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Infotainment System Restarting endlessly

ScottS

By ScottS
in Skoda Octavia Mk IV (2020 > )

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Jorgeminator Community Regular

Jorgeminator

Posted
Posted
1 hour ago, luxdog said:

Hello,

 

Could I also have the link for 1941 ? Is is available in french ?

I currently have 1896 (hardware H58) and lots of reboots.

Do you also have the instructions how to install  it ? All the OTA updates I had are the navigation data only...

 

Thanks

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dbskomo
dbskomo

I had so many spontaneous reboots this week with even 4 occurring on the same day that the infotainment system was practically unusable. That’s why I decided to go ahead and install 1941 yesterday.

TheUltraRunner
TheUltraRunner

Hi all. Maybe this will give some of you guys some hope. I copied this message from German FB group from a respectable source. Translation might be a little bit off since this is FB automatic t

Giannis20
Giannis20

No, with the specific original file.    I will post the link. I don't know if it is OK by the forum rules. If it isn't please tell me to delete it immediately.  Update size is almost 10

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SimplySwedish Rookie

SimplySwedish

Posted
Posted

I apologise in advance but i have the same issue but cant be bothered to read 30 pages... 

 

My cars has 1889 version. 

 

Can i flash/update myself or is this a warranty claim that needs me to go to a dealer? 

 

Not a big issue but its a bit annoying that they havent released an update in months that fixes it. 

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Jorgeminator Community Regular

Jorgeminator

Posted
Posted (edited)
9 minutes ago, SimplySwedish said:

I apologise in advance but i have the same issue but cant be bothered to read 30 pages... 

 

My cars has 1889 version. 

 

Can i flash/update myself or is this a warranty claim that needs me to go to a dealer? 

 

Not a big issue but its a bit annoying that they havent released an update in months that fixes it. 

You can definitely complain to the dealer and mention the TPI which can be found in this thread. They will update it if you can demonstrate the error.

The other option is doing it yourself.

Edited by Jorgeminator
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SimplySwedish Rookie

SimplySwedish

Posted
Posted
2 hours ago, Jorgeminator said:

You can definitely complain to the dealer and mention the TPI which can be found in this thread. They will update it if you can demonstrate the error.

The other option is doing it yourself.

Thanks. I have contacted my dealer but they had no knowledge about the issue. Got booked in late August to look at it. 

 

Whats TPI? 

Is do i want a specific software version or just newest update? 

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Jorgeminator Community Regular

Jorgeminator

Posted
Posted
8 minutes ago, SimplySwedish said:

Thanks. I have contacted my dealer but they had no knowledge about the issue. Got booked in late August to look at it. 

 

Whats TPI? 

Is do i want a specific software version or just newest update? 

TPI stands for Technical Product Information.

Show them this

https://www.briskoda.net/forums/topic/506295-infotainment-system-restarting-endlessly/page/12/#comment-5766450

 

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kasparsc Apprentice

kasparsc

Posted
Posted

Sad to hear that every dealer does things their own way.
I called my dealer and told them that the infosystem regularly restarts at startup. He offered to schedule service visit in a few days and do the update.

Relatively new dealer, only recently started working with Škoda cars, but nice that they know about TPI and update.
After installing the 1941 version, restarts have not been seen. However, I probably wouldn't risk installing the update myself if the car had a manufacturer's warranty.

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Jack_Dangerous Enthusiast

Jack_Dangerous

Posted
Posted

Bit the bullet and started the update 10 minutes or so ago, started panicking a bit because it stayed for like 7 minutes with only a "back" button on the screen and nothing else, so instead of just biting the bullet, I was sweating bullets instead now, but the proper upgrade screen appeared and its now on the black screen after the first line went to 100%.

 

Feels like updating a computer bios, after all these years they still give me horrid mini anxiety attacks whenever something stops for more than a minute 😅

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SkOmk4 Rising Star

SkOmk4

Posted
Posted

Now since you started updating, maybe you'll do something about those maps...
AFAIK the latest version is 22.12, so you're more than 2.5 years outdated. You know how to proceed, it's described around here - download the maps from the Skoda Update Portal and unzip those to an USB that you leave inside the car for a long drive; it will update in the background.

