Our Octy iV is back from our dealer and everything seems to be working correctly. I cannot fault them for doing their best to help me. It’s been in a couple of times, but last Friday the service manager at Derek Slack Motors sent the following e-mail:
I have a new vehicle on site that I have tested and all the save functions etc work correctly so my plan was to swap the Control unit from this vehicle to yours (there is little point ordering a new unit as it may come with the same glitches yours is suffering least this way we have a tried and tested new unit). Then once the technical team come up with a fix we can then either swap for the latest version or update accordingly but at least this way you have a fully functioning vehicle.
Yesterday the control unit was swapped over and coded, test favourites were added, the car was left overnight and they were still there this morning. I collected it and everything works correctly, including the satnav.
The car was collected on May 11th and it has taken 4 months of effort to get to this point. It’s taken a lot of e-mails, stressing how much we like the car but it was spoilt by the software issues. I did say I would reject the car if it wasn’t fixed and chose a replacement so that we could exchange quickly. I sent copies of the e-mails to my contact in the Executive Office at Skoda UK, the MD (he claims that he reads every e-mail ) and the dealer. Things seemed to progress two weeks ago when I asked VWFS the procedure for rejecting the car. The Skoda UK contact has regularly 'phoned and kept me up to date, so once she made contact with me, I felt more reassured that Skoda UK was taking my complaint seriously.
Incidentally, reference has been made to changing the Infotainment screen, bur as this is just a display, it’s the control unit which works the various functions. Skoda refer to the control unit as a 'MIB' unit, which is the latest development if the multi-media interface (MMI) introduced by Audi in 2002 so after a bit of research I've found this quote:
Modular Infotainment Matrix (MIB=Modularer Infotainment Baukasten in German) is a new architecture intended to solve a challenge that is becoming increasingly urgent – innovations in consumer electronics and rapid gains in computing power are being introduced at speeds that are much faster than the product cycles of automotive manufacturers. The central computer in the modular infotainment platform, housed in the glove box, comprises two main units in a single housing – the Radio Car Control Unit and the MMX (Multi-Media eXtension) board. Along with its working and flash memories, the plug-in module integrates a Tegra processor from Nvidia, which can handle all online, media, voice control, navigation, and telephone functions. The new architecture makes it easy to update the hardware; the fact that the MMX board can be swapped out ensures the system is always up to date.
If any other problems arise, I’ll update this post.