Overheating!

[Gabbo]

I wonder whether it is just the water pump causing your problem & not perhaps an air locking in the system or the cooling fan not running.

I've not heard of anyone on the forum having persistant symptoms as you mentioned although one would assume when the sleave is completely stuck the temperature will never reduce.

I drove for perhaps 1 month between when the first symptoms appeared, having the garage check it out & when the parts arrived for replacement.

It only ever occured once each drive during this time & continued to be fine for the rest of the journey.

 

Hopefully you are up & running again quickly.

Let us know what they say when you pick it up.

[OctaviaJo]

Update:

 

I've heard back from Underwoods, apparently it is the 'known' issue with the water-pump.  They are contacting Skoda to see if they will offer me some 'goodwill' towards the cost even though the car is bit beyond warranty.  Then they will order part - at the moment I am looking at Tuesday evening for earliest repair as we are now into the weekend in terms of getting the part send.  Still at least they were able to take it in the day after I called which was hugely useful.

 

Gabbo, as you note above I reckon my 'sleeve' was in a fully stuck position and that was perhaps why the temperature didn't ever reduce on the trip - I certainly don't think I could have driven mine for a month - the trip to the garage was the first trip following the first manifestation of the problem and as I noted above I had huge issues even doing the 20 mile trip to the garage.  Fingers crossed that I might get some money off - it's good that the garage are asking for me.  I just hope that Skoda changed the design of the system following the problem being identified and that they can now fit an updated design of pump - I don't know how these things work, modern engines seem very precisely made and I just hope that it is not a scenario where the only thing that fits is an originally designed pump.

[jordy_wd]

28 minutes ago, OctaviaJo said:

Update:

 

I've heard back from Underwoods, apparently it is the 'known' issue with the water-pump.  They are contacting Skoda to see if they will offer me some 'goodwill' towards the cost even though the car is bit beyond warranty.  Then they will order part - at the moment I am looking at Tuesday evening for earliest repair as we are now into the weekend in terms of getting the part send.  Still at least they were able to take it in the day after I called which was hugely useful.

 

Gabbo, as you note above I reckon my 'sleeve' was in a fully stuck position and that was perhaps why the temperature didn't ever reduce on the trip - I certainly don't think I could have driven mine for a month - the trip to the garage was the first trip following the first manifestation of the problem and as I noted above I had huge issues even doing the 20 mile trip to the garage.  Fingers crossed that I might get some money off - it's good that the garage are asking for me.  I just hope that Skoda changed the design of the system following the problem being identified and that they can now fit an updated design of pump - I don't know how these things work, modern engines seem very precisely made and I just hope that it is not a scenario where the only thing that fits is an originally designed pump.

 

Yes they changed the design of the pump slightly so the issue shouldn’t happen again after repair.

[OctaviaJo]

Yes they changed the design of the pump slightly so the issue shouldn’t happen again after repair.

 

Excellent news, thank you.

[Gabbo]

Yes, if you look up in the thread there are some pictures.
The design of the sleave changed from plastic to metal I think so it is less affected by teh temperature.

[OctaviaJo]

Finally got the car back today :-D

 

Underwoods managed to speak to Skoda and Skoda volunteered the £90 diagnostic (I actually don't know how essential a diagnostic was - I had told them what the problem was likely to be!  However, despite this apparently it had one), they also offered 50% of the labour costs and 70% of the cost of the parts.  Better than the proverbial poke in the eye with a sharp stick.  I was also getting it fully serviced too as it was also due literally on the day the pump expired, I know what the service was going to cost and in total the additional work for the pump looks like it cost £255 inc. VAT.  That seems to compare well with the other reports on this thread so I guess I am relatively pleased with the outcome and have to give a big thumbs up to Underwoods Colchester for fitting me in the day after the pump went.   

 

Back up and driving again - Hurray!

[shenendor]

I have a Sept 2014 2L Tdi L&K which overheated a week last Monday after about 12 miles inc two stops.  (6 and a half months out of warranty, 53000 miles). After looking under the bonnet and everything seeming ok the temperature stayed at 90 on restart and for the rest of the journey - another 6 miles. On the return trip it again started to rise but dropped back when I eased off. Spoke to Skoda at Rainworths, Mansfield who immediately said they thought they knew what was the problem and set up a diagnostic check. On further discussion they intimated there could be a goodwill contribution of between 50 and 70% "by the dealer" although I didn't believe that and I thought it would probably come from Skoda in the end. During the last 9 days the temperature gauge occasionally crept above 90 but always went back quickly. 

The check confirmed the water pump problem which was changed yesterday along with the timing belt and pulleys at my request and I got  "goodwill contributions" of 50% labour and 70% on parts excluding of course the timing belt.

I asked to see the old pump but he said it would have been packed for return by then!! I also asked what caused the problem. You'll like this - he said it was the water!!! Because it presumably was hard, when its hot then deposits occur (of calcium like on kettles?) and the sleeve stuck. They now use distilled or maybe de-ionised water he said. Can any of you techies out there confirm this or otherwise. I suppose its possible but surely the designers would take account of that and the new pump has certainly got the later part number mentioned in earlier posts (ending in "L"). With the convoluted and somewhat unlikely explanations and, to some extent, evasiveness on the contributions I'm beginning to wonder what the real truth of the problem is. Does anyone know for sure?