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tzolyomi Newbie

tzolyomi

Posted
Posted
9 minutes ago, SkOmk4 said:

Now since you started updating, maybe you'll do something about those maps...
AFAIK the latest version is 22.12, so you're more than 2.5 years outdated. You know how to proceed, it's described around here - download the maps from the Skoda Update Portal and unzip those to an USB that you leave inside the car for a long drive; it will update in the background.

23.6 is the current Navigation dabatase

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Jack_Dangerous Enthusiast

Jack_Dangerous

Posted
Posted
3 minutes ago, SkOmk4 said:

Now since you started updating, maybe you'll do something about those maps...
AFAIK the latest version is 22.12, so you're more than 2.5 years outdated. You know how to proceed, it's described around here - download the maps from the Skoda Update Portal and unzip those to an USB that you leave inside the car for a long drive; it will update in the background.

 

Never noticed that, but I don't have navigation activated anyway, it costs almost 400€ and android wireless with Waze is free. If it was a lot cheaper i'd love to have it but definitely not when it costs 1/3 of my monthly income when i have free alternatives.

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SkOmk4 Rising Star

SkOmk4

Posted
Posted (edited)

Yep, I'm not using the car Navigation either, but apparently the car uses Map info in the background to adjust various parameters and behavior while driving. That's why those that don't have the Skoda Navigation active (paid for), still have the maps onboard.

 

@tzolyomi - I was also hoping that, I downloaded again the maps that have June.2023 in the title, and have them on a USB inside the car for several weeks now. But my Navi.database still shows 22.12. Someone mentioned around here that even though the maps are released 23.06, those are actually 6 months old.
Does your MiB sys.info show 23.06? If yes, updated by yourself or from factory (or dealership)?

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Jack_Dangerous Enthusiast

Jack_Dangerous

Posted
Posted
9 minutes ago, SkOmk4 said:

Yep, I'm not using the car Navigation either, but apparently the car uses Map info in the background to adjust various parameters and behavior while driving. That's why those that don't have the Skoda Navigation active (paid for), still have the maps onboard.

 

 

Ah ok, that's interesting, i'll look into it then, thanks for the tip!

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Jorgeminator Community Regular

Jorgeminator

Posted
Posted
48 minutes ago, SkOmk4 said:

Yep, I'm not using the car Navigation either, but apparently the car uses Map info in the background to adjust various parameters and behavior while driving. That's why those that don't have the Skoda Navigation active (paid for), still have the maps onboard.

 

@tzolyomi - I was also hoping that, I downloaded again the maps that have June.2023 in the title, and have them on a USB inside the car for several weeks now. But my Navi.database still shows 22.12. Someone mentioned around here that even though the maps are released 23.06, those are actually 6 months old.
Does your MiB sys.info show 23.06? If yes, updated by yourself or from factory (or dealership)?

The files inside the June 2023 release are indeed from late last year and will only update the maps to 22.12.

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tzolyomi Newbie

tzolyomi

Posted
Posted
3 hours ago, SkOmk4 said:

Yep, I'm not using the car Navigation either, but apparently the car uses Map info in the background to adjust various parameters and behavior while driving. That's why those that don't have the Skoda Navigation active (paid for), still have the maps onboard.

 

@tzolyomi - I was also hoping that, I downloaded again the maps that have June.2023 in the title, and have them on a USB inside the car for several weeks now. But my Navi.database still shows 22.12. Someone mentioned around here that even though the maps are released 23.06, those are actually 6 months old.
Does your MiB sys.info show 23.06? If yes, updated by yourself or from factory (or dealership)?

All navigation data were transferred to the car by OTA (over the air) since I got the car delivered 1.5 years ago. It is happening seamless in the background, I was neither initiating nor doing USB upgrades.

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Ingi Newbie

Ingi

Posted
Posted

Hi Guys,

I am currently on vacation in Spain, drove 2900 km from Denmark where the system went out midway, and just cant get it working. If you could share the detail for the SW update and guide on how to that would be much appreciated before i start the trip home again in 6 days. 

In advance thanks
Ingi

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GWoodhouse Enthusiast

GWoodhouse

Posted
Posted
On 20/07/2023 at 16:59, Jorgeminator said:

TPI stands for Technical Product Information.

Show them this

https://www.briskoda.net/forums/topic/506295-infotainment-system-restarting-endlessly/page/12/#comment-5766450

 

Interesting to see the 'can't set master user' fault listed as I have this also.

 

Service due in 1100 miles and 6 months left on the warranty so definitely time to get it sorted!

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