Hello,
Updated from January 2025.
Finally, after sending numerous emails and long calls to the importer and the garage, the Webasto remote control from MySkoda app issue has been resolved.
It turned out that in the spring of 2024, when the garage replaced the Control Unit for Air Conditioning as a vain attempt to fix the long-open issue with missed scheduled heating, they did not update the module to the better (I don't say right) firmware version.
The replaced module had the old version 2101, which has now been replaced with version 2301.
After the correct firmware was installed on the module, the Webasto remote control from the MySkoda app was immediately restored.
Now, the original problem of randomly missed scheduled heating is back, and it is very soon celebrating its second birthday! At least I reported the issue first on February 1, 2023.
Actually, after replacing the air conditioning Control Unit last spring, the missed scheduled heating problem was not solved, but perhaps it became less frequent.
On 2025-01-21, I started testing the scheduling again after the firmware upgrade, and since then, the heating has been missed 2 out of 4 mornings. (One plan is configured with weekday morning preconditioning .)
I'm basically back where it started 2 years ago. It is unbelievable that nobody is there to identify why the schedule is missed and what should be replaced or the configuration adjusted.
Besides having this issue, nowadays, I regularly face the Unavailable status of that car in the MySkoda app in the afternoons/evenings, despite the car always being online in the morning. I believe it started 2024 autumn, but I'm not sure.
I even disabled the "Vehicle wake-up" function in the MySkoda app, which has a daily limit of 3, but that did not help. By the way, does anybody have any clue about what wake-up does in the case of Skoda Superb iV?
I called Skoda Connect support, and they recommended that I book an appointment at a Skoda garage to restore the functionality without mentioning what the problem is. I believe they have applied some updates to the cloud parts of the infrastructure, and perhaps the OCU must be brought up to a newer version.
I think they want me to pay for the fixes, even though Skoda caused the problem by creating a mismatch between the car and the cloud servers.
I asked them to clarify the job to resolve the issue. After all, I should make an appointment for something.