3 hours ago, fidelio said:

This topic has saddly turned into a topic for rejection.

Does somenone have info on the performance of the car after the update? Has the problem been definately solved?

How about pre WLTP models, did someone had an update on that?

 

 

 

This might be the thread that you are looking for, fidelio .....

 

There aren't many posts yet as I suspect that those of us who have had 'the update' haven't been told what 'the update' is supposed to do - and we are still trying to make up our minds if there has been any detectable improvement. In my case, I believe there hasn't been an improvement - the car still hops along in first gear.

 

 

From your previous posts and jakes' i gathered that the kangarooing had gone. What changed?

 

 

1 hour ago, fidelio said:

From your previous posts and jakes' i gathered that the kangarooing had gone. What changed?

 

 

 

There were two aspects to the problem with my Karoq - the kangarooing, and the tendency for the engine to die occasionally when setting off. The latter issue was annoying when, say, crossing a car park but very frightening when pulling out of a junction onto a busy road.

After denials and talk of 'characteristics' etc, then the admission of problems, I was told by Skoda UK on Feb 20th that the software fix would be released in two stages - first for the dying at junctions business (the more serious issue), then for the kangarooing. By the end of March, there was some confusion about whether the 'fix' had been released or not but, after that, I was told by Skoda UK that the latest update would fix both the kangarooing and the dying.

I picked up my 'fixed' Karoq on 10th April; at first it seemed OK, then last weekend, it bounced down the road as badly as ever. I tried it again this morning - and it was fine ...... I just don't know what's going on. I haven't been told which problem(s) the software update was designed to fix, but I will ask at the next opportunity. I'm just wondering if Skoda has reverted to the earlier proposal i.e. to fix the 'dying' first, then sort out the kangarooing with a further update.

That "dying out of a junctio" n issue i have not experienced, luckily. But it seems to me that it is the same as the kangarooing since when that happens you insantly loose power before it bounces, as you say.

Anyway good luck to all of us.

2 hours ago, StEdmund said:

 

There were two aspects to the problem with my Karoq - the kangarooing, and the tendency for the engine to die occasionally when setting off. The latter issue was annoying when, say, crossing a car park but very frightening when pulling out of a junction onto a busy road.

After denials and talk of 'characteristics' etc, then the admission of problems, I was told by Skoda UK on Feb 20th that the software fix would be released in two stages - first for the dying at junctions business (the more serious issue), then for the kangarooing. By the end of March, there was some confusion about whether the 'fix' had been released or not but, after that, I was told by Skoda UK that the latest update would fix both the kangarooing and the dying.

I picked up my 'fixed' Karoq on 10th April; at first it seemed OK, then last weekend, it bounced down the road as badly as ever. I tried it again this morning - and it was fine ...... I just don't know what's going on. I haven't been told which problem(s) the software update was designed to fix, but I will ask at the next opportunity. I'm just wondering if Skoda has reverted to the earlier proposal i.e. to fix the 'dying' first, then sort out the kangarooing with a further update.

Was the fix for a MY19 car? Mine is my18 and also dies as I move off but I’ve been advised that no fix is yet available.

M19 looking at the profile, stuck in the same boat as you with the MY18 and no updates or contact from Skoda. I do still have the hire car but if I wanted a Tiguan I'd have bought one.

 

Come on Skoda sort it out!

Dealer told me today that there is no update for my MY19 manual 1.5 TSI Karoq on their system.

When I mentioned that other users on forums have had a fix (poss ECU 05E906018R) they said this was most likely scammers!

Told fix coming Q2 still.

 

9 minutes ago, Jezza4567 said:

When I mentioned that other users on forums have had a fix (poss ECU 05E906018R) they said this was most likely scammers!

Told fix coming Q2 still.

 

 

Pot calling the kettle!

 

If there is no update or successful update by the end of June I would be seriously looking to reject. Keep all correspondence and ask for any information in writing as I fear they will have their tin hats at the ready come 1st July!

