Because it's Skoda fault I decided to raise a complain and hopefully they will respond. There is draft of the letter I will send recorded delivery tomorrow. [Your Name] [Your Address] [Your Phone Number] [Your Email Address] Date: 23 June 2026 To: The Head of Product Engineering & Executive Customer Relations Škoda Auto UK Customer Service Centre, PO Box 9004 Leeds, LS1 9WA FORMAL COMPLAINT: Systemic Matrix LED Headlight Software Logic Defect – Škoda Superb Mk3 Facelift (2019 Onwards) Vehicle Registration: [Your Car Reg] VIN (Vehicle Identification Number): [Your 17-digit VIN number] Model: Škoda Superb Estate/Hatchback Mk3 Facelift (FL) Dear Executive Relations Team and Technical Directors, I am writing to file a formal complaint regarding a significant, systemic software logic error affecting the Full LED Matrix headlight system on my Škoda Superb Facelift. This is not an isolated component malfunction or a localized physical hardware failure. Rather, it is an underlying factory programming defect embedded within the Volkswagen Group MQB platform architecture, specifically impacting right-hand drive (RHD) vehicles operating within the United Kingdom. [1] The Nature of the Glitch: When operating the vehicle with the headlight switch in the 'AUTO' position and the Dynamic Light Assist stalk activated, the Matrix LED system performs perfectly on standard A and B roads. However, the moment the vehicle enters a multi-lane dual carriageway or a motorway slip road, the left-hand traffic illumination profile instantly collapses. The software logic incorrectly commands the left-side matrix array to cut out its illumination completely, while simultaneously lifting the right-side lens array excessively high into the path of oncoming traffic. The Root Engineering Cause: This issue is caused by a communication conflict between the factory satellite navigation data tracking loop, the Front Driver Assistance Camera (Module A5), and the Central Electronics gateway (Module 09). The vehicle's GPS recognizes that it is entering a highway network but processes the lane geometry backward. The system defaults to a Left-Hand Drive (LHD) Continental European motorway matrix map. Consequently, it forces a beam pattern designed to look far down a right-hand curb, inadvertently blinding oncoming UK drivers across the central barrier while plunging the left-hand slip road gutter into darkness. Local Dealership Limitations: I have attempted to engage with local Škoda technicians regarding this matter. Unfortunately, dealership service departments are entirely dependent on looking for active Digital Diagnostic Fault Codes (DTCs). Because the headlight modules are electronically healthy and functioning precisely as they were programmed, the diagnostic computers show "No Fault Found." Technicians are currently unequipped to address underlying factory coding parameters without direct oversight from factory engineers. Safety Implications and Requested Actions: This issue is widely documented and heavily discussed within the global Škoda owner community (such as Briskoda forums), where countless owners of 2019+ Facelift models experience the exact same motorway masking behavior. Having the left-hand side of the road go completely dark on a high-speed motorway slip road is a severe safety hazard. Furthermore, blinding oncoming drivers across a central highway reservation violates UK road traffic safety expectations. As a dedicated Škoda owner, I am requesting that this matter be escalated directly to your Technical Support, Product Engineering, and Software Quality Assurance Teams at factory level. I am requesting that Škoda investigate this RHD navigation-override bug and issue a software correction or Field Campaign update to properly align the LHD/RHD orientation profiles inside Modules 09, A5, and 4B. I expect an official acknowledgment of this complaint within 14 business days, outlining the steps Škoda UK will take to escalate this to the product development team. Yours sincerely, [Your Signature] [Your Printed Name]