So......I've got a 69 plate Skoda Karoq 2.0TDI 4x4, now done around 30k miles in the car and wanted to share a few experiences with those thinking of buying one.
The Good
One the road the car has been spot on. Nice to drive, good level of comfort and never a moment where the car has missed a beat or got into a pickle which could have had consequences. It's also pretty economical with the trip computer often suggesting that I've averaged 47 or 48mpg between tank refills, but also could do with more 'ooomph' for overtaking. So overall on that front, yeh its not been a bad motor at all.
The bad
Brakes - in 30+ years of motoring, 10+ brand new cars and 15+ nearly news of all multiple makes, models, values and configurations....this is the first car ever where at sub 20k miles the dealer has said that the car needed new discs and pads at the front. Typically I'd normally expect 45k to 50k miles before they even get a mention, but on the Karoq less than 20K. The dealer could not explain why, I told them that I could.....and it could only be quality of the components being significantly lower. There are no other explanations, as everything else is pretty much the same including other 4 wheel drives which still went 40K+ miles before brakes needed a mention. Anyway.....a quick £377 earner for Skoda just for the front changing. Just a little less for the rear I expect.
Door Locks - yes I'm one of the many who has been locked out of the Karoq whilst their keys were inside as was my mobile phone......and blocking someone's driveway as I nipped out to open their gates. 3 hrs of life lost, and an damage waiver signed whilst the AA guy prised down the side of the door and went fishing for my keys. When I asked Skoda, why did I personally need to sign an damage waiver when it was Skoda's product at fault and failing whilst under warranty. Hence what other option existed for me at the time? Anyway, responsibility deflected towards the owner of the faulty product, rather than the creator of the fault. 2 faulty door locks now ordered, and set to be replaced. Get yours checked before your warranty expires!!
Alloys - Yes, I also have black Diamond Cut alloys and all 4 have the dreaded white worm where the outer lacquer is flaking off. The two rear have been proposed by the dealer to Skoda Warranty for replacement, and the two front are a sore topic because of slight stone chips are a 'get out clause' where Skoda warranty will reject the claim......even though the stone chips are absolutely no where near the area of the white worm flakey area, warranty invalidated. As I explained to the dealer in comparison......if the front of the wing had stone chips why would this invalidate a claim of rust on the rear of the same wing?
Panoramic Sunroof - Who would have known that after 2 years they want to give it a service. I can't remember the quote but it was getting on towards £300. I bet I haven't opened it more than a dozen times, that's nearly £25 per go, not a chance of me paying £300 for a sunroof service. Another hidden cost not mentioned when buying the car and as tight Yorkshire man I did ask when buying!
Service intervals - When I bought the car from new I specifically asked to be put on the long life (approx 20k miles) service. But no....got to 9k and the lights were calling me in for and oil change some more spend. Again I asked to be changed onto the long life, as per my original request. But no, got to 19K and the lights were calling me in again......no need to tell you which lights are now showing once again at 30k.
Key Fob Batteries - Yes they don't really last much beyond 6 months, and they often show no signs of a fading battery.....just a dead battery at the most inconvenient time and place. And if you believe Skoda they insist the replacement battery must be one of their own....not a Duracell, Energizer .....only a Skoda Battery will do. Complete cods wallop ofcourse!!
DAB Radio - It is the least capable DAB tuner that I've ever experienced. I get less than half the stations which I do in my other car parked right next door to each other on the same drive way....and it doesn't improve on the move either.
The Ugly
Amongst the many cars that I have previously owned there have been at least 6 or 7 brand new Skoda's in the past since my first in 2002. The big draw towards giving Skoda a chance around 2002 was the then JD Power Surveys and claimed customer care. No quibbles, they wanted and appreciated your business and this was reflected in their regular top 10 places. Sadly not any more, and they seem to do anything and everything to make money out of each existing client and sadly product quality has slipped massively.
I live around 1hr away from the Skoda dealer, so each time I go there I lose a minimum of 4hrs if they can't do the work whilst I wait (there & back to drop off...there and back for collection too). Each time they need the car for a day before ordering warranty replacement parts, and of course you then have to come back again ............thus time doubles due to the return visit for fitting or rectifying.
The car owes me 20 or 30 hrs, of time that I've simply not had to give during the ownership of any other car. I work for myself, so as annoying as this is, I can find the time. However, for those who don't have this flexibility I really feel for you, because sadly you'll need to give your Skoda dealer lots of time and money during your ownership.
I can't see there being another Karoq for me on the horizon anytime soon....perhaps not even another Skoda either. Somewhere out there is another hungry car maker who appreciate their clients much more than Skoda currently do, with quality to match also.