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My car went in for its first routine service last December (it's a 2021 2.0TSI) and it wasn't checked for available updates although there was at least one available at the time.
My MIB is on 0270, and it transpires that 0270 can cause issues with the system failing to update its mapping database automatically, among other things.
I didn't know that at the time, so had no reason to ask them to check.
I've got a concurrent case running with Customer Services regarding a separate problem in that the car won't receive remote destinations sent from either the app or the Connect portal, so after a bit of head scratching, the application of some rudimentary logic and the invaluable help of someone else on here whose name I forget, I made a point of asking the Customer Services geezer this question in an email:
'Am I right in thinking that software updates aren't automatically checked for (and applied, if appropriate) when the car is having a routine service unless the customer specifically mentions a problem?'
This is what he said. I don't think I'm betraying any confidences in quoting this:
'In regards to your question, yes if the vehicle has been booked in only for a service then they would not check to see if there are any software updates available unless you ask them to check if there are any outstanding software updates or TPI’s available on your vehicle.'
Make of that what you will. Seems that the dealership wasn't remiss in not doing an automatic check for TPIs and updates at a routine service; they just don't do it.
I don't subscribe to the kind of conspiracy theories that hang in the air around these parts from time to time regarding what does or doesn't (or should or shouldn't) get done at a service, but having said that, I don't really understand why a vehicle in for service (or anything else, for that matter) couldn't be checked for TPIs and updates while the mechanics are looking up its skirt on the ramps.
Or having a smoke round the back. Or playing footy with the valeting bay's car-washing sponge.
I wouldn't necessarily expect any updates to be automatically applied if the customer doesn't mention a problem (it isn't a five minute job, after all) but I have a bit of difficulty understanding the logic of not pressing a few keys on a computer keyboard to at least establish whether or not there are any TPIs and updates available.
Surely that is a five minute job, even for a sausage-fingered mechanic.
I'm sure I'm oversimplifying horribly.
I'm not a technician, and neither do I pretend to be.
I'll make a point of asking at the garage next week when it's in for its MIB update. If they just say 'That's the way it is, I'm afraid', then I'll ask the Customer Services the same question.
Sure as eggs there's a reason for not doing something which would seem to be so obvious.
Isn't there?
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