Well, I’ve just had a very apologetic call from the general manager.
Funnily enough, after contacting the site that runs their adverts, they have been able to identify that a mistake had been made in the listing, although they are unable to recreate a printout. Funny that! 🤔
I’ve also told them they are breaking distance selling laws by not providing particulars presale for the customer to retain and rely on post sale….I bought the car unseen, apart from what they put in the ad and told me on the phone.
So, I have been offered the option of returning the vehicle, but I do like it, so I have suggested they compensate me up to the spec difference for starters.
also learnt that there is no one in the team ( not sure if that’s just sales or service/admin as well) who has been there longer than about 6 months…clearly a history of in-house problems there.
I’ve told them I’ll be back in touch when I have worked out what I am missing. I doubt this will result in a new satnav device, so won’t be needing the se card, but thank you for the offer ejstubbs.
Feels like
a) I’m winning
and
b) I’m not going gaga as I had indeed remembered correctly what they had advertised.
Lastly, I’m just as certain the ad said Full Skoda Service History…yet there’s no record of anything being done other than a first service after exactly two years at 19700 miles in Sept 2017 to 48500 miles in July 2022.
I’m imagining I would not be unreasonable in suggesting that that does not comprise a FSH? Thoughts anyone?
Thank you for all your assistance and guidance…I’ll stay in touch with the site and will be happy to offer forensically derived advice or consumer rights type of text for other similar matters, so please ask.
Disclaimer…I am not a legal, mechanical or consumer rights expert, however I do write decent poetry and am proficient at pouring alcoholic, soft, and hot drinks and preparing hot foodstuffs (as long as they begin with P… “would you like pasty or a pizza, sir?”) at my workplace by beside the River Torridge in North Devon