Infotainment System Restarting endlessly

[BritishBeef]

I cannot believe this!! POP! POP! is back for me 😔

 

I thought that was one of the issues that was well and truly in the past. 

[SkOmk4]

On 17/06/2023 at 16:51, SkOmk4 said:

testing with "not share my position" in User Settings, as @Roman_K suggested.

Today while driving for about half an hour and some 30 km, I suddenly realized the car was making a call!!! 😡
I was in heavy traffic, outside the city, AA was running Waze and Radio was on - when I noticed the Radio went Off. But I was so caught with people chaotically changing lanes in front of me that I didn't pay attention for a couple of seconds. When I checked the infotainment screen I had a nice surprise: "Breakdown Call" - it was ongoing, calling.
I can't find a similar screen on the web to show you how it looked and I was not able to take a picture that quick. It was a full-screen call with some nice blue-ish picture as a background, with "Breakdown Call" as title, some text saying "Connecting..." to some service that I can't remember, and the red hang-up button at the bottom of the screen. Which I used to stop the call - since the car was fine.
With the "Breakdown Call" stopped, the infotainment was back on the Home screen not on AA. I manually restarted AA an I realized that it actually disconnected, since Waze no longer knew my destination.
Anyone else ever noticed a similar behavior?
 

On a different note: there was no infotainment reboot.

[Bayram]

17 hours ago, Rainesh said:

i even update with just entertainment system on, ignition off. 

Hi, can you send me the link for firmware 1941 please? 

[SkOmk4]

20 hours ago, dbskomo said:

That’s why I decided to go ahead and install 1941 yesterday.

A question for those of you brave enough to install the 1941 update: The update process - is it similar (or identical) to the one shown in the video below?
 

 

[dbskomo]

2 hours ago, SkOmk4 said:

A question for those of you brave enough to install the 1941 update: The update process - is it similar (or identical) to the one shown in the video below?
 

 

It’s totally the same. 

[Edela]

Anyone could check if 1941 is compatible with older cars (2020) with H56? Asking here because my dealer is unresponsive again and I still don't know if they can install it for me...

[Rainesh]

4 minutes ago, Edela said:

Anyone could check if 1941 is compatible with older cars (2020) with H56? Asking here because my dealer is unresponsive again and I still don't know if they can install it for me...

Is compatible with all hw versions

[SkOmk4]

@Edela  check the video I linked above - the guy with the Golf mk8 has H56, see minute 17m57s
 

That's great news @Rainesh - it looks like there's some hope for all of us...
Let's just hope that Skoda is not capable of releasing another OTA to crash an already functional/stable SW... (as it was the case for me at least)

 

Edited 19 June, 2023 by SkOmk4

[Jugaroo]

On 18/06/2023 at 17:49, SkOmk4 said:

Today while driving for about half an hour and some 30 km, I suddenly realized the car was making a call!!! 😡
I was in heavy traffic, outside the city, AA was running Waze and Radio was on - when I noticed the Radio went Off. But I was so caught with people chaotically changing lanes in front of me that I didn't pay attention for a couple of seconds. When I checked the infotainment screen I had a nice surprise: "Breakdown Call" - it was ongoing, calling.
I can't find a similar screen on the web to show you how it looked and I was not able to take a picture that quick. It was a full-screen call with some nice blue-ish picture as a background, with "Breakdown Call" as title, some text saying "Connecting..." to some service that I can't remember, and the red hang-up button at the bottom of the screen. Which I used to stop the call - since the car was fine.
With the "Breakdown Call" stopped, the infotainment was back on the Home screen not on AA. I manually restarted AA an I realized that it actually disconnected, since Waze no longer knew my destination.
Anyone else ever noticed a similar behavior?
 

On a different note: there was no infotainment reboot.

Had that after a storm with stones, 3 weeks ago. 

