- Service indicator popped up. Contacted Skoda authorized workshop to schedule appointment for service. Provided evidence for and TPI of "Digital instument panel - flickering indicator" and asked for it to be fixed. Was agreed. Car under warranty - Went to pick up car and was informed that no attempt made to fix TPI. Workshop said they wanted to schedule a separate appointment for that. Me not happy. Left and decided to wait to get TPI fixed until next scheduled service appointment - Year later. Service indicator popped up again. Contacted Skoda authorized workshop to schedule appointment for service. Workshop said they will not be able to install fix under warranty since it had expired. Workshop also said there is at least 1 update available for my car available OTA (system update, v1985 of infotainment). I said my car does not show that there is an update available thus making it impossible to install update OTA. Workshop said they would look into it. Appointment was scheduled. - Sent email to contact address in Skoda Connect app (supportatskodadashautodotcom) asking why my car never has received an Online System Update OTA (only minor updates OTA) despite Skoda themselves are saying that it should work in my car (see my previous entries above in the current topic). Provided them with all evidence needed to prove that I had followed the instructions in the manual. - After several emails back and forth with a first line support person(s), they hand it over to their "technical team". First line support person says "technical team" wants me to schedule appointment with authorized workshop and reply time, date and place of appointment so "our local support team forwards the correct technical solution to the right mechanic". They gave no info of what this technical solution entails. I asked but they did not reply - I replied the details of the appointment I already had scheduled. I emailed the workshop informing them of my conversation with Skoda support (ticket number, my original question, evidence and everything else needed to make sure that the problem gets solved at the appointment). - Appointment day. Left car at workshop. Got call from workshop technician. He said they won't install any updates unless I pay for it since my warranty has expired, including the one Skoda support have asked the workshop to install. He said I have to pay approx. 200 euro for each and every update to be installed manually. I declined. I won't pay for something that should have been working since day 1. - Picked up car. On specification from workshop detailing what has been done, it said I declined to get the following installed: OAA2 (update of OCU, this must have been what Skoda support thought would solve the System Update OTA issue), O3A4 (v1985 update of infotainment) and the TPI (flickering indicator). - Sent email to Skoda Sweden providing them with all the details and asking them to explain how I was supposed to be able to discover during the warranty period that System Updates OTA does not work in my car. - After several emails back and forth with a first line support person, I believe they handed it over to a person actually suitable to answer the question and make decisions on financial matters. In next email the first line support person said that there is a solution available at the workshop and they will get in touch (again no info about what the solution entails) - Got email from workshop asking me to schedule an appointment "to perform the update free of charge". I replied asking what this single update is about. They said it is update of software of OCU to version 0144. - Sent email to Skoda support informing them of this new appointment and asking them to assist the workshop technician. No reply - Appointment day. Left car at workshop. Got email from workshop service manager. Said they had done a bunch of updates and the vehicle is ready to be picked up. Called the workshop and asked what updates they had performed, only one was supposed to have been installed. They said they had manually installed the OCU update to 0144, they had manually installed the infotainment update to 1985 and they had installed the TPI fix for "flickering indicator" all free of charge. Asked the workshop technician how I am supposed to know whether the OCU update actually solved the System Update OTA problem as they have manually installed 1985. He replied alot but nothing made any sense to me. He also said that OTA only started working from version 0135 of the OCU. I told him again that minor updates OTA had worked before in my car and whether he was explicitly talking about System Updates OTA. He replied alot but again nothing made any sense to me. Asked which version of the OCU was in the car before the OCU update. He said 0135. Asked then how come 1985 was not shown as available for download and install OTA. He replied alot but again nothing made any sense to me. Gave up and picked up the car Conclusion (so far) - Positives: despite no warranty, I still got a bunch of updates installed free of charge. Good to know that there exists a reasonable person at Skoda that understands that it is impossible for a car owner to, within the warranty period, discover latent bugs in Skoda's firmware/software - Negatives: still don't know if System Updates OTA work in my car (it would have been so nice to have had this sorted once and for all and not potentially having to endure this again)