I'm still enjoying my new VRS despite all the annoyances related to the Infotainment system, which in opinion (and that of many others it seems) is badly designed, slow and unreliable.
I thought I'd perhaps share my latest problem and the solution I found - in case it helps anyone else.
We were out yesterday and it was all working fine, until I stopped for petrol just before we got back home. When I re-started the engine after that, I saw several unusual things:
A big message in the left hand dial saying "Error: Emergency call. Please visit workshop.", which disappeared after a few seconds.
A small warning sign showing the letters SOS and a phone symbol. Interestingly, when I looked this up in the PDF handbook, it didn't seem to be listed, so I could only guess what it meant
A small orange warning triangle at the top of the display in front of me
The Infotainment screen displaying the message "Loading settings..." for ever.
After I got home I attempted to investigate these symptoms which were all consistently the same. The "Loading settings" message remained indefinitely. I also noticed, when I looked at the Skoda Connect app that it wasn't receiving data from the car so the mileage etc. was showing for an earlier trip and the car was showing as unlocked, even though I knew it was locked. I tried a soft-reset of the Infotainment but it came back exactly the same after restarting.
There seem to be many reports of similar - though not identical - problems on both Skoda and VW related sites and in some cases the solutions have been drastic, involving replacing hardware.
However, I did read one report that suggested that pressing the emergency call button could reset it. So, I tried this. I pressed the button and nothing happened. But I then tried resetting the Infotainment system again and this time - as soon as it had restarted - a loud voice announce that an emergency call was in progress and I could cancel it by pressing the button again, which I did. Then - and only then - the whole system seemed to sort itself out and it's all working normally again now. And the car is communicating with the Skoda connect app too.
So, I thought I'd describe this in case it helps anyone else. But of course the whole experience has further dented my positive feelings for a car that I otherwise really like a lot.