First i thought that the car issued the breakdown call because my front bumper  touched the water. However when I popped the hood, the bay was completely dry, so the water hasnt come ever near to the engine, gearbox or other components.
 

i am going to assume it was another faulty behavior of 1896.

 

Regarding the discussed issue.

I am seeing the behavior one or twice a week. 
And sometimes I dont have an additional error on VC, sometimes I do have something related to parking sensors errors. 
 

I havent moved to 1900, as a friend of mine with an RS still faces the issue. 

[SkOmk4]

1 hour ago, Jugaroo said:

Had that after a storm with stones, 3 weeks ago

In my case it was crystal clear weather, no stress on the car (only crazy traffic), quasi-constant speed... So really hard to explain why that call would be initiated in such a context.

 

1 hour ago, Jugaroo said:

I havent moved to 1900, as a friend of mine with an RS still faces the issue.

AFAIK it's v.1941 that was mentioned on other forums to solve the infotainment restart problem. So if your RS-friend is on SW 1900, the problem is still there. Did he install on his own, or did he get the update at a dealership?

[Jugaroo]

3 hours ago, SkOmk4 said:

AFAIK it's v.1941 that was mentioned on other forums to solve the infotainment restart problem. So if your RS-friend is on SW 1900, the problem is still there. Did he install on his own, or did he get the update at a dealership?

 

OTA according to him.

And yes, I am aware about 1941, but until we have a confirmation that it solves the issue and it doesn't cause others, I won't be doing it.

 

I should've stayed with 1886. It was completely stable for my build.

My single problem was with sync of phone contacts then. It was completely minor.

Edited 20 June, 2023 by Jugaroo

[ggeorgieev]

Hello guys, can someone share the link to the 1941 update?

[dbskomo]

Another update after installing 1941: I did a 6-hour drive (515 km) without any single reboot. All systems are working as expected, I did not experience any other/new bug. As far as I’m concerned, this update did the trick.

[dbskomo]

10 minutes ago, ggeorgieev said:

Hello guys, can someone share the link to the 1941 update?

Ask @Rainesh or @varooom for the link. 

[SkOmk4]

24 minutes ago, dbskomo said:

I did a 6-hour drive (515 km) without any single reboot

I think the verdict should come after longer testing...

That's because from my point of view there were two different behaviors of the infotainment:

- one is restarting (sometimes in a loop of several/or many restarts) some time later after the start of the car. This one I don't recall ever happening to me, and it's the behavior described in the first few pages of this topic - let's call it the original fault;

- the other one is the restart that occurs immediately after starting the engine (within 1-2 minutes), and it's usually a single reboot. This is the one that I also have, and it started manifesting itself after an OTA sometime in the second half of April. Between Oct.'22 an Apr.'23 I never had any reboot out of the blue - so that's a faulty update. 
My point is that for the second type of error, one might expect a single reboot (at the beginning of the trip) no-matter how long the trip is - assuming the car was not turned off during the trip. Two weekends ago I had a "record" of 10 consecutive trips (few of those were several hours long each) without infotainment reboot -> and I thought the solution was found: phone Wifi&BT turned Off. But the next weekend the reboot was back in the same conditions.

 

Which type of reboot did you have on your car? Is it a 2023 Octavia and still you were experiencing infotainment reboot? ☹️

Edited 20 June, 2023 by SkOmk4

[ggeorgieev]

Do you guys know if installing this update (or any other update actually) could void the warranty of the car?
I am thinking about installing the update myself, because in my dealership (in Bulgaria) this will probably not happen soon.
And this issue is pretty annoying, considering that I have bought a brand new car, because I was tired of dealing with different issues on my MK1 20V Turbo.

[iPod]

Il y a 10 minutes, SkOmk4 a dit :

Je pense que le verdict devrait être un venir après des tests plus longs...

