Hello y'all,
i have the same problem as of around christmas last year on an Octavia from 2018. I tried everything i could think of, reset the infotainment, downgrade the Amundsen FW from 480 to 478 (i thought it may be related to the update which i performed in november), tried connecting through different phones (from Android 9 to 12, IOS, setting the mobile data AP from ipv6 to 4 on all) and even directly over my home WLAN, all without avail. I had to have the car 2 times at the dealership for other things and i specifically asked to resolve this problem also (i am paying a yearly fee for what i am not getting...) and they had no clue (told me to delete my connect profile and all that stuff, without results)... i started to think maybe some module in the infotainment system is the problem, but now i see i am not the only one having the same problems, and more interestingly, starting in the same period, all around Europe (Hungary, UK, Denmark, Holland, Germany)... i'll write to Skoda Germany and keep you informed.