[jordy_wd]

5 minutes ago, shenendor said:

I have a Sept 2014 2L Tdi L&K which overheated a week last Monday after about 12 miles inc two stops.  (6 and a half months out of warranty, 53000 miles). After looking under the bonnet and everything seeming ok the temperature stayed at 90 on restart and for the rest of the journey - another 6 miles. On the return trip it again started to rise but dropped back when I eased off. Spoke to Skoda at Rainworths, Mansfield who immediately said they thought they knew what was the problem and set up a diagnostic check. On further discussion they intimated there could be a goodwill contribution of between 50 and 70% "by the dealer" although I didn't believe that and I thought it would probably come from Skoda in the end. During the last 9 days the temperature gauge occasionally crept above 90 but always went back quickly. 

The check confirmed the water pump problem which was changed yesterday along with the timing belt and pulleys at my request and I got  "goodwill contributions" of 50% labour and 70% on parts excluding of course the timing belt.

I asked to see the old pump but he said it would have been packed for return by then!! I also asked what caused the problem. You'll like this - he said it was the water!!! Because it presumably was hard, when its hot then deposits occur (of calcium like on kettles?) and the sleeve stuck. They now use distilled or maybe de-ionised water he said. Can any of you techies out there confirm this or otherwise. I suppose its possible but surely the designers would take account of that and the new pump has certainly got the later part number mentioned in earlier posts (ending in "L"). With the convoluted and somewhat unlikely explanations and, to some extent, evasiveness on the contributions I'm beginning to wonder what the real truth of the problem is. Does anyone know for sure?

 

Do you mind me asking how much it was for all the work including new belt?

 

I'm not too sure on the water comment but I think it's a design fault more than the hardness of the water. The additives in the coolant will account for hard water surely. The new coolant expansion tanks also contain silicate in order to prevent corrosion. I know this is a separate issue, but given this level of prevention I would say water hardness has been accounted for in the design of the engine/coolant etc.

[shenendor]

Water pump: Labour + parts £229.96 Inc discount of 50% labour and 70% parts

Timing belt parts (no labour, no discount): £188.84

I find the suggestion that the water is the problem astonishing. As you say, because its a closed system then you would have thought there was enough nous in the design specialists to come up with a water specification to cope with any potential problems. The fact that the pump has a revised part number suggests it's been modified, presumably to overcome the sticking problems. I also asked how  the sleeve was controlled, the reply being via some sort of bimetal thermostat type device. I wonder if they really know.

I might go back to them or even direct to Skoda to satisfy my curiosity (perhaps its just my OCD!)

Edit: Labour discount should have read 50% - sorry re typo

Edited 30 March, 2018 by shenendor
Typo

[jordy_wd]

39 minutes ago, shenendor said:

Water pump: Labour + parts £229.96 Inc discount of 50% labour and 70% parts

Timing belt parts (no labour, no discount): £188.84

I find the suggestion that the water is the problem astonishing. As you say, because its a closed system then you would have thought there was enough nous in the design specialists to come up with a water specification to cope with any potential problems. The fact that the pump has a revised part number suggests it's been modified, presumably to overcome the sticking problems. I also asked how  the sleeve was controlled, the reply being via some sort of bimetal thermostat type device. I wonder if they really know.

I might go back to them or even direct to Skoda to satisfy my curiosity (perhaps its just my OCD!)

Edit: Labour discount should have read 50% - sorry re typo

 

Mine was in and around that mark too. Big lump of a bill but at least that's piece of mind for another few years!

[henryg40]

So now I've just joined the overheating club. Car overheated on Saturday so got the car recovered to Lister Skoda in Coventry. It did seem odd that the header tank was stone cold despite the overheating warning and there was minimal coolant flow so quickly found myself on this thread and therefore managed to diagnose the problem before delivering the vehicle to Skoda.

 

Skoda reported back that "the electronic water pump was broken" despite it being belt driven. I asked how it was broken and they told me it was leaking, which it wasn't as this was checked before taking the car there.

 

Now they've charged me £489 to repair it and have offered 10% goodwill on the water pump and we have still ended up at the same total price shown on the Skoda website for this job. Told me they've spoken to Skoda and there is no goodwill available on this issue in 2018 despite you guys above me receiving way more than 10%. They're saying that the cambelt and water pump are due every 4 years so this should be down to routine maintenance 

 

I'm really not happy as I pay the premium to get the work done at a dealership and I don't feel like there are now any benefits if they can't take responsibility of their own badly designed parts. 

 

 

[Gabbo]

33 minutes ago, henryg40 said:

So now I've just joined the overheating club. Car overheated on Saturday so got the car recovered to Lister Skoda in Coventry. It did seem odd that the header tank was stone cold despite the overheating warning and there was minimal coolant flow so quickly found myself on this thread and therefore managed to diagnose the problem before delivering the vehicle to Skoda.

