Mine was fine for the past 3 month after having a firmware update. The SOS pop pop issue has gone away but roll on a bit of sun and warm weather and the Infotainment has been going crazy with turning itself off and on whilst the car is on the drive and pressing itself whilst on a journey. Driving me mad.  From looking at the forum no one has successfully managed to have it 'fixed' fully.  Madness to me how VW group aren't owning up to an issue. 

1 hour ago, rattlehead said:

Mine was fine for the past 3 month after having a firmware update. The SOS pop pop issue has gone away but roll on a bit of sun and warm weather and the Infotainment has been going crazy with turning itself off and on whilst the car is on the drive and pressing itself whilst on a journey. Driving me mad.  From looking at the forum no one has successfully managed to have it 'fixed' fully.  Madness to me how VW group aren't owning up to an issue. 

Well but at least they are not having enough of money from selling cars to owners they need also money for additional functions etc. Thats why they will lose on market against Chinese cars.. 

 

I am very unhappy with this new Octavia and software. 

 

When i apply also handbrake i am receving message about handbrake error and was already thinking about selling car, because this cannot be happening. They are receiving a lot of money from us but returning so little. 

Well my system is due to be upgraded and thoroughly tested as it throws up oddities. So they've also done a diagnostic scan and there's a few faults that only a master technician can resolve. 

 

They've also found the virtual pedal sensor and module isn't working so needs to be replaced and done, so it goes back in on September 11th for 6hrs to have all of the updates & repairs done. 

Edited 23 August, 20241 yr by TheWanderer

More trouble again with the radio starting spontaneously when the car was locked!

Yesterday was quite hot in the afternoon and, as usual, I had a silver windscreen shade in place in the car together with a thick cloth covering the infotainment screen, hoping to keep the internal temperature of the car relatively low, as, as I’ve mentioned in earlier posts, high temperatures seem to trigger the fault.  Unfortunately I’d forgotten to leave the windows open a bit, and that seemed enough to raise the temperature to the point where the radio came on and the volume started to climb.  Fortunately, unlike the situation in June, I was able to switch the infotainment screen off and, by leaving the windows open a bit, the radio didn’t come on again.   

In exasperation I phoned Skoda UK on 0333 003 7504, and received a lot of help from a very sympathetic Skoda agent.  I told her this problem had been going on for years so she raised a case number on my behalf and advised me, if possible, to video the infotainment screen, with audio, when the fault reoccurred and then book the car in to my local Skoda dealer.   They would then liaise with the Technical Team based in the Czech Republic and determine the next best course of action.  
Frustratingly the OBD on the Octavia can’t store a record of faults.  It only shows what’s wrong with the car if the fault exists when the diagnostic device is plugged into the OBD socket, hence the need to video the infotainment system when it goes haywire.

Unless the UK weather gets really hot again, this fault might not recur for some time.  Meanwhile I’ll just have to wait and see how things pan out, camera at the ready!  I’ll do another post if I have some success (or not!).

 

29 minutes ago, ChubbsH said:

More trouble again with the radio starting spontaneously when the car was locked!

Yesterday was quite hot in the afternoon and, as usual, I had a silver windscreen shade in place in the car together with a thick cloth covering the infotainment screen, hoping to keep the internal temperature of the car relatively low, as, as I’ve mentioned in earlier posts, high temperatures seem to trigger the fault.  Unfortunately I’d forgotten to leave the windows open a bit, and that seemed enough to raise the temperature to the point where the radio came on and the volume started to climb.  Fortunately, unlike the situation in June, I was able to switch the infotainment screen off and, by leaving the windows open a bit, the radio didn’t come on again.   

In exasperation I phoned Skoda UK on 0333 003 7504, and received a lot of help from a very sympathetic Skoda agent.  I told her this problem had been going on for years so she raised a case number on my behalf and advised me, if possible, to video the infotainment screen, with audio, when the fault reoccurred and then book the car in to my local Skoda dealer.   They would then liaise with the Technical Team based in the Czech Republic and determine the next best course of action.  
Frustratingly the OBD on the Octavia can’t store a record of faults.  It only shows what’s wrong with the car if the fault exists when the diagnostic device is plugged into the OBD socket, hence the need to video the infotainment system when it goes haywire.

Unless the UK weather gets really hot again, this fault might not recur for some time.  Meanwhile I’ll just have to wait and see how things pan out, camera at the ready!  I’ll do another post if I have some success (or not!).

 

I have video of this issue and have privided to SKODA and now they will replace screen. 

yesterday I got an OTA update, it was about an "analytics app" , driving home I had not a single reboot, hope that on my case it was the root cause.

 

I have noticed that the MIB was less stable when the internet connection was working also with old sw release 1696, with the old version by setting the privacy to the most restrictive one it was not rebooting.

