date tensioner !

 

I'm somewhat relieved that Skoda are contributing 100% parts cost but still p****d that this has happened. I have asked them to review their £1,300 labour cost based on the fact I took the car to them in January, explained my fears, and got no joy.

 

Well, at least you've got something which is good news. In reality it's the difference between spending £600-800 for a preventative fix before, or the £1300 you're going to spend now. On the plus side now, your entire engine will be new and have a 2 year warranty.

[sdwilliams72]

It stinks doesnt it.

 

If they are providing an engine at no charge then surely that is an admission of a fault? 

 

I'd be looking to fight...

[willdaVRs]

Decided to contact SUK to discuss this problem. Wouldn't admit or deny this as being known to them. Asked if they would pay for a revised tensioner/timing chain to be fitted to car. No was the answer but you know what they say, if you don't ask.... Was told the fault would firstly have to occur before any goodwill co sidered and certain criteria would have to be met which apparently I don't meet. Car was bought second hand from a car supermarket (local skoda dealer didn't have one in at the time) and it doesn't have a FSSH. after tomorrow it will have had 3 skoda services and 1 VAG specialist.

Since my ownership all services and mots have been done by the local skoda dealer. If I'm told I don't meet loyalty criteria why do I pay there prices?

Rant over

Edited 13 November, 2014 by willdaVRs

[willdaVRs]

Double post

Edited 13 November, 2014 by willdaVRs

[Norco]

Might be worth checking on the warranty on the new engine. Some one mentioned earlier that if you do not pay towards the repair then there is not a warranty on the work. I do not know if this applies if you pay labour but not parts. Might just be worth asking as a £1 contribution to the parts would be worth the warranty.

 

Glad to hear they have given a 100% contribution. Like JB says, there is potentially some comfort for others in the fact that not getting the tensioner replaced and saving the £850ish cost to do it, is a £450 gamble rather than the full cost of the engine (provided criteria are met). Sorry to hear the labour costs are not being covered in full too. You have to hope the latest version is now solid, with the inclusion of the peg to stop it retracting it sounds a lot more beefy.

Edited 13 November, 2014 by Norco

[JB-)]

Might be worth checking on the warranty on the new engine. Some one mentioned earlier that if you do not pay towards the repair then there is not a warranty on the work. I do not know if this applies if you pay labour but not parts. Might just be worth asking as a £1 contribution to the parts would be worth the warranty.

 

That's a good point, I hadn't thought of that. Definitely worth checking that there will be warranty on it, and paying a small contribution if needs be.

[hmmmm]

Doubt very much Skoda UK will pay out before it dies.

I am getting mine replaced to latest revisions on the 5th of January and cost is £640.73 inc VAT and fitting.

When was the last revision and has there been any failures on that?

If so i don't see the point in paying for the latest revision if it could still fail.

[AJ7788]

When was the last revision and has there been any failures on that?

If so i don't see the point in paying for the latest revision if it could still fail.

 

I don't believe there has been any failures on the latest revisions.

 

Cam chain 06H 109 158 M - has now superseded to 06K 109 158 AD

Cam tensioner 06H 109 467 T - has now superseded to 06K 109 467 K

Chain 06H 109 158 N - remains the same

Tensioner 06H 109 467 L - has now superseded to 06H 109 467 AE

 

Not sure on the dates these were last revised, think it's posted on this thread a few pages back.

 

My car is almost on 55k miles now and so far (touch wood) I haven't had any issues. Rather safe than sorry and the main reason I'm getting it done is because I'm having some work done at Shark Performance so would rather have a solid starting point

[Norco]

Its too soon to tell if the new revision has rectified the problem as there will be few cars reaching the mileage with that version yet. Apparently design is much better though. 