 

Good luck

16 minutes ago, Jezza4567 said:

Dealer told me today that there is no update for my MY19 manual 1.5 TSI Karoq on their system.

When I mentioned that other users on forums have had a fix (poss ECU 05E906018R) they said this was most likely scammers!

Told fix coming Q2 still.

 

Strange? 

 

I've just booked my 1.5 SE L Kangaroq manual (bought end Oct 2018, built 3rd Sep) in for the software update next Wednesday! 

 

When asked, they told me they had only done one update so far. 

 

I asked if the update had fixed the problems and he said, well, they've not been back since! 

 

Time will tell.... 

Now I am confused. They said they checked the Skoda system for my car (built Dec 18) and no update showing?

Which dealer was this with?

25 minutes ago, Jezza4567 said:

Now I am confused. They said they checked the Skoda system for my car (built Dec 18) and no update showing?

Which dealer was this with?

Lookers Skoda, Newcastle upon Tyne 

Further to my post a couple weeks ago when I took delivery of my new Karoq it is with disappointment that I have to take back what I said as I do have kangarooing in 1st gear.

 

I hadn’t experienced this initially when driving it for the first time, nor did I for a few days. Then one work morning was quite cold, lol and behold, setting off was not a smooth experience. Since then this has manifest whenever the engine is cold but also to a lesser extent when it is warm.

 

I admit, it is not quite as bad as I’d envisioned after reading user reports and the rest of this topic. That might be because the severity differs from one car to the next or that individual expectation is what varies, but it is there and I’m not pleased about it.

 

Following this I contacted the local dealership (mine is a company lease car delivered to me from Newcastle and I live in the West Midlands) who stated there was no recall or TPI for the vehicle but offered to take it in for 2 days to investigate and create a report for Skoda. I declined this, referencing this forum topic and that it is a publicised issue which VW group have acknowledged and that I wasn’t prepared to get into the game of localised investigation or testing as if it was unique to my vehicle. TBF the woman at the dealership was nice over the phone and said she understood.

 

I’ve now emailed Skoda UK referencing the TPI mentioned further back here since mine is a MY19 vehicle with a GPF so should be eligible for the software update. I expected this to have been applied by the dealership the car was sat at for a week before being delivered to me. There again, the delivery chap cleaned my bonnet of quite a few bird poos when he unloaded the car and remarked that it was like that when he collected it from the dealer. So it sounds like it was sat there with bird crap on it and they didn’t care to do anything with it beside register it. In itself this doesn’t imbue any sense of confidence with Skoda and their vehicles. Skoda have replied to my email advising that the enquiry is being passed to their technical department. They want to contact me by phone but I’ve asked that correspondence continue by email so I have a record of what’s being said.

 

Aside from this issue, which is quite a blemish, I really really like the car. I’ve specced it with loads of gizmos and outside of 1st the drive is lovely. I’m reluctant to reject it in the hope that a software update can fix it. I think it can because it’s got to be an ECU mapping issue. I can move along smoothly in 1st if I lift my foot off the clutch without applying any throttle and let the anti stall “coast” action take hold. There is zero hesitation or bucking when I do this, that only comes when I apply throttle. I can lessen any kangarooing by way of an early shift into 2nd. Having to do this though is tiresome and not acceptable for a brand new vehicle. Really hope they get their act together and sort this.

Bit of a random one,  but what’s the code for the manual box? 

I was just wondering as when I had my Polo GTI 1.8 manual, I had very similar issues and I know amongst my former fellow GTI owners also had similar issues. 

I wondered if it was the same box or possibly closely related. 

Please excuse my ignorance on this  kangaroo topic, does  the problem arise only in Karoq models or  over all  vehicles  fitted with the 1.5  tsi engine. And does the same apply to  other vehicles  fitted with this engine across the whole of  V A G range, VW in particular. If  all are affected, the international outcry must  be horrendous and  more than a few heads rolling off, as with dieselgate.