 

Hello, posible any again share MOI3 EU SK R9690L MU1969 ?

 

Thank you so much

Edited 1 September, 20241 yr by Xanubysx

I had an OTA update at the weekend, I did factory reset for good measure and hoped it was all cured... The hope was short lived, two days after seems worse than ever, constant button pressing and turning off and on.  Happened at the worse time when was relying on the sat sav on the motorway.  

 

For anyone who's had their screen replaced did that fix the issue? Torn between trying that or just getting rid of it completely 

Do what a lot of people do and that's not rely on the internal Sat Nav, and use Google/Apple Maps or Waze.

Yesterday i had screen replacement. 

PUE: H47 now its H49. 

 

First impression are already when typing its more smooth, before i needed to press really hard that keybord detected what i pressed.. Now its really soft.

Our 2021 model, which we got in July has been working fine until driving back from Cornwall yesterday, when the screen started turning itself on and off constantly. It looks like it is still doing it now, having being sat on the drive for 12 hours (plugged in, so hopefully it won't have flattened the 12v battery). It is already booked in for a diagnostic in early October, and I managed to get a video of it turning itself on and off.

 

I assume that this is a different fault from the reboots? The turning on and off is accompanied by the click sound you get from the power button on the Infotainment system, and it goes from the display being on to showing the time and back on being on, sometimes once a second, at other times going for 15 minutes, with the occasional full reboot. Built-in Navigation remains active on the virtual cockpit unless it reboots, but if it reboots it forgets the destination. Very annoying, particularly if you are relying on it for navigation.

 

Are there particular hardware versions affected? The Display unit/control panel hardware on ours is H47 (software 2092).

33 minutes ago, jay982bea said:

Are there particular hardware versions affected? The Display unit/control panel hardware on ours is H47 (software 2092).

Yes, you need H49 where this issue was solved.

  

33 minutes ago, jay982bea said:

(plugged in, so hopefully it won't have flattened the 12v battery)

I assume you are talking about PHEV? If so, leaving it plugged won't save you from a flat 12V battery. It charges small battery while charging HV one, and as soon as HV battery is charged and charging is stopped, 12V gets nothing and easily discharges. Been there with the same issue, had to call Skoda Assist to jump start despite car being plugged.

Edited 9 September, 20241 yr by Edela

33 minutes ago, jay982bea said:

Our 2021 model, which we got in July has been working fine until driving back from Cornwall yesterday, when the screen started turning itself on and off constantly. It looks like it is still doing it now, having being sat on the drive for 12 hours (plugged in, so hopefully it won't have flattened the 12v battery). It is already booked in for a diagnostic in early October, and I managed to get a video of it turning itself on and off.

 

I assume that this is a different fault from the reboots? The turning on and off is accompanied by the click sound you get from the power button on the Infotainment system, and it goes from the display being on to showing the time and back on being on, sometimes once a second, at other times going for 15 minutes, with the occasional full reboot. Built-in Navigation remains active on the virtual cockpit unless it reboots, but if it reboots it forgets the destination. Very annoying, particularly if you are relying on it for navigation.

 

Are there particular hardware versions affected? The Display unit/control panel hardware on ours is H47 (software 2092).

Hopefully just some firmware updates required - likely the Telematics module.  Also get them to update Infotainment software to latest version.

 

I don’t believe you will require the Display Unit to be replaced - I have H44 with software 2088 and since I had the Telematics firmware updated it’s been very stable.   

Had my system throw a wobbly today still on 1941, but got stuck on loading settings, after about 3 or 4 mins it decided to start properly, but it did mention something about a low battery.

 

Too the car for a 30 mile trip and it all seem fine. Hopefully odd start ups and the non functioning function switches will become a thing of the past with 1969.

On 05/09/2024 at 22:16, vran22 said:

Yesterday i had screen replacement. 

PUE: H47 now its H49. 

 

First impression are already when typing its more smooth, before i needed to press really hard that keybord detected what i pressed.. Now its really soft.

I have the same problems....and Skoda dealer is going to replace the display. Is this a solution or I can expect same issues with time?

3 minutes ago, Prijateljski said:

I have the same problems....and Skoda dealer is going to replace the display. Is this a solution or I can expect same issues with time?

Currently i dont have any issue. Also i can see difference with touch sensitivity.. Because before to enter address or something i had to press really hard. 

Hello. I'm a long-time reader of this thread as I had some of the same issues, but first-time poster as the problem now seems to have gone absolutely bananas!

