Hi all,
Sorry I haven't replied for a while but have waited until I received the independent vehicle inspection which came through today. In short it confirms what I knew from the start - there was a manufacturers error with the vehicle from the point of delivery. Here's the verdict:
Conclusion / Opinion: In the engineer's opinion, being based on evidence written, reported, and observed during this assessment of the above defects, the following can be concluded: From the details provided in the report brief, the engineer understands that the vehicle became stuck in first gear whilst stopped at a red traffic light, when the driver could move the vehicle, it was driven to a safe location and recovered into the repairer who have removed the gearbox and clutch components. The engineer can confirm that the clutch friction plate has disintegrated on one side, the debris from the disintegrated friction plate has caused the clutch pressure plate to disengage incorrectly, forcing the clutch release bearing and fork into the gearbox casing locking it to the casing preventing full clutch release and preventing gear change operation. The wear identified on the gearbox casing clearly indicates that the clutch release fork had been fouling against the casing, this would have affected the clutch application and release operation, possibly causing premature clutch slip not controllable by the vehicle operator. From the debris inside of the gearbox bell housing and clutch wear noted on the other side of the clutch friction plate, excessive wear has been occurring for some time. The wear on the gearbox casing and release fork suggests this has been fouling from the vehicles build date, the low recorded vehicle mileage would also confirm the fault was present at the point of sale.
So, I feel good that I stood my ground and got the report done, BUT now I'm lost as what to do next. I've just shared this with Skoda and the Ombudsman so I'm waiting to see what they come back with. I'm not mechanically minded AT ALL and the technical terms are beyond me. My question is what next? To me it reads as though there a substantive problem with vehicle and doesn't sound like an easy fix. Indeed, is it a fix or is it inherently knackered...? What should I reasonably expect from Skoda now? It's been over two weeks since this happened and I've been without a vehicle. I'm a paramedic and have been very fortunate that my neighbour has lent me her car a couple of times and my crewmate has also picked me up (miles out of their way bless them) and I'm still struggling to get to and from work. Is it reasonable to be asking for a courtesy car (at no charge to me) whilst this gets sorted out which will invariably take time...?
Any advice appreciated.
Thanks all
BC