[stever750]

FWIW, I've just rolled past 57k on my 2.0T vRS, which was remapped in Mansfield at 1200 miles 18 months ago. Nothing untoward has happened to it, oil change every 10k main dealer service more for the warranty goodwill than any technical reason, plus I want them to give me a good deal on a part ex soon..... I haven't really spared the engine either, my driving style isn't sophisticated, it's a rather digital on/off so the engine has been tested properly, including several 150mph+ runs in Germany this year according to Mr Satnav. It rarely uses oil, the harder I drive it the less it uses. It's easily the most reliable / fast / sensible / boring car I've owned, but I have an affection for it (that increased significantly after I fitted the H&R rear anti-roll bar). 

[JM VRS]

Well here's the latest. Got my VrS back from the dealer today. As I said in my earlier post, I was still pretty narked at having to fork out for the labour costs of the new engine install at £1300+. The dealer said he'd "see what he could do" to get the cost down a bit but didn't sound convincing. As Skoda quickly offered the 100% on parts, I took this as an admission of guilt and yesterday contacted Skoda UK customer service to see what their take on the labour situation was. I received a call back from a customer relations manager today who took all of my details etc and said he'd see what he could do. This afternoon, the dealer called to say the car was ready for collection and that Skoda were stumping up 50% of the labour cost. RESULT!

In summary, I'm not happy that I ended up in this replacement engine situation but can't fault Skoda for turning it round so quickly. My advice for anyone else in this situation is to tackle both dealer and Skoda UK to get resolution.

[Auric Goldfinger]

Result, well done Sir. One thing I would do is find out what warranty the Engine has. All parts fitted, for which you make a contribution to the cost, if only a pound are covered for 2 years Parts and labour. You haven't actually made a contribution to the Engine, only the labour so is the engine covered for 2 years ?

 

Worth asking and getting it in writing

 

Just a thought..................

[FLAPPERJACK7]

You had a good result I think. In my opinion it's down to having a full Skoda service history. Well done.

[stever750]

Agree, in these situations having had all your servicing done at the same dealer helps your position significantly

[sdwilliams72]

Well done, still a shame that you have had to cover part of the costs, but it was worth pushing a little.

Glad you got a better result

 

Steve

[FLAPPERJACK7]

Result, well done Sir. One thing I would do is find out what warranty the Engine has. All parts fitted, for which you make a contribution to the cost, if only a pound are covered for 2 years Parts and labour. You haven't actually made a contribution to the Engine, only the labour so is the engine covered for 2 years ?

Worth asking and getting it in writing

Just a thought..................

I would like to know that answer. As Auric says you have not contributed to the part's cost so it's a big question mark.

[DavidSR]

Just to add to what Stever750 said, my 59 plate TSI is coming up to 48k now and has been fine also (touch wood). Only difference is I have mine of variable with an interim oil change by myself in between. Car has been running a stage 1 Bluefin for the last 2 and a bit years too. Mine has a little easier life than his though as it barely goes above 80mph but it's taken through the rev range enough!

[stever750]

I rarely take it beyond 5500 as no point.

[blackspaven]

Blimey, mine only occasionally nudges 4000!

 

...and that's usually when I'm not paying attention!

Edited 20 November, 2014 by blackspaven

[stever750]

Blimey, mine only occasionally nudges 4000!

...and that's usually when I'm not paying attention!

From below, or above!

[MadHATR]

When was the last revision and has there been any failures on that?

If so i don't see the point in paying for the latest revision if it could still fail.

I see your point, but can I suggest another way of looking at it?

 

The original chain assembly (chain, tensioner, guides) appears to last to about 35K, after that you're getting onto thin ice, even if the new assembly is as bad as the original, you'll get at least another 35K miles before it goes bang.

 

For me, I decided to change my chain assembly and enjoy the car while watching the increasing numbers of cars ( 7 since I changed mine) go bang while people ignore the problem.

 

So worst case - when the 'new' assembly hits 35K miles I'll swap it again, best case - the 'new' assembly proves good and I can choose to leave it to maybe 70k miles, but it does give me options.

 

For what it's worth, I've moved my service back to 10k miles fixed and I might yet change oil and filter at 5k - it's cheaper than paying £1300 - £6000 for a new engine.

 

"you pays your money and you takes your choice"

[stever750]

Crikey. Why not just change your car??