So went in for my first service at just over 15.5 k miles and 21 months old car. I have an issue with the gear selector lever of the DSG, so while the car is in, thought to have it serviced. After I left the car, they called me and said - "oh, it's recommended to change the brake fluid, but that's not covered in your service plan. Here's an invoice for 91 quid. Also, it's recommended to change the oil of the front diff (I only have 1 diff, but hey-ho) every 2 years - £120 (or something, can't remember, but will confirm), but we need to order the oil first, so we'll have to rebook you to come back." I'm like - erm, I booked the car for servicing more than a month ago. Surely you knew it needed oil change of the front diff... They said - well, every car is different, and blah-blah... anyways, so back in on the 25th for the gear lever mechanism change and diff oil change... At least they fixed some of the software issues I had, but took my engine cover away. After asking them if a replacement is coming, the answer was - nope, we just remove the old ones and throw them away... so much fun