But its not a court issue... and licensed or not, it doesnt matter because its not a Skoda garage carrying out the work that has diagnosed it.... Its a warranty claim, thats all it is, a claim. As far as a claim works - you state your symptoms and that is as far as you take it, they then find the cause and repair it. They dont take someone elses word on the diagnosis and cause, its as clear cut as that really.
You may be right, but they dont know that. All they know and are concerned with again is 'coolant low' anything you add to that is you telling them the cause or not cause, they dont care for that and will find it out themselves else they wont get paid by Skoda HQ.
I have many customers and luckily never any warranty issues. But if i did, I would book them in as soon as possible - Does that mean moving bookings around, possibly yes, but i only have a few on the go at a time, Im not a main dealer with 100s of people and even more queuing.
Exactly what youre trying to do is displace people, because you have diagnosed your problem already you are expecting to jump the queue when it doesnt work like that and they will still carry out their own diagnosis.
Ive already covered why certain mechanics do service work and others do diagnosis, so just because one person might be free, doesnt mean the person you want to see is free.
You seem to think youre helping them by giving them a diagnosis but im not trying to be rude or argue with you, Im just trying to tell you simply how things are. I may be coming across blunt but ive given you the long and short of it, I dont make the rules or even work for them. Your diagnosis means literally 0 to them, they will follow their own set procedure based on the 'symptoms' not the 'diagnosis from customer' just because you want to skip that step doesnt mean they will.
I do believe they will diagnose it and order parts and fit them all in the same period though, at least there is no reason they shouldnt.
Also to add a different angle for you, before considering if the faulty parts are warranty claimable, they also need to look at things that may invalidate the warranty, They havent seen the car yet, they need to check the correct coolant is in the car, no additional damage in the area, the parts are even skoda parts and not aftermarket, any further issues that might need warranty work doing.
I am not trying to be rude to you, im just giving you the simple straight forward facts, it may not be what you want them to do, but its what they are going to do.