@Coral-C - I feel for you, having endured the misery of Lloyd Group for the past few years. Excellent at the beginning but then lost all.of their good employees and became so bad it was best described as 'dark comedy'. To be fair, they recruited a new Service Manager and he has tried to turn Lloyd Kelso around with a degree of success. The dealership even issued a public newsletter by email to their customers apologising for what went before. Thing is, at approx. £170 per hour labour and the usual 'premium badge tax' associated with Land Rover, it hurts even more than similar poor service from a mainstream franchise garage. My Skoda dealership is West End Skoda in Edinburgh. They are a privately owned group of just three Skoda dealerships which are all based in Scotland. They have been very fair, respectful and gracious as we worked through the rejection of Rosie 1 back in March. My Senior Sales Executive is also excellent and he has messaged me every month on or around the 1st with an order update. It feels personal. The Sales Manager is also a good guy and both have worked at the dealership for many years. Continuity and consistency are severely underrated these days. They're not perfect but who is, especially in the world of car sales, and so patience is needed in the relationship. The caveat is that I have no experience yet of the aftersales service since we haven't collected Rosie 2 yet. That's crucial because the folk in the service team are the ones that really matter for the long-term ownership experience. When we visit for our own personal PDI, I hope to spend a few minutes chatting with the Service Manager and perhaps a member of his/her team. What I can say is that this dealership doesn't have a 'hostess welcome' person (Edinburgh Audi) whose sole job purpose is to greet you on entry and simply show you to a seat - this lady must have had a substantial clothing allowance included in her remuneration package because she always looked stunning! Neither do they have a receptionist which initially feels odd until you realise that our experience of dealership receptionists is simply to try and transfer your call before telling you that the line is busy and they will ask someone to call you back, which has a less than 50% hit rate. At Lloyd Kelso, I was on first name terms with the receptionist who was a very kind lady and who eventually couldn't apologise sincerely enough for her colleagues after many weeks of no returned calls. We made it a game in the end and laughed together at the utter stupidity of the whole process. At West End, you choose the department you need on your keypad and get straight through - no call centre,no receptionist and no hostess service. And no £170 per hour labour charges! That's refreshing. No palacial glass and marble showroom which attempts to shrink you in the way a global bank's HQ attempts to do (here's looking at you, RBS Gogarburn before you crashed the economy in 2008 with your subprime loan book and over extended debt). Smoke and mirrors. West End is a decent, real world kind of place which feels normal.....and the toilets are spotless, always a good sign! But we shall see how collection goes and the follow through thereafter. Honestly, I'm not asking for much: an unspectacular but straightforward customer journey will be just fine. No ribbons, no dustsheet reveal, no fanfare. Just a Sales Exec who is happy to help me set up my user account with Rosie and a bunch of experienced, salt of the earth technicians who understand what the strainer is on the Haldex 4x4 system. Substance matters, gloss is superfluous. I will let the Briskoda Community know how it all goes, including the follow through with the all important team in the service department. Hope this has been helpful! David.