Seems to affect  most VAG 1.5 evo engines,cannot believe it has gone on so long without being resolved.Seems to have gone mostly unnoticed in the motoring press for some reason.BBC Watchdog is back on the air,bombard them with complaints,they seem to like taking on motor manufacturers who turn out dodgy motors.Take a look on the T Roc forums,they are suffering too.

On 2 May we received a reply from the DVSA to our complaint which says:

 

”

DVSA has now concluded its investigations.

 

I am unable to comment on the specific vehicle  but I can advise the cause has been determined as software related and the manufacturer advises there is now a software update available for this vehicle. 

 

As a defect and remedy have been determined DVSA has now closed this case. However we continue to monitor the situation post implementation of the update.”

 

Has as anyone on this forum had this update applied and does it work or not?

@MusicalEclectic

Have you been in touch with Skoda Customer Services to see if there is a software update available for your particular car?

If there is not then you can let the DVSA know since there are not Software updates currently available for all affected vehicles.

Karoq software update. Progress report.

By JakeB1941, 4 April in Skoda Karoq 

10 hours ago, MusicalEclectic said:

On 2 May we received a reply from the DVSA to our complaint which says:”

DVSA has now concluded its investigations. 

I am unable to comment on the specific vehicle  but I can advise the cause has been determined as software related and the manufacturer advises there is now a software update available for this vehicle.  

As a defect and remedy have been determined DVSA has now closed this case. However we continue to monitor the situation post implementation of the update.”

 

Has as anyone on this forum had this update applied and does it work or not?

 

I also received a letter from DVSA on May 2nd.............

 

Further to our previous mail;

DVSA has now concluded its investigations. 

The cause has been determined as software related and the manufacturer advises there is now a software update available for this vehicle. In the first instance I would advise you to contact a dealer for further advice on implementing the update. 

DVSA has now concluded this case. 

Thank you for contacting DVSA.

 

So, without a general recall, how many dangerous cars remain out there? The DVSA can turn away saying 'that's got rid of that one, let's go and have a cup tea' and Skoda can breathe a sigh of relief saying 'phew - we got away with that one'. What an appalling state of affairs.

I see Watchdog's back on the telly.

 

Did anyone get a response to say they were going to take up the cause? Perhaps further contact needs to be made.

No response from them or any of the publications like what car 

Nothing more than a mention here:-  https://www.whatcar.com/advice/owning/my-car-doesnt-pull-away-properly-when-cold-is-this-a-common-problem/n19134

It seems fairly apparent that no big motoring publication is paying the issue much mind, despite apparently experiencing the issue in at least one of their own long term test vehicles.

 

If this shows anything its that there is a definite disconnect between large publication motoring journalists and individual drivers. I would guess that the publishing companies prefer their staff to err on the side of tight-lipped ignorance than to communicate any issues of products and brands for which they receive a huge amount of marketing money. It seems almost a certainty that there is a problem relationship between blatant honest journalistic integrity and the sway that motor companies have and are able to exert with the mere threat of withdrawing advertising dollar. 

 

There is a conflict of interest at play here, I feel certain of it.

Just had s call back from my dealer. Fix referred to by DVSA does not relate to MY18 vehicles. 

MY19 only (although their response doesn’t make that clear)

Oh well, thought it was too good to be true. The wait continues.

49 minutes ago, AMC150 said:

...............Fix referred to by DVSA does not relate to MY18 vehicles. 

MY19 only (although their response doesn’t make that clear)

Oh well, thought it was too good to be true. The wait continues.

 

Did you, or for that matter, anyone else on here with an MY18 model, report the problems to the DVSA? If so, has there been a different response from DVSA?

Is there anything to indicate that DVSA is aware that there is a difference between MY18 and MY19 models?

 

I hope that DVSA has gone into this affair more thoroughly than the pathetic 'Whatcar' publication ....... which looks more like an advertisement for VAG cars.