 

Skoda reported back that "the electronic water pump was broken" despite it being belt driven. I asked how it was broken and they told me it was leaking, which it wasn't as this was checked before taking the car there.

 

Now they've charged me £489 to repair it and have offered 10% goodwill on the water pump and we have still ended up at the same total price shown on the Skoda website for this job. Told me they've spoken to Skoda and there is no goodwill available on this issue in 2018 despite you guys above me receiving way more than 10%. They're saying that the cambelt and water pump are due every 4 years so this should be down to routine maintenance 

 

I'm really not happy as I pay the premium to get the work done at a dealership and I don't feel like there are now any benefits if they can't take responsibility of their own badly designed parts. 

 

Have you tried contacting Skoda UK directly?

I had my pump replaced in January this year & Skoda Suisse paid 50% after a 10s phone call from the dealer.

 

Originally they said they wouldnt offer anything because it wasnt service at Skoda but then I commented that its been serviced every year at the same garage since new.

He checked again & confirmed this was true, then Skoda offered 50%.

 

[henryg40]

I will call them today, I'm really not happy with the level of information I've received and the pressure I've been put under to get it fixed

[Ootohere]

This will be concerning TSI's and eventually Skoda, VW, SEAT will get a mention, service campaign in other world regions.

Vorsprung Durch Technik.   Ssshhhh say nothing.

http://briskoda.net/forums/topic/448894-audi-coolant-pump-recall 

[andybeez]

Son's VRS on 45K overheated, left it 10 minutes, cooled down and drove OK. Spoke to Skoda who confirmed the water pump has a slide that can stick intermittently in the closed position hence no water flow. Luckily he still had a weeks warranty left so was repaired in a couple of days. No further problems.

[Gabbo]

This is the pain with the water pump issue.

It occurs around the time/distance when most people are just coming to or just out of the 3-year warrenty.

 

In Switzerland we only have 2-years as standard but Skoda did contribute half to the cost.

Lesson learned for next time, the factory warrenty extension isnt bad for a few hundred quid a year.

[Sec8200]

Does anyone has information since when the new 'improved' pump is being used in production?

 

My car is 2016 year week something like 20+

[jordy_wd]

I think I read it was Jan 2015 so you’re well clear!

[Jono]

I had this happen to me last week and haven't used the car much since (Motorbike weather)

 

Temp shot up to 135, red warning and an alarm.

 

Coasted to a stop, opened up Torque app and coolant temp was already rapidly dropping. Oil temp was fine (reassuringly)

No fault code logged in Torque app, but no VCDS to check.

 

Now I have a month or warranty left and a service due where I want to raise this, get it logged and replace the pump.

 

Whats the best technique to provoke a repeat, so I can get photographic evidence in case they are ****y about it?

[MoggyTech]

3 minutes ago, Jono said:

I had this happen to me last week and haven't used the car much since (Motorbike weather)

 

Temp shot up to 135, red warning and an alarm.

 

Coasted to a stop, opened up Torque app and coolant temp was already rapidly dropping. Oil temp was fine (reassuringly)

No fault code logged in Torque app, but no VCDS to check.

 

Now I have a month or warranty left and a service due where I want to raise this, get it logged and replace the pump.

 

Whats the best technique to provoke a repeat, so I can get photographic evidence in case they are ****y about it?

Bottom line is Skoda know about this problem, as they manufactured a revised pump. If they refuse to help, ask why a revised part was made, then point them to the main thread on here about overheating issues.

[cezar]

After you start the engine (the engine is cold) you should drive directly to outside of the town. The car should be permanently in speed (not to stay at the traffic lights). After 10 minutes the water will be at 130'. At least that way was in my case. 

[Igdos]

For me it consistently happened at the same point on the commute - about 10 minutes in on a straight, uphill section of dual carriageway when the engine was under a consistent, decent load. Mine is 2013 1.6 TDI - this happened about 6 or 7 times in 2016 out of warranty and then seemed to fix itself! It didn’t happen again ever since and I recently had a scheduled water pump/cam belt change at 90k miles.

[toni8b]

Anybody got a picture of overheat warning that appears on maxidot?

 

This happened to me yesterday but my mobile phone was out of hand unfortunately.

 

"Engine overheat. Stop! Owner's manual!"

[toni8b]

Wooa..

 

Today I went on the highway, oil temperature was about 80°C as the car was warming up, my cruising speed was about 120km/h, and suddenly coolant temperature started climbing from normal 90°C, to almost red. I took out my phone and started filming, as I was sure I was going to see Engine Overheat error again, but it didnt happen this time, and the coolant temperature quickly went back to 90°C again in a minute or so. I have never seen coolant needle doing this before. I am visinting a dealer this week to see if they can get some error hopefully as I am still under warranty.

[toni8b]

I have visited the dealer and the good news is that they found water pump is faulty and will be changed under warranty.

 

It looks like my car has all the known faults, I have changed dsg shifter, water leaking door seals, now water pump, whats next?