Maybe my post do not complies with forum rules and I am so sorry if I'm doing something wrong,
but this situation is really serious and against the warranty law: Skoda refuses to fix it, asks for money, with truly incoherent and embarrassing excuses although there is a solution!
So I decided to do an upload of the 8755 software file in hopes of doing some good.
https://uploadnow.io/f/3J8v0Br
The absurd thing is that many Skoda assistance centers throughout Europe are unaware of the existence of this firmware and they don't even know why.
An assistance center, who learned of its existence through me, told me that in official documents 8755 results as compatible only with 695 hardware, but it is not true, as seems that some of you can confirm.
The further absurdity?
Swing Plus produced since mid-2020 already have the 8755 installed.
You can find it by searching, in Google images, "8755 MIB2" or "8755 696", "8755 695" and so on: you will find external labels of the hardware showing the software number.
Why are Skoda and VW doing all this to us?
We should file a class action and seek compensation, also to avoid other similar problems in the future,
but evidently it's one of those situations where solving it ourselves it's more realistic.. and costless.
After having struggled for a long time in vain,
after being blamed and being told that
- the phone is bad or too new (later discovering that it is expressly declared compatible by Skoda)
- our cable is faulty, buy another one
- to buy the Volkswagen cable which costs a lot and is much worse
etc. etc. , all without any written trace, other than threatening them.
What a shame.