The Driver power survey of dealers has just been released, and Skoda were 16th of 16 (some brands were not included due to not enough responses)
This year and its widely publicised shortages of new cars have brought frustration for many buyers, who have been kept waiting for deliveries, often with little effective communication from dealers.
https://www.autoexpress.co.uk/driver-power/92307/best-car-dealers-2022
Skoda : The results show it’s the new-car sales side that’s keeping the Czech brand’s scores down, with buyers ranking the firm’s retail operations next to bottom in the survey. Buyers don’t appear that impressed either by dealership facilities, staff performance or the deals they’re driving away with. That translates as parking provision scoring poorly, and low ratings for product knowledge and explanations during handovers, as well as low satisfaction with prices.
Skoda’s aftersales scores are more middle of the range, with a 10th place for courtesy, and 11th for workmanship, but only 16th for dealer facilities.