 

I got my Skoda Octavia last summer - it's a '70 plate (in the UK) so about 3 years old then, and 4 years old now. Since that time, I've mostly just had one intermittent problem. Sometimes (not always) whilst driving, I'd get the loud Pop-Pop, the central speaker would seem to go off/quiet for a bit, and I might get an error flash up on the dashboard. I have had some other issues (I sometimes find that if I have to turn the car off, jump out of it for just a minute, then get back in, the radio/media centre either doesn't come on or takes an age to come on) but mostly it was that one. It was annoying but sad to say I'd learned to live with it.

 

Then I think exactly two weeks ago last Monday (23rd Sep) I got the new problem people are describing. About 90 minutes into a 2 hour drive, the screen just started going off. Then on. Then off. And so on. It had an audible "click" noise, as though I'd pressed the standby button on the volume bar, and was just off/on-ing every 5-30 seconds. I'd never seen this before, and it certainly made trying to navigate country roads pretty difficult with Google Maps turning off and on constantly.

 

I've since had the issue on and off every time i drive. Sometimes it will be fine, or fine for a while, then it just starts again. I thought it might be due to Apple Carplay -- I've always had a hunch that most of my issues are fine with the radio on, but when I have media from my phone the Pop-Pop etc. seem more likely. So the other day I turned off wifi on the car and made it forget all saved phones, and have only run the phone into it via a USB cable, but I'm still occasionally getting the issue. 

 

I'm also 99% certain I've experienced the issue of the screen/audio not going off when I turn the car off and leave, but this doesn't happen all the time.

 

Suffice to say the radio and navigation issue are very annoying, disappointing, and more than a little embarrassing.

 

 

I guess I have a few questions.

 

1. What the hell!?!?

 

But then...

2. My software is 1896. In the 12 months since I've had the car, it's never had a big firmware upgrade over wireless. I'm not even sure how that would work -- do I need to have signed up to a data plan for the car? Is it worth me trying to do an upgrade myself? Will that fix _anything_? And will it invalidate _anything_?

 

3. Should this be going to a garage to get looked at? What's that going to cost?

 

I'm afraid that this is my first "grown up" car. I've had cheap bangers and hand-me-downs before, and I'm really not too used to dealing with garages, or knowing what should be getting fixed out of the kindness of their hearts (my guess: nothing) and what's going to cost me a fortune. I had hoped that by spending a decent chunk of change on an almost-new (to me) car I wouldn't be dealing with this sort of stuff at all.

 

Really thankful for any help or advice.

5 minutes ago, path_cobbler said:

Hello. I'm a long-time reader of this thread as I had some of the same issues, but first-time poster as the problem now seems to have gone absolutely bananas!

 

I got my Skoda Octavia last summer - it's a '70 plate (in the UK) so about 3 years old then, and 4 years old now. Since that time, I've mostly just had one intermittent problem. Sometimes (not always) whilst driving, I'd get the loud Pop-Pop, the central speaker would seem to go off/quiet for a bit, and I might get an error flash up on the dashboard. I have had some other issues (I sometimes find that if I have to turn the car off, jump out of it for just a minute, then get back in, the radio/media centre either doesn't come on or takes an age to come on) but mostly it was that one. It was annoying but sad to say I'd learned to live with it.

 

Then I think exactly two weeks ago last Monday (23rd Sep) I got the new problem people are describing. About 90 minutes into a 2 hour drive, the screen just started going off. Then on. Then off. And so on. It had an audible "click" noise, as though I'd pressed the standby button on the volume bar, and was just off/on-ing every 5-30 seconds. I'd never seen this before, and it certainly made trying to navigate country roads pretty difficult with Google Maps turning off and on constantly.

 

I've since had the issue on and off every time i drive. Sometimes it will be fine, or fine for a while, then it just starts again. I thought it might be due to Apple Carplay -- I've always had a hunch that most of my issues are fine with the radio on, but when I have media from my phone the Pop-Pop etc. seem more likely. So the other day I turned off wifi on the car and made it forget all saved phones, and have only run the phone into it via a USB cable, but I'm still occasionally getting the issue. 

 

I'm also 99% certain I've experienced the issue of the screen/audio not going off when I turn the car off and leave, but this doesn't happen all the time.

 

Suffice to say the radio and navigation issue are very annoying, disappointing, and more than a little embarrassing.

 

 

I guess I have a few questions.

 

1. What the hell!?!?

 

But then...

2. My software is 1896. In the 12 months since I've had the car, it's never had a big firmware upgrade over wireless. I'm not even sure how that would work -- do I need to have signed up to a data plan for the car? Is it worth me trying to do an upgrade myself? Will that fix _anything_? And will it invalidate _anything_?

 

3. Should this be going to a garage to get looked at? What's that going to cost?

 

I'm afraid that this is my first "grown up" car. I've had cheap bangers and hand-me-downs before, and I'm really not too used to dealing with garages, or knowing what should be getting fixed out of the kindness of their hearts (my guess: nothing) and what's going to cost me a fortune. I had hoped that by spending a decent chunk of change on an almost-new (to me) car I wouldn't be dealing with this sort of stuff at all.