C'est parce que de mon point de vue il y a deux comportements différents de l'info-divertissement :

- sur redémarre (parfois dans une boucle de plusieurs/ou de nombreux redémarrages) plus après le début de la voiture. Celui que j'ai me rappeler qu'il ne m'arrive jamais, et c'est le comportement des premières pages de ce sujet - appelons-le la faute d'origine.

- l'autre est le redémarrage qui est immédiatement produit après le moteur du moteur (dans un délai de 1 à 2 minutes), et il s'agit d'un seul redémarrage. C'est que ce j'ai aussi, et il a commencé à se manifester après un OTA au cours de la seconde du mois d'avril. Entre octobre 22 avril 23, je n'ai jamais eu de redémarrage hors du bleu - donc c'est une mise une mise à jour défectueuseuse.
Mon point est que pour le deuxième type d'erreur, sur le sa convit à un seul redémarrage (au premier du voyage) sans que la durée du voyage - en soit supposant que la voiture n'ait pas pas pas été pendent le voyage. Il y a deux week-ends, j'ai eu un "record" de 10 voyages (quelques-dem pour-ci de longs) sans redémarrage d'info-conduit - et j'ai j'ai j'ai pensé que la solution est euq trouvé le téléphone Wifi-BT a miseint. Mais le week-end suivant, le redémarrage est de retour dans les conditions.

 

Quel type de redémarrage-vous-sur votre voiture ? Est-ce une Octavia 2023 et pourtant vous aviez un redémarrage de l'info-connaissement ? -

 

 

Il en va de même pour moi à partir de novembre 2022 (date de la transition de 1810 à 1896 en concession) jusqu'à la mi-avril 2023 0 redémarrer. mais depuis avril 2023, jour redémarrent 30 sec après le démarrage de la voiture... avec ou sans BT avec ou sans Wifi avec ou sans USB... Je trouve injuste qu'il est hors garantie d'avoir à payer au concessionnaire pour mettre le 1941. .. ce devrait être une mesure de qualité comme un rappel du fabricant ... que Skoda prend sa merde

 

same for me from November 2022 (date of the transition from 1810 to 1896 in concession) until mid April 2023 0 restart. but since April 2023 daily restart 30 sec after starting the car... with or without BT with or without Wifi with or without USB... I find it unfair being out of warranty to have to pay at the dealership to put the 1941. .. this should be a measure of quality as a reminder from the manufacturer ... that Skoda assumes its bull****

[SkOmk4]

19 minutes ago, iPod said:

Je trouve injuste qu'il est hors garantie d'avoir à payer au concessionnaire pour mettre le 1941. .. ce devrait être une mesure de qualité comme un rappel du fabricant ... que Skoda prend sa merde

Before going to a dealership to pay for the upgrade to 1941 try the solution proposed by @Roman_K - switch to "Incognito mode" in User Settings:

 

Otherwise, if it still doesn't fix the reboot problem, you can install 1941 by yourself. See the video posted yesterday on how to proceed.

[dbskomo]

56 minutes ago, SkOmk4 said:

I think the verdict should come after longer testing...

That's because from my point of view there were two different behaviors of the infotainment:

- one is restarting (sometimes in a loop of several/or many restarts) some time later after the start of the car. This one I don't recall ever happening to me, and it's the behavior described in the first few pages of this topic - let's call it the original fault;

- the other one is the restart that occurs immediately after starting the engine (within 1-2 minutes), and it's usually a single reboot. This is the one that I also have, and it started manifesting itself after an OTA sometime in the second half of April. Between Oct.'22 an Apr.'23 I never had any reboot out of the blue - so that's a faulty update. 
My point is that for the second type of error, one might expect a single reboot (at the beginning of the trip) no-matter how long the trip is - assuming the car was not turned off during the trip. Two weekends ago I had a "record" of 10 consecutive trips (few of those were several hours long each) without infotainment reboot -> and I thought the solution was found: phone Wifi&BT turned Off. But the next weekend the reboot was back in the same conditions.

