Finally, had a safety recall done last week to repair insulation on the main battery (it's an iV). My local garage, Meadens in Brockenhurst, Hants, are literally at the end of my road, couldn't do it as they are the wrong 'level' of services, don't have the kit, nor the training. So after a long wait it went to Skoda Winchester some 40 miles away. They discharged the battery, dropped it out, did the recall work, and put it back together. Two days, excellent communication and service. But then they found they couldn't re-energise the battery, the pre-cursor to charging it. Interrogated the car computer, and found several identical fault reports going back to July last year that the charging control unit was faulty. I have had charging issues, spoken to Meadens, who blamed the supplied cable. Meadens have had the car several times since last July, normal service, software upgrade after a nav fault, and faulty SOS module which they replaced after it started making random calls. Each time they've plugged the computer in. That's how they diagnosed the SOS unit failure. But not once have they told me the charger control unit was faulty, nor tried to address it. Winchester even had to argue that it was covered by my extended warranty, and fortunately won, its a £2000 part. So well done Winchester and back on the road in six days. But Meadens really let me down. I queried this and had an email about having to drain the coolant to diagnose the charger unit issue as if that makes the difference. So I have asked them again to explain. Either did they miss it (unprofessional and incompetent) or did they ignore it and fail to tell me (negligent and destroys my trust). Maybe it too was beyond their service level, but surely it should be communicated to me. Even my service record from this Feb fails to mention any issues and gives a clean bill of health. Or another reason. What would you do or think? Should I use Meadens (who we've bought four new cars from over the years, such is my trust) again...should others trust them?
UPDATE: July 9. Heard back, some apologies for lack of comms, but basically they can't remember, long time ago, claim it's undocumented, and as trust has broken down, could I use another dealer henceforth.
They say I only complained when I had a problem. Duh?! So no proper explanation, and sacked by Meadens. Actually had reached the same conclusion about their failings, so after four cars bought and serviced there, ta ta.