 

Really thankful for any help or advice.

The reality is your car needs the Infotainment system updating to at least version 1941 or, better still, the latest release version 1969.  Both these versions are generally regarded as stable.

 

You might need some control modules firmwares updated - the Telematics module is an obvious candidate.  Firmware updates can only be done by the dealer or possibly a specialist Skoda independent garage.

 

I have a 70 plate and, since I purchased it 12 months ago, I have initially had the Infotainment software updated to version 1941 and the Telmatics module firmware updated, under the original manufacturers warranty.  These two updates made the cars software pretty rock solid.  I subsequently manually updated the Infotainment system to version 1969.  In addition I have paid for the climatic control module and the brake module firmware to be updated individually.  My dealer charged me half hour labour for each of these updates.

 

The good news is once you have the necessary updates the system is pretty rock solid and stable.

Some more information for you. 14 months ago Skoda released a TPI adressing this issue advising that existing customers should be urgently/immediately contacted to have campaign 48S5 carried out on their vehicles. (I leave you to guess whether or not my local dealer did this....)

 

Anyway, you can either check on the Skoda's recalls/campaigns website to see if it's listed , or pay ERWIN 7 euros to get a full breakdown of all sorts of interesting info on your car. But a decent dealer should be aware of this TPI and best of all my dealer didn't charge. They may charge for the update to 1941 or 1969 if they're suitable for your car.

 

The service droid admitted to me that they were delivering 24 plate cars with software faults.... for which no fix was currently available. I bet the new owners are impressed. At least it looks as if there is a fix for your issues.

17 minutes ago, inspectorman said:

campaign 48S5

This one was to solve TA failures. It did not affect SW version and did not cure any other issues.

29 minutes ago, inspectorman said:

The service droid admitted to me that they were delivering 24 plate cars with software faults.... for which no fix was currently available.

When you consider that the Octavia IV has been on sale for 4 years, and the facelift version is already available to order, then if true that is outrageous.

35 minutes ago, Edela said:

This one was to solve TA failures. It did not affect SW version and did not cure any other issues.

Indeed. My post sought to amplfy spcdust's statement about other control modules needing to be updated. I did not claim the infotainment SW version would be changed.

 

Peace and clear skies.

I've got my car going in for module replacement on Thursday morning, £864 for it, but done under warranty. Hopefully this should sort out my virtual pedal as well.

On 08/10/2024 at 15:04, inspectorman said:

Some more information for you. 14 months ago Skoda released a TPI adressing this issue advising that existing customers should be urgently/immediately contacted to have campaign 48S5 carried out on their vehicles. (I leave you to guess whether or not my local dealer did this....)

 

Anyway, you can either check on the Skoda's recalls/campaigns website to see if it's listed , or pay ERWIN 7 euros to get a full breakdown of all sorts of interesting info on your car. But a decent dealer should be aware of this TPI and best of all my dealer didn't charge. They may charge for the update to 1941 or 1969 if they're suitable for your car.

 

The service droid admitted to me that they were delivering 24 plate cars with software faults.... for which no fix was currently available. I bet the new owners are impressed. At least it looks as if there is a fix for your issues.

 

 

Thanks to everyone for their comments - it's been really helpful.

 

I popped into my local authorised Skoda service centre to chat about the problem. I wouldn't say they were too helpful -- it was a case of "we can't say anything until you're booked in", which I understand but it would have been nice to chat to someone. Although I think they maybe did take pity on me -- I walked out to the car (locked, ignition off) and the radio was still on, so they suggested a reset which only seemed to involve holding the stereo power button down for 10 seconds. Not sure if that's real, or just a wee placebo to get rid of me.

 

Anyway, they've advised £115 just for an initial diagnostic, followed by any additional work. The chap suggested software updates might be 1-4 hours, and might be anywhere from £150 to £500. 

 

I wondered if those seem reasonable? Or, given I'm not under warranty, is there any real advantage to me going to an authorised Skoda garage, or would I be better at an independent? 

 

I'm in Glasgow if anyone has any recommendations, but I'll probably phone around next week and see if anyone sounds at all knowledgeable about the problem and can take me in a little earlier than next month.

 

36 minutes ago, path_cobbler said:

I wondered if those seem reasonable

Imagine, they are charging for 4 hours work when in reality they spend like 30 minutes, and the rest of the time car is just getting updates by itself while technician works on another car. From that point of view it is not reasonable at all. But have you other options to have stuff done? If not, then kinda reasonable...

Edited 12 October, 20241 yr by Edela