 

Which type of reboot did you have on your car? Is it a 2023 Octavia and still you were experiencing infotainment reboot? ☹️

I’ve experienced both types of reboots you described but the reboots after the start of the car were more pronounced. Sometimes, I even had 4 reboots in a row immediately after starting the engine which was super annoying. Since the update, this hasn’t happend. And yes, I drive 2023 Octavia. 

[iPod]

I'm currently testing and actually 3 days without rebooting but it's a temporary solution, isn't it? while waiting for a corrective OTA?
 

Edited 20 June, 2023 by iPod

[SkOmk4]

2 hours ago, iPod said:

it's a temporary solution, isn't it?

Mais biensur!
I don't think any of us here, testing various solutions, is expecting that particular solution to be final one (sorry, that sounds very politically incorrect).

It's supposed to be just a temporary trick, to make our cars usable and our lives easier...

[iPod]

4 minutes ago, SkOmk4 said:

Mais biensur!
Je ne pense pas qu'aucun d'entre nous ici, testant diverses solutions, ne s'attende à ce que cette solution particulière soit définitive ( désolé, ça sonne très politiquement incorrect ).

C'est censé n'être qu'une astuce temporaire, pour rendre nos voitures utilisables et nos vies plus faciles...

 

waiting for a corrective OTA update or update at the dealership?

[TheUltraRunner]

Hi all.

Maybe this will give some of you guys some hope. I copied this message from German FB group from a respectable source.
Translation might be a little bit off since this is FB automatic translation from German.

Good evening friends of neat cars! 🙋🏻 ♂️
As promised, here's a summary of the newly published TPI for the NX update of the Infotainment (5F) on Firmware 1941.
TPI Process Number: 2065556/9
Released: 06/16/2023
Valid only to vehicles carrying MIB3 (PR No. 8AR)
Released for firmware stands:
1788, 1803, 1804, 1806, 1810, 1889, 1896, 1899, 1900
If I have understood it correctly, then vehicles that are being produced newly will get the 1940. from KW 25/2023
I don't know if there's a difference between 1940 and 1941 But probably it is only to distinguish whether this was already on from work or an update was made later.
The following errors should be corrected:
- Setting the ambient lighting impossible.
- The Unexpected Happens At ACC
Delay or Unintentional Acceleration
- Driving profile selection cannot be changed.
- AirCare cannot be activated
- Wi-Fi without function
- Ads in the "Car" menu are incorrect
- Screen (ABT) of the 5F stays black
- the ABT displays this:
Component Protection Activated
- RFK sometimes fails, is covered up by a pop-up, flackers or is delayed (everything sporadic)
- Air conditioning menu is not displayed correctly
- welcome screen cannot be disabled
- sporadically the 5F starts and then again (reset - restart)
- Sound settings of the 5F are not saved
- Audio output via Bluetooth keeps interrupting
- Duration of the title played is not represented correctly
- sporadically, "clapping sounds" can be heard from the speakers, it will not play sound, over Bluetooth, the voice control is without function
- Vehicle position is not displayed correctly (Navi)
- navigation will not start
- Preferred targets are not saved
- Navigation will not be restarted automatically after the break
- Navi card in 17 (VC) is not displayed correctly
- creating a main user is impossible
- Connect apps and software updates cannot be started
These are also all the points you can call as a complaint at the 🙂 to get the update about the TPI.
For all who are still under warranty, the update should be free.
If you are outside the warranty, you have to ask for Kulanz and if necessary. pay for it yourself.
Any questions that are not answered here, get in touch...
Hoping that with the update there will be some "moving forward" I wish you all good luck at the 🙂!

[dbskomo]

Thanks! That was super interesting to read!

[TheWanderer]

So when & where can we get it from?

 

The reason I ask is that the regular restarts are annoying if I want to use AA, it's fine if I just connect the phone for calls. 

Edited 20 June, 2023 by TheWanderer